There has been an increase in the number of unauthorised access cases since November 15, 2011. The cause for this is still under investigation; however, it is possible that some of the victims may have been using the same account name and password from other online services with their Square Enix account.

Please note that if you use the same account name or password as your PlayOnline ID or Square Enix account on other online services, a security breach at any of the other online services you use could potentially lead to your PlayOnline ID or Square Enix account being compromised as well.

Likewise, if you use repeated strings of characters, phone numbers, birth dates, or other such information, this will leave your account highly vulnerable in the event another customer's account name and password is compromised from other online services, even if you are not using the same exact account name or password.

Therefore, if you are sharing the same account name or password between other online services and your Square Enix account, or if you are using information that can be easily deciphered, we ask that you change your password as soon as possible.

-Please visit the following link to reset your Square Enix password.
https://secure.square-enix.com/account/app/svc/reminder?

Also, please note that accounts that are suspected of having been compromised will have their access temporarily restricted. Once login has been restricted, an email notification will be sent to the primary email address registered to the Square Enix account. This email will contain instructions on how to remove the login restriction. Players will be asked to reset their passwords and log in again.

Please visit the following link for more information about login restrictions:
http://support.eu.square-enix.com/j/lbgb

If cases of unauthorised access continue to rise, we may be forced to take measures to reset Square Enix account passwords for all customers, so we kindly ask for your cooperation in helping us better safeguard your personal information and account information.

We wish to thank all our players for the support they have shown towards FINAL FANTASY XI.

We have taken your valuable feedback on board and, as a result, we are working hard in tandem with our US team to address any issues you may have encountered with the new billing system. To ensure that a number of significant improvements can be introduced, we have decided to extend the period to transfer accounts in order to benefit our customers in Europe as well as players in other countries.

- New credit card payment options for Crysta [Available Now]
- The option to specify exactly how much Crysta you want to buy [Early Autumn]
- New recurring payment credit card options [Mid Autumn]

We will continue to investigate other viable billing options suited to Europe and other countries and endeavour to keep you informed. We remain committed to providing our players with a FINAL FANTASY XI experience that is as rich, fun and exhilarating as possible.

Once again, we sincerely appreciate all of your ongoing support and hope you continue to have many more exciting adventures in the world of Vana'diel!

FINAL FANTASY XI Online Team – Europe

We have commenced the previously announced process of transferring PlayOnline IDs to Square Enix Accounts.

We respectfully ask our customers to complete the transfer of their PlayOnline IDs to Square Enix Accounts by following the steps in the special webpage below dedicated to the transfer process.

- Special webpage for account transfer
http://www.playonline.com/home/polshift/

- Steps for transferring to Square Enix Account http://www.playonline.com/home/polshift/help.html

We apologise for the inconvenience this will cause and thank you for your cooperation.