Things you need to know
1. Provided you have a clear line of sight to the satellite.
2. Speeds are theoretical network maximum speeds. Actual customer speeds are less and vary due to a number of factors such plan selected, internet traffic, site server capacity and other factors.
3. Monthly Usage means your total data transfers (metered downloads and uploads) for each calendar month. 1 Gigabyte (GB) is 1,000 Megabytes (MB). Unused Monthly Usage forfeited.
4. You can change plans once per month or billing period.
Installation fees
BigPond® Satellite Broadband must be professionally installed. Once your application has been processed, BigPond will contact you to arrange a convenient time for installation to take place. More on installation fees.
Cancellation and reconnection
If you cancel your contract before the end of the 18 months, the cancellation fee will be pro-rated for the amount of the contract term left to run.
Our base cancellation fee is $699, so if you cancel with 6 months left on your contract, you will be charged $699 x 6/18 = $233.
If you reconnect your BigPond Satellite service after it has been temporarily disconnected for non-payment, we will charge you $108.90 (provided your satellite equipment is still in place and mounted/aligned). For reconnection charges that apply in other instances (for examples, if you are moving house), please see Part E - Satellite of the BigPond service section of Our Customer Terms.
If you need to reconnect your BigPond Satellite service, please contact us.
