McAfee offers several avenues of support for our partners worldwide, in an effort to make it as easy as possible to do business with McAfee.
In this video John Lindell, McAfee Partner Care manager for NA and LTAM, starts things off by sharing how partners can reach the McAfee Partner Care group and the solutions they deliver.
Tags: Partner Care, Support
As many of you know all too well, last Wednesday, April 21, while responding to a new global threat to Windows PCs that attacks critical operating system components, a system error—specifically, the release of a faulty DAT file—caused some of our customers’ computers to shut down until they could be repaired and rebooted. We deeply Read more…
Tags: Dave DeWalt, dewalt, McAfee, Support
As you know, McAfee on Wednesday released a faulty signature update file (DAT file) that caused problems for a number of our customers. First off, I want to apologize on behalf of McAfee and say that we’re extremely sorry for any impact the faulty signature update file may have caused you and your organizations. I Read more…
As I approach my 14th straight hour on the phone with my worldwide support team, and a number of them logging a similar number of hours, I can assure you that we are still working because I and the rest of the McAfee team are taking the issues raised in your comments to my previous Read more…
McAfee is aware that a number of customers have incurred a false positive error due to a faulty virus definition file release.
Today the McAfee Online Support Community went live, giving you a way to interact with McAfee business users, ask questions and share best practices. Additionally, you’ll be able to talk with McAfee professionals about McAfee products, security awareness issues, and emerging trends — plus give us feedback on product and service enhancements. The new community Read more…
Posts tagged under Support