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VMC Game Labs Nabs Ben Wibberley
6/1/2012
Redmond, WA (June 1, 2012) - Video games industry veteran Ben Wibberley has joined VMC Game Labs, the world’s leading games QA and support company, as Director, Games. Wibberley brings over 15 years ...
VMC Game Labs Expands Montreal Operations by 300 Employees
3/30/2012
Redmond, WA (March 30, 2012) – VMC Consulting has expanded their Montreal workforce in response to increased demand for video game testing, quality assurance and end-user support services related to ...
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White Paper: Games Support, Mastering & Community Management

While the objective of Games QA is to get the games to market faster while ensuring the quality of each game on the different consoles or platforms, this paper describes the goals and practices behind expanded services in Games Support, Game Mastering and Community Management.

White Paper: Games QA Global Delivery

Global Games QA delivery is more than just reducing budgets by using offshore sites. It’s about meeting business needs with strategic, scalable, innovative and transformative solutions. This paper discusses some of major the benefits provided by global delivery, and the strategic drivers and hybrid delivery models used to right-shore Games QA services to transform your business.

Helping You Make Better Games

It takes more than an original and addictive game to win in today’s global games market. You need to deliver exceptional, bug-free performance across all major platforms and systems, in languages to reach a worldwide audience, backed by fast, easy-to-access game support. VMC Game Labs is the world’s leading partner for games quality assurance, testing, localization, translation, platform and mobile support, game mastering and in-game support. We help you deliver a better game to market, faster. We leverage our technology experience in mobile services, hardware and software engineering, customer care solutions and infrastructure support to deliver exceptional results across every phase of a game’s lifecycle.

Flexible and Scalable Support For Your Games

We provide strategic, scalable, proven, fast and flexible services to game publishers, developers and platform manufacturers from highly secure, state-of-the art testing facilities in Canada, the U.S. and the U.K., supported by 31 additional service locations throughout Asia, Europe, North America, and South America. With an active base of thousands of trained games testers, we can ramp and scale to your needs. Test teams consisting of hard-core gamers and professional testers are trained in formal software testing standards and methodologies, so they know how a great game should play.

The Gamer Experience Is Our Focus For Your Games

Our extensive experience on virtually every platform, mobile and hardware device for single, multi-player and MMOG environments is ready to help you make your game work the way gamers want to play. Design and development assistance through focus group testing, test strategy development and testing execution provides assurance that gamers will like what you have to offer. A full complement of hardware engineering, hardware compatibility and verification, and software engineering expertise ensures that your game will play the way it should on each device.

 
​Quality That Goes Beyond Bugs

Quality assurance is about more than troubleshooting bugs. Quality means a smooth game experience so all the players know it is a great game. VMC goes way past beta testing and provides true quality assurance.

State-of-the-art Secure Labs

VMC believes in a three-fold approach to ensuring your project is secure, including:
  • Physical security 24x7 on site, with electronic key card access for all building and labs, with designated access points and hours of operation.
  • Training and auditing of procedures and processes to prohibit telephones, cameras, and electronic recording devices in our labs, as well as forbidding surveillance prohibitive clothing and gear.
  • Network security with system security isolated networks and secure VPN access to external networks, in addition to our normal firewalls.

Video Compatibility

We conduct tests on a comprehensive range of video modes, broadcast standards, inputs, screen sizes, display formats, and audio specifications to ensure smooth operation of game hardware and software against worldwide video formats.

Technical Support When You Need It

Even the best players have questions sometimes. At VMC Game Labs, we believe that quick and reliable technical support is the key to a long-lasting relationship with your customers. We're experts at creating and maintaining these relationships and ensuring they get the support they need.

We customize our technical support services to make sure they not only match your customers’ needs but also fit your budget. Our support solutions include:
  • E-mail, phone, chat, and fax support
  • 24/7/365 availability
  • 1-800 or other coverage in North America
  • Customer callback in Europe
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