Lloyds takes extra £375million PPI hit as rising claims increase banks' pain

Lloyds TSB

One of the worst mis-selling scandals to hit the UK has escalated, forcing banks including Lloyds TSB to add hundreds of millions of pounds to their compensation bills. After being flooded by claims, taxpayer-backed Lloyds Banking Group took an additional £375million hit to cover payment protection insurance (PPI) claims.

Three simple steps to switch your current account to a better deal

Move your money: Switching current accounts is much simpler nowadays - meaning you won't have to hand over your pounds yourself

Checking whether you can get a better current account is a wise move, but how do you switch once you find one? We explain how to move in three simple steps.

Downturn kills more UK bank jobs: 1,400 to go from Clydesdale and Yorkshire as owner withdraws from south of England

Retreat to the North: Clydesdale Bank and Yorkshire Bank will close offices in the South as part of restructuring.

Clydesdale and Yorkshire will now focus primarily on Scotland and Northern England, NAB said, as it closes 29 of its Financial Solution Centres in southern England, as well as six back office locations.

As savers suffer, the building society bosses still prosper

Iain Cornish, Yorkshire Building Society

While the sums are not in the same stratosphere as the £17.7million package awarded to Barclays’ Bob Diamond, 2011 was a rewarding year for several of Britain’s building society bosses.

The payment future? O2 ‘digital’ wallet to make sending money as easy as texting

Mobile future?: It remains to be seen whether using smartphones for payments will take off

A ‘digital’ wallet which lets users send money using their mobile phone has been launched today and could revolutionise the way payments are made.

Savers' real rates of return on social lending: How an income tax trap trims interest

Uncertain returns: Those who lend their savings on P2P websites don't know what to expect

Websites that appeal to savers by empowering them to lend to individuals and firms to earn 'interest' are flourishing. But fresh doubt has been cast on the claimed headline returns of nearly 6 per cent.

Online banking nightmares: New security hurdles, disappearing money and how banks got to shift the blame

Frustration: Anna and Daniel Rhodes outside their house near Dover, Kent, where they are having problems with their online banking because they have no phone reception

Anna and Daniel Rhodes are forced to drive almost two miles down the road every time they want to use online banking - because they have no phone reception at home.

Why savers face income misery for the rest of 2012

Misery for savers

Savers looking for monthly income were dealt a blow last week when it was revealed inflation was likely to stay at over 3  per cent until the end of this year.

Clydesdale and Yorkshire Bank customers encounter fifth debit card 'blackout' in just two months

Card problems: The two banks have been plagued with service issues resulting in customers not being able to use their bank cards

A number of its customers were left unable to use their debit cards for cash withdrawals and transactions this morning after a 'service issue' at the banks.

Cash will all but die out by 2032, says expert, as small businesses accepting card payments double in five years

Death of cash: As more consumers use credit and debit cards, will cash eventually disappear?

A fresh generation of credit and debit card using consumers could spell the death knell for cash, one industry expert believes, as more of us shun cash for plastic.

Premium Bonds Winning Numbers

May 2012
Prize value Winning bond No. Area
£1,000,000 75CQ513869 Devon
£100,000 134NZ030070 Oxfordshire
£100,000 132NE469466 Wales
£100,000 84QG208500 Hertfordshire
£100,000 18KX606396 West Sussex
£100,000 184CS075564 Essex
£50,000 52TM819042 Overseas
£50,000 25LG431321 East Sussex
£50,000 187AK498953 Essex
£50,000 22BK672714 Somerset
£50,000 90SB589594 Stockport
£50,000 171AX763186 Derbyshire
£50,000 184XT164841 Outer London
£50,000 60LQ954070 Dorset
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NatWest slashes rates on loyal savers then locks them out of new 3.5% best buy eIsa

Savings cull: NatWest and RBS have axed the rate on four accounts, leaving some customers unhappy

Nottingham BS Starter Isa offers chance to save steadily over the tax year with an impressive 5% rate

Regular savers: The Nottingham BS Starter Isa Issue 2 offers 5% to those looking to build their nest egg gradually over the year

The account is ideal for savers looking to gradually build up £5,640 over the year - but those with a lump sum are better off looking elsewhere.

Workers switch to Isas to save for retirement as they abandon 'failing' pensions

Work it out: Isas are becoming a more popular option with Britons wishing to look after a nest egg (Posed by models)

The latest figures from the Office for National Statistics show Britons put £22.9billion into a pension in 2009 – a decrease on £24.9billion in 2008 and £25.6billion in 2007.

Nationwide backtracks to allow early-bird savers to swap into its best-buy 4.25% Isa

Nationwide logo

Nationwide has bowed to pressure and will help upset early-bird savers who stashed cash on the first day of the new tax year only to find a better account arriving the day after.

Three simple steps to switch your current account to a better deal

Move your money: Switching current accounts is much simpler nowadays - meaning you won't have to hand over your pounds yourself

Checking whether you can get a better current account is a wise move, but how do you switch once you find one? We explain how to move in three simple steps.

Banks that fine you for not having £1,500 in your current account

Fined: The number of accounts that levy a fine if a customer fails to pay in a set amount has doubled in just two years

The number of accounts that levy a fine even if a customer never goes overdrawn, but fails to pay in a set amount, has doubled in just two years.

Why you can’t trust advice from the financial watchdog

Unreliable: The Money Advice Service's staff gave out incorrect information on pension charges

A Money Mail investigation has exposed serious flaws by the Money Advice Service - the free financial advice website backed by the Government.

Watch out for a fall in your cash Isa deal on your new statements

Change: This year the rate you are earning on your money will be printed on your statement

This year cash Isa statements have changed — the rate you are earning on your money will be printed on your statement, so you'll be alerted if the interest on your account has fallen off a cliff.

Royal Bank of Scotland axes a nasty catch on its fixed-rate bonds

Victory: Now any RBS or NatWest fixed-rate bond opened from April 10 pays the full headline interest rate from the first day the account is active

Any RBS or NatWest fixed-rate bond opened from April  10 now pays the full headline interest rate from the first day the account is active after previously forcing savers to wait up to two months.

Banks pocketing £80m a year by short-changing savers out of tax-free interest on Isas

Squeezed out: Banks are not passing on the tax-free benefits of Isas, which isn't helping savers already being punished by a serious income squeeze

A This is Money investigation has revealed the savings gap that allows banks to eat into your tax-free Isa benefits, despite admitting their costs over a normal account are broadly similar.

The 'world’s local bank'? Overseas HSBC customer left in the dark for five weeks after UK cash machine blunder

HSBC: It's famous 'world's local bank' slogan has come under the spotlight after taking five weeks to sort out Ngiap Hong Koh's cash woe

Banks and building societies slammed for 'Gold' savings accounts aimed at over-50s that pay far less interest

'Outrageous': Experts have criticised those banks targeting older savers with their worst deals

Researchers found the average interest rate offered by the top 20 financial providers for the over-50s is 2.23 per cent – but it is 3.17 per cent for accounts aimed at all age groups.

Banks cut rates on competitive deals and hope savers will fail to notice

Sneaky: Halifax, Lloyds TSB and RBS have chopped rates on accounts that used to be competitive deals

Big High Street names such as Halifax, Lloyds TSB and RBS have chopped rates on accounts that used to be competitive deals.

ISA transfers speed up: Nine in ten moved within 15 days - but experts say banks could do MUCH better

Still not good enough: Banks have improved Isa transfer times to 15 working days but experts say they could cut that to 48 hours if they wanted

It is a welcome improvement on the average 26 calendar days it took to move a cash Isa in the two years prior to 2010 - but experts say banks could cut the time-frame to 48 hours if they wanted.

Millions of sleepwalking savers gift tax to HMRC by saving OUTSIDE cash ISAs first

Down the drain: Savers are losing out on interest because they're neglecting the benefits of a cash Isa

Everyone over the age of 16 can funnel up to £5,340 into a cash Isa this year and earn interest tax-free - but many are blindly gifting cash to the taxman instead.

They won't let customers use them, but banks still write cheques to each other

Stephanie Warren struggles to pay for vital everyday goods because the companies she depends on have stopped accepting cheques

Banks have been accused of double standards for trying to ban cheques while stubbornly relying on them to transfer customers’ money.

Santander gave my savings to my husband and then put them in joint names - why can't it get it right?

Santander

I opened a two years saving bond with £30k. It was firstly issued in my husband's name - when I contacted them, it then issued it in our joint names. I want it solely in my name - can you help?

Cameron raids cash from dormant bank accounts to set up £600m Big Society Capital bank

Vision of the future: Prime Minister David Cameron hopes the Big Society Capital bank will help tackle social ills

Millions of pounds of 'dormant' cash held in High Street banks across the country has been siphoned off by the Government to fund a new bank that will lend to charities and social schemes.

Yes-Secure savers withdraw their cash after rates are cut

No more: Yes-Secure members refused to offer their money to borrowers because advertised rates are now too low

Angry members of peer-to-peer lender Yes-Secure have gone on 'strike' and refused to offer their money to borrowers because advertised rates are now too low to be worth the risk, compared to the High Street.

As more branches face the axe, calls grow for a shared building approach to prevent towns being abandoned

Rosemary Beeny with fellow protesters at HSBC's Beaminster branch

Adopting a shared approach to local banking could offer a lifeline to communities threatened with the devastating closure of the last branch in town.

How voting in building society AGMs can help raise thousands for charity

Voting methods: Some building societies allow members to vote online and others at a local branch

Financial Mail provides details of the charitable donations some (not all) societies will make to encourage members to vote in their annual general meetings.

My son cannot access an Alliance & Leicester savings account that was opened for him when he was born

Cash lockout: Why can't my son access the savings account set up for him by a friend?

My friend opened a savings account for my son in 1994. The friend has since emigrated and we lost touch. My son is now 18, but is being refused access to the account.

Co-operative Bank won't let me close my mother's credit card account

Stressful: I have had to ring the bank several times and have been left on hold frequently

For more than a year I have been trying to close my mother’s credit card account with the Co-operative Bank. She has dementia and my brother and I have power of attorney.

Online lender Zopa reports profit for the first time

Peer-to-peer lending: Giles Andrews from Zopa

Zopa, the online service linking private lenders to borrowers, has recorded a profit for the first time.

Sainsbury's claims best-buy bonus-free online savings account as it ups rate to 2.9%

Internet account: The Sainsbury's rate tops other online instant access accounts that don't come with a bonus attached

BEST BUYS: Top-paying bond for savers seeking monthly income

best buys

Monthly income seekers can earn 2.6 per cent after tax (3.25 per cent before) from the latest bond from Skipton BS — as long as they are happy to run their account over the internet.

Banks and building societies offer new 4% regular savings plans

Savings rates

Cheshire, Derbyshire and Dunfermline— all part of Nationwide — have kicked off 2012 with a new regular savings plan called Platinum Monthly Plus.

ESSENTIAL GUIDE: How to start saving or investing into an Isa

savings

SAVINGS COMPENSATION & PROTECTION: A comprehensive list of bank ownership and licences

The way you spread out your savings is crucial in terms of protection and compensation, but it is also an extremely complex system that is difficult to navigate

The way you spread out your savings with banks is crucial in terms of protection and compensation. We show you how to play the system.

How to get a better deal from your bank

Directions: Which way to turn to get the best deal from your bank

This week, the Independent Commission on Banking told how consumers get poor value from their bank. Yet we move our current account just once every 26 years. We tell you how to get a better deal.

Types of savings account

A saver dropping a pound coin into a piggy bank

Guide: The array of deposit accounts can be confusing. We explain them all and reveal the best and safest rates and accounts

This is Money's five favourite best buy cash Isas for 2012

number 5

We pick our five favourite cash Isas for savers. This is essential Isa reading and is kept up-to-date throughout the year