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Shipping & Returns

We absolutely want you to be satisfied with your underwear. If for any reason you are not 100% satisfied, you can return your purchase for a refund or exchange within 7 days of receipt.

Unwashed or unworn (except tryout) may be returned within 7 days from the date merchandise was received. Item(s) must be returned in condition received or merchandise will be returned to sender.

Return Guideline
1.A return Authorization must be obtained from customer service to receive a refund. Or the returned package will be returned to you.
2.Please indicate reason for return to get the return authorization and return-to address.
3.Pack merchandise securely. Please include the following information with your return: bill-to name, address; ship-to name, address; order number; reason for return.

Exchanges
Please contact us within 7 days of receipt if you would like to exchange your purchase.
Specify the exchange item and the new color or size in your email to the customer service.
Items must be in like-new condition and unworn to be accepted as a return.
Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.

Note:
1.Postage is not refundable.
2.20% handling fee will be deducted from the refund.
3.If the items is Non-quality Problems,the customers need to add 20% postage for exchange delivery fees.
4.Return may takes one to two weeks to process and at least one billing cycle for the credit to appear on your account.
5.To contact customer service for questions to obtain Return Authorization, please contact us
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