Mike Isaac

Recent Posts by Mike Isaac

Twitter Cuts Off LinkedIn — Who’s Next?

Throughout Twitter’s infancy, the company had a loose philosophy toward its APIs. In the quest for a user base, developers were welcome to do just about anything they wanted in integrating with Twitter, which often mean creating spinoffs that muddied Twitter’s original intended experience.

Six years later, Twitter has grown up. And as the 140-million-plus user service continues to expand to reach mainstream audiences, Twitter knows that it needs to assert and define itself more than ever.

Which is why, when it was announced on Friday that Twitter had ended its tweet syndication partnership with LinkedIn, it signaled Twitter’s continued shift toward controlling the way users experience their tweets. Previously, LinkedIn had a deal with Twitter which allowed for syndication of users’ tweets inside of LinkedIn’s flowing user activity stream. As a result of that syndication, many of the recently added tweet features — expandable tweets, threaded conversations and the like — weren’t showing up on users’ LinkedIn pages.

“Ultimately, we want to make sure that the Twitter experience is straightforward and easy to understand,” wrote Twitter consumer product lead Michael Sippey in a company blog post, “whether you’re on Twitter.com or elsewhere on the web.”

Losing Twitter could hurt LinkedIn’s user engagement, as much of the content flowing through users’ feeds were integrated tweets. LinkedIn assures me, however, that its social news service LinkedIn Today — which was originally powered in part by Twitter — won’t be affected.

“Tweets have not been powering LinkedIn Today for some time,” a LinkedIn spokeswoman told me.

While ending the LinkedIn deal was big, I’ve heard from several sources that we should expect more of the same in the not-too-distant future. Just give a close read to product manager Sippey’s blog post, which went up just minutes before LinkedIn’s post. Sippy’s missive contains some especially strong wording, a harbinger of what’s to come for other developers:

“…we’ve already begun to more thoroughly enforce our Developer Rules of the Road with partners, for example with branding, and in the coming weeks, we will be introducing stricter guidelines around how the Twitter API is used,” Sippey wrote.

As Twitter matures, tightening the reins makes sense. LinkedIn’s deal, and other syndication deals like it, essentially works against the entire aim of what Twitter has been trying to accomplish over the past eight or so months. Recall the launch of the “new, new” Twitter, a major visual and conceptual overhaul of the service, which aimed to make it more accessible to the uninitiated. It cut through the jargon that has sprung up naturally in the Twitter ecosystem, instead relabeling different sections as “Connect, Discover and Home.” Viewing decontextualized tweets from inside a partner site, then, loses much of the value Twitter has tried to add.

Not to mention the potential consequences on mobile monetization, an area in which Twitter seems to have excelled where many others have failed. If Twitter experiences on third-party mobile clients lack the same monetization potential as that of Twitter.com and its native apps, it could be a huge pain point for the company’s business.

So, who’s next?

Flipboard, for one, comes to mind. After a user authenticates their social profiles with Flipboard, the app pulls content from disparate sources across the Web — Facebook, RSS, Google+ and, yes, Twitter — in the form of URLs, and repaginates the information in Flipboard’s own custom layout. While the result is a rather attractive social magazine, it displays third-party content in a very distinctive, very Flipboard way. And it looks nothing like tweets which show up on Twitter.com.

Last month, Kara Swisher reported that Flipboard CEO Mike McCue, who also holds a seat on Twitter’s board, was likely to give up that seat, due to Flipboard and Twitter possibly being set on a future “collision course.”

“How users consume and use Twitter is a key part of its future, and that is what Flipboard does well already,” one person with knowledge of the situation told Swisher. “There is going to be an inevitable crossroads for the two companies,” this person said.

Speculation at the time — including my own — involved Twitter’s potential acquisition of Flipboard in order to bolster the microblogging platform’s discovery capabilities. But considering Twitter’s recent actions towards LinkedIn, this may not be the case.

For what it’s worth, Flipboard tells me that this hasn’t been a discussion the two companies have had thus far. As a third-party developer, Flipboard tells me, its relationship with Twitter is strong, and it expects the two will continue working together.

Flipboard isn’t the only one that could be affected. As Sippey’s post notes, it seems that copycat clients — or third-party apps that really don’t add much value outside of what Twitter.com offers — may be on the chopping block: “Back in March of 2011,” Sippey writes, “my colleague Ryan Sarver said that developers should not ‘build client apps that mimic or reproduce the mainstream Twitter consumer client experience.’”

Take TweetDeck, the service Twitter purchased a little more than a year ago for $50 million, which basically offers a power-user version of Twitter. Historically, its interface has been drastically different than that of Twitter.com, though in recent months Twitter has shown a willingness to change that: The company redesigned the app last year, removing a number of features and streamlining others. Twitter didn’t kill or handicap the service immediately, most likely because the company didn’t want to upset TweetDeck’s vibrant community of very vocal users. But it could very well get another throttling or makeover in the coming weeks.

Other clients that aren’t as popular — Tweetbot, HootSuite and Seesmic — may not be as safe. HootSuite may even already be preparing for a change; The company just launched a series of new app integrations on Thursday.

I doubt, however, that other services which rely on Twitter firehose access for more analytics and enterprise-oriented needs — like Topsy, Gnip, DataSift and Klout — have much to worry about. They’re working with vast amounts of data, completely independent of the user experience. Indeed, Topsy and Gnip told AllThingsD that there was no indication that either company’s relationships with Twitter would change at all.

But Twitter-mimicking developers take heed: There is a sea change coming. And Twitter, not you, will soon be in fuller control of its user experience.


comments so far. Add yours.

  • Anonymous

    Adios, Twitter. About all you had going for you was the platform for sharing quick bits of information that could easily be syndicated…

  • Anonymous

    Thanx for the heads up, Twitter is a great service with out all these syndication traps that confuse one as to where the source of the info comes from. Lets hope Twitter ditches many more and becomes better at AUTHENTICATING ORIGINAL CONTENT. As with all online cloud information content is king, and truthfullness should be placed in the front of all issues.

  • http://twitter.com/MarCommsKenny Kenny

    A really useful read Mike, thanks. What I think is intriguing with the approach you describe Twitter adopting, as Facebook have been doing – that is, developing their product with the aim of improving the quality of user-experience, is that it seems to take a pivotal question (what do your customers want?), and offer a solution that only in part answers it. That leaves me dissatisfied.

    Cutting off Linkedin does indeed seem commercially logical as new generations using Twitter who are less likely to utilise Linkedin will benefit from, and favour, improved functionality. But to me that’s not a sustainable, long term strategy as it leaves disappointed customers and a gap in the market. That invites competition, which seems to defy logic.

    It’s early days, technology will develop, trends will change (eventually), so its conceivable other competitors or crowd-sourced / crowd-driven platforms will emerge to fill any void created. Whether that can ever threaten Twitter remains to be seen but Twitter, like Facebook, have crown so exponentially, they clearly now feel untouchable.

    For me, this is where their commercial risks lie.

    Kenny

  • http://twitter.com/RogierVoogt Rogier Voogt

    Hi, thanks for writing this. It’s some much needed context for recent developments, although I can’t say I completely understand Twitter’s motives; the official statement sounds like an excuse… or at best only part of the reason.

    Note: I think there is a mistake in the sentence in the 2nd to last paragraph: “I doubt, however, that other services [...] don’t have much to worry about.” I understand that you *think* they *don’t* have much to worry about (or you *doubt* that they *do*).

  • http://nicole-simon.eu nicolesimon

    As much as I prefer the user interface of Twitter in the browser, a quick survey with my clients who care about the linkedin integration mostly resulted in “no automatic transfer anymore? Well there are tools out there who send to linkedin and twitter at the same time so we use them instead.”

  • Mike Isaac

    Thanks for spotting. Amended!

  • http://www.savagevenus.net/ Flitzy

    Honestly, is this even a big deal? How often to you go into Linked In except for once every six months to stop all those lame “someone has connected to you” e-mails? It’s not like I’m sitting there spending all this time in there.

  • http://hirethoughts.blogspot.com/ Donna Brewington White

    I am one who is often prompted to go to the Twitter site by seeing tweets on LinkedIn. I haven’t fully analyzed this, but I believe that Twitter is missing the significance of the engagement factor and the value for many of us in having integration within the social web. Companies like Engagio and NImble get this. This move by Twitter and the ones it portends gives even more credence to @fredwilson:disqus ‘s advice “Be you own bitch.”

  • http://abdallahalhakim.tumblr.com/ Abdallah Al-Hakim

    I think it is still early days to judge this move by Twitter but they obviously realized that they can live without LinkedIn integration, however, Facebook is still a must for them!! I personally was never a fan of tweeting my messages to LinkedIn as I have seen it became an almost spam feed from certain users which prompted me to hide their messages. As @nicolesimon:disqus
    mentioned the availability of third party apps such as Hootsuite will allow simulatnously messaging on multiple platforms and will offer one way around this. Also, as @donnawhite:disqus
    alluded to, services such as Engagio allow you to monitor your conversations across different social networks as well as reducing signal to noise ratio. These types of platforms get the value of social integration and are becomes my place to visit versus directly spending time on twitter of linkedin websites.

  • Alex Murphy

    Until those tools get cut off as well…

  • Alex Murphy

    It’s not an isolated incident, but the markings of a larger pattern in Twitter’s development.

  • http://twitter.com/jmergy Jonathan Mergy

    Very concerned about Tweetbot. Tweetbot *is* twitter for me, so if they start hacking 3rd-party clients or buying them to kill them like they have in the past, then time to move on.

  • http://twitter.com/leovonp Leonardo Prellwitz

    Sorry, but in the age of IFTTT does this really matter? #strategyhuhs

  • http://twitter.com/andersborgme Anders Borg

    It’s about securing a maximum of ad dollars for Twitter. If users access tweets via LinkedIn (and other aggregators), Twitter loses out, so they have to sever that connection. That’s what it’s all about. Nothing else.

    When you consider that business is always all about money, things tend to become clearer.

    For my sake Twitter could as well disappear, or be replaced. They offer nothing unique, or at least nothing someone could develop in a few weeks. I know, by experience.

    Smoke and mirrors, as always.

  • http://twitter.com/andersborgme Anders Borg

    Do you seriously think Twitter will spend time verifying content manually? What makes Twitter profitable is the minimum work it involves to run it, and the ad dollars they can get by showing ads on their site and in apps. See my previous post about the reason for shutting out LinkedIn.

  • http://daniellehatfield.com/ Danielle Hatfield

    For me, this very valid statement “Losing Twitter could hurt LinkedIn’s user engagement, as much of the
    content flowing through users’ feeds were integrated tweets.” poses a a question that may not be answered immediately – Will this truly hurt Linkedin’s user engagement?

    Personally, the majority of updates I see on Linkedin are all posted from Twitter. It’s even safe to say that many of these same people rarely if ever even use Linkedin directly.

    It will be interesting to see what the stats are on user engagement will be in a few weeks/months and learn what role Twitter had in the numbers game for Linkedin.

  • http://www.itsworthnoting.com Levi Smith

    If you want to get Twitter to LinkedIn functionality back, you can do so by using an IFTTT (If This Then That) recipe I whipped up: http://itswn.us/OWgipH

Latest Video

View all videos »

Search »

What has a record company ever done for me but humiliate and torment and drag me down?

— Iggy Pop, on why he decided to sell his new album himself