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The most prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey, to decide the award winners. The World Airline Awards™ are the global benchmark of airline excellence.



2012 WINNERS
Best Airline Winners
Airline of the Year Most Improved Airline Leisure Airline Inflight Entertainment Cabin Staff Airline Alliance Airport Services Transatlantic Airline Transpacific Airline
Best by Cabin
First Class Business Class Premium Economy Economy Class
Best Seats
First Class Business Class Premium Economy Economy Class
Best Lounges
Lounge : First Class Lounge : Business Class
Best Catering
First Class Meals Business Class Meals Premium Economy Meals Economy Class Meals Airline Signature Dish
Best by Region
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America - Intl North America - Dom C America / Caribbean South America Europe - Southern Europe - Northern Europe - Western Europe - Eastern
Staff Service winners
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America
Best Regional Airlines
Worldwide Asia China Europe North America South America
Best Low-Cost Airlines
Worldwide Asia Australia / Pacific Europe Central Asia / India North America South America


PAST WINNERS

2011 Airline Awards
2010 Airline Awards
2009 Airline Awards
2011 Airport Awards


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KLM Royal Dutch Airlines wins the Best Airline Staff Service in Europe award at the 2012 World Airline Awards held at Farnborough Air Show



The Best Airline Staff Service in Europe


1

KLM Royal Dutch Airlines

2

Lufthansa

3

Swiss International Air Lines

   
   
   
   
   
   
   

© 2012 Copyright.  Results may NOT be reproduced without agreement of SKYTRAX

 

 

 

 



The World Airline Awards

The World Airline Awards are the primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world, delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First Class, Business Class, Premium Economy Class and Economy class passengers).

Air travellers were surveyed by telephone, questionnaires and online about their experiences with airlines on the ground and in the air during a 10-month period. The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers.







The Top 5 Airlines for Best Staff Service in Europe

1.

KLM Royal Dutch Airlines

Airline Website

Customer Reviews

Airline Star Rating

2.

Lufthansa

Airline Website

Customer Reviews

Airline Star Rating

3.

Swiss International Air Lines

Airline Website

Customer Reviews

Airline Star Rating






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