General Disclaimers

Except as otherwise noted, the content of our Website ( and Sprout Social Software (Software), including but not limited to text, graphics and icons, are copyrighted materials of Sprout Social, Inc. ("") and its suppliers and affiliates, and contain trademarks, service marks and trade names of Sprout Social, Inc. and its suppliers and affiliates., as referenced in this Privacy Policy, also includes Sprout Social, Inc. by reference. ALL RIGHTS RESERVED. You may use the content ONLY to learn about, evaluate, and/or acquire our Software and other products and services as found on our Website.

We make every effort to provide accurate and timely information; however, there may be inadvertent technical factual inaccuracies, omissions, and typographical errors, for which we apologize. Our Website, Software, and associated content are delivered on an "as-is" and "as-available" basis. cannot ensure that files you download from our Website or using our Software will be free of viruses or contamination or destructive features. reserves the right to make changes and corrections at any time, without notice.

Should you decide to acquire our Software from, our online User Agreement is considered the governing agreement between both you, as a user of our Website and Software, and, and it supersedes any other information on our Website, unless an alternate written User Agreement is executed by you and, in which case, that User Agreement will govern.

Privacy Policy is committed to doing e-business with the highest ethical standards and appropriate internal controls. We are also committed to providing better service to our members. Our Privacy Policy applies to all users of our Website and Software.'s User Agreement is incorporated herein by reference. All defined terms in the Privacy Policy shall have the same meaning as defined in the User Agreement. adheres to the following policies with regards to your privacy.

  1. Definitions

    1. "Non-Personal Information" is information that is in no way personally identifiable and that is obtained automatically through your simple use of our Website with a web browser or our Software.
    2. "Personally Identifiable Information" is non-public information that is personally identifiable and obtained in connection with providing a product or service to you. It may include information such as name, address, phone number, transaction information related to your purchase of the Services, credit or debit card number, expiration date and verification number, and financial estimates you provide to us.
  2. Information Collected

    When you enter our Website, we collect Non-Personal Information such as your browser type and IP address. Likewise, in order to offer you meaningful products and services and for other reasons, we may collect Personally Identifiable Information about you from the following sources:

    • Information you give us on applications or other forms on our Website and/or Software; or
    • Information about your transactions with us and our affiliates (contractors and service providers); or
    • Information you send us via any medium, including, but not limited to, texts, mail, telephone, and social media interaction; or
    • If you use a mobile device platform to access the Services or communicate with, information transmitted from your mobile device; or
    • Information purchased from third parties.
    1. Registration

      In order to become a Subscriber (as defined in's User Agreement), you must provide us the following information to create an account: name, email address, country, password, your Twitter username and authorization to access your Twitter account. Without this minimal amount of information, you cannot create a account. Like other passwords, you should choose one that is known only by you. requests other information from you during the registration process, (e.g., gender, location, etc.) that uses to provide better and more customized services to Subscribers. You acknowledge that this information is personal to you, and by creating an account on, you may allow others, including, to identify you and to allow to use your information in accordance with our User Agreement.

    2. Additional Information

      Once you become a Subscriber, you may provide additional information to related to your account, the Service, or promotions by or its affiliates. Any information you provide or any of its affiliates may be used by as described in the User Agreement and this Privacy Policy, including for the purpose of improving the Service or directing marketing opportunities to you. If you decide not to share certain information, you may not receive the full benefit of being a Subscriber.

    3. Customer Service

      We collect information when you interact with's customer service in order to accurately categorize and respond to customer inquiries and investigate breaches of our terms.

    4. Using Third Party Services and Visiting Third Party Sites

      Information you provide to third-party sites/websites through the Service are not within the control of and you provide such information at your own risk. The terms and conditions of use and the privacy policies of those websites that you provide information to through the Service will govern their use of such information. Any information you share with a third-party site through the Service will be collected by will use such information in compliance with this Privacy Policy.

    5. Use of Cookies

      Our Website may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. Cookies allow us to recognize you as a user when you return to the website using the same computer and web browser. We use cookies to identify which areas of our site you have visited, so the next time you visit the site, those pages may be readily accessible. We also may use this information to better personalize the content that you see on our Website. Most browser software can be set to reject Cookies. However, if you reject our Cookies, certain functionality on our Website may not work correctly or at all. We do not link Non-Personal Information from Cookies to your Personally Identifiable Information.

      In the course of serving advertisements or optimizing the Service to our Subscribers, we may allow authorized third parties to place or recognize a unique cookie on your browser. Any information provided to third parties through cookies will not be personally identifiable, but may provide general segment information for the enhancement of your user experience by providing more relevant advertising. does not store unencrypted personally identifiable information in the cookies.

    6. Web Beacons also may use web beacons, pixels, anonymous ad network tags, and cookies to more effectively serve ads to our Users, as well as to collect Non-Personal Information about your use of our Website and the websites of selected sponsors and advertisers, to collect anonymized, aggregated auditing, research and reporting for advertisers, and to collect data related to your use of special promotions or newsletters. The information collected by Web Beacons also allows us to statistically monitor how many people open our emails and for what purposes these actions are being taken. Our Web Beacons are not used to track your activity outside of our Website or the websites of our sponsors. We do not link Non-Personal Information from Web Beacons to Personally Identifiable Information without your permission. However, because your web browser requests advertisements and web beacons directly from ad network servers, these networks can view, edit or set their own cookies, just as if you had requested a web page from their site. If you are a non-registered Visitor to the Site, the only information we collect will be Non-Personal Information through the use of cookies or web beacons.

    7. Log files, IP Addresses and information about your computer and mobile device

      Due to the communications standards on the internet, when you visit our Website we automatically receive the URL of the site from which you came and the site to which you are going when you leave's Website. Additionally, advertisers receive the URL of the page you were on when you click on an ad on's Website. also receives the internet protocol ('IP') address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, your mobile device (including your UDID) and mobile operating system (if you are accessing our Website using a mobile device), as well as the name of your ISP or your mobile carrier. may also receive location data passed to it from third-party services or GPS-enabled devices that you have enabled. Also, as described above in Section 2.D. receives information when you access third-party web pages through the Service. The link between your IP address and your personally identifiable information is not shared with third parties without your permission, except as described in Section 10.B. ('Compliance with Legal Process'), below.

  3. Exemptions from Privacy Policy

    Our Privacy Policy does not apply to any information you may send to by email or instant messaging programs (i.e. AOL, Yahoo, etc.), as email and instant messages are not recognized as secure communication forms. As such, we request that you do not send any information, which you consider private, to us by email or instant message. Furthermore, our Privacy Policy does not apply to any information you post from our Software to other websites (i.e. Twitter, Facebook, etc.), due to the public nature of such postings.

  4. Use of Personally Identifiable Information uses and/or intends to use Personal Information to:

    • Operate and improve our Website;
    • Provide Subscribers with the Service and other products and services that a Subscriber may request or that a Subscriber has expressed interest in;
    • Facilitate subscription processing, reviews and analysis;
    • Evaluate a person's/entity's eligibility for the Service or certain offers, products or services;
    • Evaluate Subscriber interest and needs in order to improve the Service and make available other offers, products or services;
    • Evaluate the types of offers, products or services we make available to Subscribers and potential Subscribers;
    • Track use of the Services;
    • Track use of the offers, products and services made available by third-party partners or advertisers;
    • Provide customer support;
    • Communicate and provide additional information that may be of interest to Subscribers, such as news, special offers, announcements, and marketing materials;
    • Send you reminders, technical notices, updates, security alerts and support and administrative messages, service bulletins, or marketing;
    • Provide advertisements to you through the Website, email messages, text messages, applications, or other methods of communication; and
    • Manage our everyday business needs such as Site administration, forum management, fulfillment, analytics, fraud prevention, enforcement of our corporate reporting obligations, Terms of Use or to comply with the law.

    You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to Inaccurate information will affect your ability to access our Software, your ability to purchase other products and services from our Website, and our ability to contact you as described in this Privacy Policy (i.e. your email address should be kept current).

  5. Use of Credit Cards

    You may have to provide a credit card to purchase other products and services from our Website. We use 3rd party billing services and HAVE NO CONTROL over these services. We will use our best efforts to make sure that your credit card number is kept STRICTLY CONFIDENTIAL by using only 3rd party billing services that use the latest security encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number by a third-party.

  6. Use By Minors Prohibited is committed to protecting the privacy of children. Neither our Website nor our Software are designed or intended for use by individuals under the age of 18 without parental supervision. is not responsible for determining the age of its users and has no liability whatsoever should a minor use our Website to acquire goods and/or services that would otherwise be prohibited due to the minor's age. encourages parents and guardians to monitor their children's Internet usage as a result.

  7. Links/Postings to Other Websites

    Our Website and/or Software may contain links to other websites. is not responsible for the actions, practices, or content of such websites linked to or from our Website and/or Software. You understand that such websites may have their own legal documents to which you must agree to prior to using and that we have no control over these legal documents. As always, you understand that it is your responsibility to verify your legal use of a website as well as use of information from the website with the corresponding website owner.

  8. Market Research

    From time to time's market research department, or contractors and service providers operating on its behalf, may conduct online research surveys in order to gather feedback about our Website and opinions on important issues, through email invitations, pop-up surveys and online focus groups. When participating in a survey, we may ask you to submit Personally Identifiable Information. This Personally Identifiable Information is used for research purposes, and is not used for sales solicitations. When a third party sponsors a survey, aggregate information of the survey results is reported to the sponsor. Personally Identifiable Information collected through market research will be used only by and its service providers and contractors and will not be given or sold to a third party without your consent or as otherwise permitted by this Privacy Policy. For market research surveys we will not knowingly accept survey responses from or conduct interviews with any person under the age of 18. Some surveys may provide remuneration to participants such as a small cash fee for your time. Each survey will disclose whether or not it is a paid survey. In addition to collecting survey responses from our members, Cookies may be used to authenticate respondents or to help you pick up where you left off in a survey. If you have Cookies disabled in your browser, you may not be able to participate in some studies. Cookies may also be used to connect survey data with our Website's usage characteristics. We will notify you when we would like to use Cookies in this way and you will still retain the decision as to whether you wish to enable them.

  9. Use of Aggregate Data may combine Non-Personal Information you provide through our Website with information from other users to create aggregate data that may be disclosed to third parties. Aggregate information does not contain any information that could be used to identify you and does not include your personal contact information. For example, we may use information gathered to create a composite profile of all the users of a particular third party site. Depending on the circumstances, we may or may not charge third parties for this aggregate information. In any case, will not disclose your Personally-Identifiable Information to any third party without your prior permission, except as otherwise permitted by this Privacy Policy. We require parties with whom we share aggregate information to agree that they will not attempt by any means or use of other parties to transform such information into Personally Identifiable Information.

  10. When We May Disclose Your Information

    Except as set forth below or as specifically agreed to by you, will not disclose any Personally Identifiable Information as gathered from you on our Website.

    To operate our Website, to meet your needs for a wide choice of quality products and services, and for other reasons, may share Personally Identifiable Information with members of our corporate family of companies and others as described below in this Section. However, limits on sharing information apply while your address with us is in Vermont or California as described below in this Section.

    1. We may share Personally Identifiable information in limited fashion to our contractors and service providers that perform services on our behalf, including, but not limited to, operation of our Website technology, marketing services, and other related services. Unless you have opted-out (see Section 10.D. below) of such sharing, these contractors also may have access to your email address to send newsletters or special promotions to you on our behalf or to send emails to you for purposes such as conducting market research on our behalf. Access to your Personally Identifiable Information by such contractors and service providers is limited to the information reasonably necessary for the contractor to perform its limited function for We also contractually require that such contractors and service providers: 1) protect the privacy of your Personally Identifiable Information consistent with this Privacy Policy, and 2) not use or disclose your Personally Identifiable Information for any purpose other than providing us with products and services as required by law.
    2. We may share Personally Identifiable information we collect, as permitted by law, to companies such as credit reporting agencies, or servicing and processing companies, or when required or advised to do so in response to a valid legal requirement to release this information such as a state or federal law, regulation, search warrant, subpoena, or court order; or (2) in special cases, such as in response to a physical threat to you or others, to protect property, or defend or assert legal rights, to defend ourselves in litigation. In the event that we are legally compelled to disclose your Personally Identifiable information to a third party, we will attempt to notify you unless doing so would violate the law or court order.
    3. While your address with us is in Vermont, we will not share information with affiliates and third parties as described in this Section10.C. In addition, while your address with us is in California, we will not share information with third parties as described in this Section, nor will we share information with financial institutions that are not our affiliates and with whom we do not have joint marketing agreements as provided in this Section.
    4. If you prefer that we do not share certain information with our contractors and service provider, as described above, you can direct us not to share that information by contacting us ( Please note that an opt-out with respect to information sharing will not apply to information sharing arrangements described Sections 10.A or B.

      Sprout Social may disclose your Personally Identifiable Information to effect a merger, acquisition, or otherwise; to support the sale or transfer of business assets; to enforce our rights or protect our property. If is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or prominent notice on our Website of any change in ownership or uses of your Personally Identifiable Information, as well as any choices you may have regarding your Personally Identifiable Information.

      Finally, may provide content and services to you through websites other than our own. will not disclose your Personally Identifiable Information to these 3rd party websites without your consent, but you should be aware that any information you disclose on such sites is NOT subject to this Privacy Policy.

  11. Security Policy & User ID/Password

    Our site utilizes various information security measures such as internet firewalls, an intrusion detection system, encrypted data transmission, and operating procedures to protect your personal data, accounts, passwords, etc. This information is kept completely separate and confidential, unless you have given someone-else your user ID and password. As such, you should protect your user ID and password and NOT share it with anyone. If you believe your user ID and password have been compromised, please contact our technical support department so they can issue you a new user ID/password (

  12. CAN-SPAM Compliance Notice and its affiliates fully comply with the federal CAN-SPAM Act. You can always opt out of receipt of further email correspondence from us.

  13. Transfer of Ownership

    If the entire or substantial ownership of our Website were to change, your user information may be transferred to the new owner so the service can continue operations. In any such transfer of information, your user information would remain subject to the promises of our then current Privacy Policy.

  14. Notice to Residents of Countries outside of the United States of America is headquartered in the United States of America. Personal Information may be accessed by us or transferred to us in the United States or to our affiliates, business partners, merchants, or service providers elsewhere in the world. By providing us with Personally Identifiable Information, you consent to this transfer. We will protect the privacy and security of Personally Identifiable Information according to our Privacy Policy, regardless of where it is processed or stored.

  15. California Privacy Rights

    Pursuant to Section 1798.83 of the California Civil Code, residents of California can obtain certain information about the types of Personally Identifiable Information that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the proceeding calendar year. In particular, the law provides that companies must inform consumers about the categories of Personally Identifiable Information that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To request a copy of the information disclosure provided by pursuant to Section 1798.83 of the California Civil Code, please contact us via email to Please allow 60 days for a response.

  16. Your Acceptance of This Privacy Policy

    This is our entire Privacy Policy and it supersedes any earlier version. You agree to it every time you use our Website and/or Software.

    We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes to this policy may be made with or without notice. If we make material changes to this policy, we will notify you here, by means of a notice on our home page so that you may access and review the changes to this document in advance of your continued use of the service. If you object to any changes, you may close your account. By continuing to use the service after notice of changes has been sent to you or published on’s Website, you are consenting to the changes.

  17. Questions About This Privacy Policy

    Should you have a privacy question about our Website and/or Software, please email our customer service department (