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HDI Buyer's Guide

Complete list of solution vendors

Evaluate, research, and request info from solution providers.
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Power of Metrics Tour

Join Malcolm Fry in a city near you!

Eight new cities added to the schedule.
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Customer Service Week Special Event

Webinar Series

Wednesday, October 3
11:00 a.m. EDT
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Customer Satisfaction Index Service

Secure, online survey tool

Survey your customers and compare results against industry benchmarks. Try it free for three months!
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FUSION 12

The Largest IT Service Management Event

Dallas, TX
October 28 - 31
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HDI Team Certified Award

Recognize your team with HDI's newest award

Learn how to qualify and submit your application.
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Education

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HDI Support Center Analyst
HDI Support Center Manager

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Winners are chosen each Wednesday, so make sure to come back each week to enter again.
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HDI Desktop Support Technician
HDI Support Center Team Lead

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Remotely mix self-paced learning with the guidance of an expert for the best of both worlds.

 
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Events

HDI 2013

The 23rd Annual World Conference & Expo

Under the lights of fabulous Las Vegas at Mandalay Bay
April 16-19

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HDI Forum Events

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Connect and collaborate face-to-face with peers in your industry.
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FUSION 12

The service management event of the year!

itSMF USA and HDI come together to bring the largest service management conference & expo.
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Events

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From webinars and trainings to forum meetings and conferences, there’s a meeting perfect for you and everyone in your support center.
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Forums

Meet your peers

Attend a free Forum Roundtable to interact with colleagues, work together on problem solving, and share best practices in Dallas, October 28.
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Independent, non-partisan representative bodies from all across the industry, HDI Advisory Boards help steer the industry toward the future.
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Research

Practices & Salary Reports

What are other support centers doing? What does compensation look like across the industry? Get the report or become a member to find out!
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Current White Paper

Hot off the presses

Multichannel Support by Roy Atkinson

Understand how and why to move into a broader multichannel environment.
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The Truth about ITIL and SaaS

A White Paper by Malcolm Fry

This article dispels some of the misconceptions about ITIL and SaaS.
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Research Corner

Desktop Virtualization

Learn about current industry success. Take the poll, get the results.
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HDI Buyer’s Guide

Complete list of solution vendors

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HDI Certified Instructors are the best in the business. See how you can become endorsed to help others by the industry-leading certification body.
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HDI Support Center Certification

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HDI Support Center Assessments

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Online Training

Take advantage of industry-leading courses from anywhere on the globe.

HDI Desktop Support Technician
HDI Support Center Team Lead

More Info
Calendar

Training

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HDI Support Center Analyst

Los Angeles, CA Jan 23-24
Dallas, TX Jan 23-24

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Events

Network and collaborate

From webinars and trainings to forum meetings and conferences, there's a meeting perfect for you and everyone in your support center.
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Forums

Meet your peers

Attend events and meetings that allow you to interact with your colleagues, work together on problem solving, and share best practices.
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HDI Buyer's Guide

IT Service Management

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Process-based ITSM gives you a new, process-driven approach to IT service management. Learn more in this Serena Software solution center.

Sponsored by LogMeIn, Enhancing Customer Support shares resources that explore why and how many service and support organizations are evolving to a customer-experience, customer-satisfaction focused model. 

Best Practices in ITSM with BMC helps you leverage SaaS as it relates to best practices in IT service management.

Provided by Robert Half Technology, Career Center provides career development resources that help you chart a course for success.

FrontRange's Help Desk Strategies for Success gives your IT organization tools to provide optimal IT service desk support in today’s challenging business climate.

Sponsored by Courion, Securely Manage Access offers your organization a variety of approaches to securely managing user access amidst the challenges posed by cloud and virtualization.

HDI, a UBM TechWeb company, is the leading professional association and certification body for the technical service and support industry.

Serving a community of over 120,000 technical service and support professionals, HDI hosts acclaimed conferences and events, produces renowned publications and research, connects solution providers with practitioners, and certifies and trains thousands of professionals each year.


Meet the Execs Media & Event Opportunities

Press Room
Community Leaders
view all recent blogs
adamkrob
The Manager's Knowledge Management Playbook
Let’s start with a quick thought experiment. Close your eyes (ok, don’t really do that...you get the idea)... read more
mhanson
Dashboards for Service Desk Reporting: The Whys
Back in the early 1980s, American car companies began to experiment with digital dashboards. They thought... read more
Roy Atkinson
HDICast 19: Zebras May Be Cool, But Plain Old...
It seems like every day I'm reading about the death of IT, the disappearance of support, and the universal... read more
see all courses

HDI Support Center Analyst

This course focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call handling procedures, incident management, communication skills, and an introduction to ITIL processes. It will also prepare students for the HDI Support Center Analyst certification exam.

HDI Support Center Manager

Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments. It will also prepare students for the HDI Support Center Manager certification exam.

view all upcoming webinars
with Cindy Solomon , Rob LaGesse , Jonathan Wolske
Oct 03, 2012

This is a complimentary online event for HDI members, guests, and the industry at large.

Every year, HDI proudly supports Customer Service Week by providing motivating, inspiring, and fun-filled activities that...

with Sandra Seroskie , Kerri Hanna , Bryan Kercheval
Nov 01, 2012

HDI invites you to participate in the interest meeting for HDI’s vChapter. HDI Local Chapters are volunteer-managed, member-driven professional...

 

HDI | The IT Service & Technical Support Community





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