Blackberry users across Europe face new wave of problems

  • Problems hit users across Europe, with UK customers affected
  • Customers left unable to use any Blackberry services
  • Comes as arch rival Apple launches iPhone 5
  • Problems reportedly solved at around 12.30pm

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BlackBerry users are facing a new wave of disruptions to their smartphone service.

Research in Motion (RIM) - the firm behind the gadgets - today said some of its users in Europe were having problems with their service, with UK users reportedly among those affected.

It comes after a hardware failure left millions of people unable to access email, surf the web or use BlackBerry Messenger over three days in October last year.

However, the company reported that services had returned to normal at around 12.30pm.

Jessie J at a Blackberry event. However, today users of the smartphones faced major disruption as the firm admitted to problems across Europe.

Jessie J at a Blackberry event. However, today users of the smartphones faced major disruption as the firm admitted to problems across Europe.

In a statement released today, an RIM spokeswoman said: 'We are currently experiencing a BlackBerry service issue impacting some users in Europe, Middle East and Africa.

'All relevant support teams are working to resolve the issue.

'We apologise to any customers who may be affected.'

The spokeswoman said it was not clear what type of problems customers were facing or the extent of disruption for users in the UK.

Services were restored around midday, and RIM added: 'Our apologies to any customers impacted by the BlackBerry service issue today.

'We can confirm that services have been restored and are now operating normally.'

The company also tweeted: 'Some users experienced issues with BlackBerry services today.

'Apologies for any inconvenience caused. All services now operating normally.'

Last year’s problems were caused by the failure of a dual redundant high capacity course switch designed to protect BlackBerry’s infrastructure.

RIM’s shares fell to a nine-year low in June after Morgan Stanley downgraded the stock, saying the company’s challenges were piling up.

 

The comments below have been moderated in advance.

So I pay a premium for the BB service which then stops me getting my emails. It appreciate RIM makes millions from charging for this infrastructure but you do wonder how long they can do this for before everyone has had enough and switches to the more reliable iPhone/Android set-up.

Click to rate     Rating   18

Who would want a Blackberry, so last year! - Mike S , Exeter, S. Devon, 21/9/2012 18:33 I would, because I want a phone for business not a toy. I'm not too keen on smeary touch screens either.

Click to rate     Rating   112

It was a nightmare for me... Out of the office with no emails coming through... Damn RIM!!!

Click to rate     Rating   20

It's heartbreaking to witness R.I.M's spectacular downfall. I still have the latest BlackBerry (Torch II), and wouldn't give it up for the world. I love the email integration and the physical keyboard to which neither Samsung nor Apple can hold a candle. But if the company doesn't get its act together fast, nothing may save it anymore.

Click to rate     Rating   75

Who would want a Blackberry, so last year!

Click to rate     Rating   74

Mine was fine, sadly I won't be a Blackberry user much longer their present phone offerings just don't cut it and I can't wait until they get their act together

Click to rate     Rating   50

Why is it when apple do major update or release a new phone blackberry has problems? Bit weird!

Click to rate     Rating   85

Didn't even notice, thanks for solving it so quickly though RIM.

Click to rate     Rating   91

The Smart phones are for Dopey people that think they are Smart.

Click to rate     Rating   54

Rubbish phone, BBM is the only plus point

Click to rate     Rating   51

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