Dell PC Diagnostics

 How to get started:

• Select a diagnostic type. Click the “Run Diagnostics” button, read and agree to the Terms and Conditions and launch the application.
• Dell PC Diagnostics will perform a quick check to see if the application is already installed. If it isn’t installed, you will be prompted to download (50MB) and install the program.
• Once launched, the program will search for any hardware conflicts. A full diagnostic typically takes about 15-20 minutes, but may take longer depending upon your system configuration or tests selected.
• After the analysis is complete, you will be shown the results for all tests. Dell PC Diagnostics will attempt to resolve many common issues automatically. If any of the issues can't be resolved automatically, suggestions will be provided to help you resolve them.
• Your diagnostic results are available for 90 days on this site ("View your diagnostic history in the last 90 days above"). To review troubleshooting suggestions from your previous session, choose "Continue troubleshooting where you left off".

Important reminders:

Dell PC Diagnostics can only assess and troubleshoot your system’s hardware. If you are experiencing issues related to malicious software, you may want to consult with your virus protection provider.

New Enhanced Troubleshooting

Dell PC Diagnostics, powered by PC-Doctor, is an automated online troubleshooting and diagnostics tool designed to help you resolve hardware issues. You may use Dell PC Diagnostics to:

• Test and analyze your system hardware.
• Arrange for warranty/service repairs or hardware replacement, as applicable.
• Provide automated fixes for common configuration issues, or provide tips to resolve other issues which could not be repaired automatically.
• Create a detailed report that can be saved for your reference or used by Dell agents to help quickly resolve any issues.

Dell PC Diagnostics, powered by PC-Doctor, is an easy-to-use online application that provides personalized hardware analysis and support. Dell PC Diagnostics may be able to:

• Diagnose and solve some of the hardware-related performance issues you may be experiencing, including slowdowns, freezes and start-up problems.
• Test most of the hardware components and capabilities of your PC. To see a full list of testable systems, review the "Component" diagnostics.
• Automatically locate key system information including your Service Tag Number, PC Model Number, and Express Service Code information.

Customer privacy is of utmost concern to Dell.

Dell will not collect any computer-use information, such as Internet use or personal files, outside of the Dell support tools. Moreover, we will not sell any information we collect in connection with the Dell support tools or otherwise disclose this information for commercial purposes. Dell’s Privacy Policy applies to information collected by Dell support tools.

Supported System Platforms:

• Dimension
• Inspiron
• XPS
• Studio
• Vostro
• Studio XPS
• Alienware purchased after September 2009
• Dell Precision
• Latitude
• OptiPlex

Minimum Supported System Requirements:

• Microsoft Windows XP SP3, Windows Vista or Windows 7®, Windows 8*
• Microsoft Internet Explorer, Google Chrome, or Mozilla Firefox required.
• Microsoft .NET 3.5 SP1
• 1.33-gigahertz (GHz) processor or faster
• Recommended 2GB, with 512 megabytes (MB) of RAM the minimum requirement
• At least 512 megabytes (MB) of available space on the hard disk
• 1024x576 @ 120 DPI
• 768x1366 @ 120 DPI (for the Inspiron Duo)
• Internet access
• Alienware only supports Win7 64-bit