Text Mining and Information Retrieval

Fraunhofer Institute for Intelligent Analysis and Information Systems IAIS

It is estimated that more than 80% of all data in the web and organziations is unstructured. We focus on unstructured text data and try to extract the meaning with statistics and machine learning algorithms. Meaning can result from identified patterns (e.g. 90% of the call center logs is about product x and 80% of is about problem "z"). These insights can be generated by classifying documents and by extracting significant topics.

 further examples for applications are:

  • directing inbound messages to the right employee
  • extracting the right sales numbers from free text
  • finding relevant documents in large storages
  • measurement of brand perception by analyzing web forums
  • identifying competencies by analyzing publications
    and much more

Please contact us for some more information about our technologies we use to develop problem-centered solutions.