Call Center Outsourcing
Global Response provides outsourced call center services and customer contact for the world’s top brands. more >
Branded Customer Care
Deliver a branded customer experience with our outsourced Customer Care and Order-Processing services. more >
Chat, Email, Social Support
As a complete customer contact center, we support your brand with chat, email and social media support, too. more >
NRF 2013 Recap
Global Response is proud to have exhibited once again at Retail’s BIG Show – the NRF Annual Convention & EXPO.more >
The outsourced call center that “speaks your brand.”
Outsourced Customer Contact
Global Response is a leading provider of outsourced customer contact solutions and call center services for multichannel retailers, direct response advertisers, healthcare and insurance providers, government and higher education.
We specialize in top-quality customer care, inbound sales, order-processing, technical support, customer relationship management, chat support and email response.
Top brands turn to Global Response to deliver a superior customer service experience at various customer touchpoints.
Inbound calls, chat, and email are handled with the highest levels of care and professionalism by our well-trained teams of U.S.-based agents.
Outbound services include lead generation, customer satisfaction surveys, market research, prospect qualification and customer retention programs.
Whether it’s dedicated 24x7x365 live support, seasonal programs, after-hours or overflow — our flexible customer contact solutions will fit your operational needs.
The Brand Care Call Center
Global Response is passionate about our clients’ brand — passionate about expressing the personality of their brand, dedicated to communicating the essence of their brand, and committed to delivering a positive, lasting impression of their brand with every customer interaction.
Our clients trust us with their most valuable asset — their customers. This is a critical responsibility that we take very seriously so we recruit and hire only the right people to fit your needs. We train our agents with top trainers, elearning tools, dedicated training facilities, brand immersion and direct input from your customer care team.
Our call center agents are transformed into elite Brand Care Specialists, mastering not just customer service, but customer service for your brand.
If you’re considering outsourced contact centers, be sure to talk with the Brand Care Specialists of Global Response. You’ll discover a higher level of personalized customer service and a unique “Brand Care” approach that delivers superior customer experiences, in the voice of your brand.
A Culture of Customer Service
Global Response has been in business for over 36 years. Our extensive client list includes global brands and premier retailers such as Lord & Taylor, National Geographic, WorldTV, and Crate&Barrel.
Since 1974, our business has been built on the values that our founder, Herman Shooster, embodies — accountability, discipline, integrity, and a sense of family.
At Global Response, our agents, managers, employees, partners and principals, clients and customers are all treated like family.
Elevating the art of customer service to the level of family togetherness is what sets Global Response apart from every other call center. Family togetherness is the foundation of our unique corporate culture and it’s why the world’s top brands continue to be our loyal clients, year after year.
Call 800.537.8000 and discover for yourself the Global Response difference.
