New Support Forum is Open
Today we have completed the migration of the old DeluxeThemes support forum that was based on bbPress to our new support forum based on Xenforo forum software. It was a big task to convert the database but we had some expert help and we managed to do it and keep just about everything.
All users, threads and posts have been moved over and we even managed to keep attachments.
One thing that was impossible to move were user passwords, so if you had an account on the old forum you will need to do a password reset to get a working password on the new forum.
You can request a password reset here.
If you did not have a forum account on the old forum but you are an existing DeluxeThemes customer, please wait for an email welcoming you to the new DeluxeThemes members area. You will get access to the forum as well as product updates. For support questions until then, please contact us.
We hope that this new forum will be much easier for our members to use and we hope it will speed support time responses too.
The migration was only just completed, so we still have some tidying up to do in the new forum. That will take a little time.
Please share your feedback with us about the new forum, we welcome any suggestions.