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The Fixer

Garbage disfigures Queensway’s embankment: Fixer

Does pile of bricks on Sunnyside’s shore signal an underwater secret?: The Fixercomments

Tue Apr 30 2013
“Bike Lane Closed” sign on Sherbourne sends wrong message to cyclists

Mon Apr 29 2013

the fixer: got a gripe with the city? let us know.

Since 2004, reporter Jack Lakey, also known as The Fixer, has fielded thousands of complaints from readers about ailing municipal services across the city. From potholes to parking, and streetcars to street lights, Jack's goal is to get to the bottom of the problem and get it fixed for you. He has a great track record, and now we're pairing him up with SeeClickFix, a powerful tool that allows readers to log their problem here online or via a mobile app and also see problems other folks have reported.

Follow The Fixer on his blog thestar.blogs.com/thefixer and on Twitter @TOStarfixer.

How to write what's wrong with city services

Click on the REPORT tab or "Report an issue" button and fill in the fields with as many details as possible. If you have a photo, upload it. What should you complain about? It can be anything – big or small – in need of repair by your municipal government, a missing stop sign, a pothole, or a broken TTC shelter. When done, your report will be instantly emailed to the city. Then check back often for updates and coverage of municipal issues from The Fixer.

Derelict bikes at Union Station need attention: The Fixer

Thu Apr 25 2013
Readers point out plenty of speed trap fishing holes: The Fixer comments

Wed Apr 24 2013
Warning light for Lake Shore Blvd. streetcar island missing in action: The Fixer comments

Tue Apr 23 2013

Trackside area jammed with loads of illegally dumped trash: The Fixer

Sun Apr 21 2013

Everything from office furniture and mattresses to renovation trash has been dumped between a storage facility and railway tracks south of York Mills Rd.comments
There must be a good job out there for neglected pylons

Fri Apr 19 2013

A pile of traffic markers have languished for months at Lawrence and Allen, along with construction junk and signs.
Exploding transit shelter an ‘isolated incident,’ says city and Astral Media: The Fixer

Thu Apr 18 2013

Glass panels on three sides may have been broken by vandalism or even gunshots, instead of high wind, a city official says.
Sign post in Kipling Ave. median an easy target for careening vehicles: The Fixer

Wed Apr 17 2013

A road sign looks like it's been knocked over many times by drivers who ended up on the median, instead of going around it.
Transit shelter “explodes” during Thursday night wind storm

Mon Apr 15 2013

Glass shattered on three sides of the shelter when high winds lifted the roof and then dropped it on the top edges of the panels.comments

City inches closer to asking parking cops to observe 10-minute grace period on overtime parking: The Fixer

Mon Apr 15 2013

It would be more efficient for city staff and parking enforcement officers, while relieving drivers of the need to cancel tickets.comments
Does 10-minute grace period apply to more than two tickets? Depends on who you ask: The Fixer

Fri Apr 12 2013

We tried to cancel a third ticket and were told we had to go to trial, even though it would have been thrown out at court.
Park path ends without warning at steep drop into Taylor Massey Creek: The Fixer

Thu Apr 11 2013

The trail connected to a bridge in Taylor Creek Park that washed out after flooding last July.
Step carefully on crumbling stairs that run down Davenport Rd. hill: The Fixer

Wed Apr 10 2013

The concrete stairway is especially dangerout at night, when it's hard to see the eroded edges on some steps.
Grace period for overtime parking eating into ticket revenue: The Fixer

Tue Apr 09 2013

Nearly 140,000 more parking tickets were cancelled than in 2011, because a lot more drivers know about the 10-minute grace period. comments
New business improvement area aims to add value to financial district: The Fixer

Sun Apr 07 2013

The Financial District BIA's first project in 2013 is to make Bay St. cleaner and more attractive. comments
One outhouse is too many at Marian Engel Park: The Fixer

Fri Apr 05 2013

A portable toilet used by workers on a job that was done weeks ago is still on park property, where it bugs area residents.
Sunken utility covers are jarring to drivers, but not what they seem: The Fixer

Thu Apr 04 2013

A sunken cover is just as bad as a pothole, but the problem is actually created by pavement rising up around them
Pylon warns pedestrians away from metal rod, until its exodus begins: The Fixer

Wed Apr 03 2013

An orange cone is the city's temporary solution for almost everything, but they never stay in place for long.
Traffic grinds to a halt at Charles Sauriol Conservation Area: The Fixer

Tue Apr 02 2013

A gate across a road that leads to a parking lot forced drivers to park illegally at the entrance, or go somewhere else.
Police speed traps rake in the dough when limits are too low: The Fixer

Mon Apr 01 2013

Speed limits in many spots are set 10 to 15 kph lower than the natural flow of traffic, creating ideal conditions for radar traps. comments
Readers think police use speed traps to fatten up ticket revenues: The Fixer

Fri Mar 29 2013

We want to know where police are setting up fishing holes, so we can identify them on a map that helps drivers avoid them.comments
Fire route signs compete with legal parking spaces: The Fixer

Thu Mar 28 2013

A zealous parking enforcement officer could have relied on the signs to issue $300 tickets for blocking a fire route.
Potholes at entrance to Agincourt GO station like ‘craters on the moon’: The Fixer

Wed Mar 27 2013

A recently built entrance to the parking area was rutted and filled with deep holes until GO suddenly decided to fix it.
Most Toronto speeding tickets are a tax by another name: The Fixer

Tue Mar 26 2013

Police go fishing for speeders at the bottom of hills, where even slowpokes are likely driving 15 k/ph over the limit
Weston Rd. coated by a sticky brown soup in wet weather: The Fixer

Sun Mar 24 2013

Dump trucks going in and out of a construction job are tracking a lot of mud onto the road and into a residential area.comments
Lessons from TCHC week: Management and residents both need to do more

Fri Mar 22 2013

Many problems are rooted in management neglect that breeds a sense of apathy among tenants. comments
TCHC Week: Sloppy trash disposal may spread bedbug problem

Fri Mar 22 2013

St. James Town garbage enclosures are not secured, allowing scavengers access to discarded furniture that may be ridden with bedbugs. comments
TCHC Week: Are exposed wires affecting cable TV at 4301 Kingston Rd?: The Fixer

Wed Mar 20 2013

Five of eight metal cabinets on the building’s exterior have a thick tangle of wires hanging out of them, which appear to be for cable TV.
TCHC Week: Broken gate languished on ground for 18 months: The Fixer

Tue Mar 19 2013

Building staff could not help but notice the displaced gate, but nothing was done about it until a tenant sent TCHC a copy of a note to us.

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