The Weather Channel

Back to the The Weather Channel homepage

Knowledge Base

← Feedback and Helpdesk

  1. weather.com – Interactive Map →

    1. Interactive Map: The new map is not loading properly for me. Is there anything I can do?
    2. Interactive Map: Can I choose favorite layers?
    3. Interactive Map: Can the interactive map recognize my Saved Locations and Recent Searches?
    4. Interactive Map: How can I change my map location?
    5. Interactive Map: How can I view Weather in Motion?

  2. Mobile - iPhone →

    1. iPhone: Do I need an iWitness account to upload photos and videos to The Weather Channel?
    2. iPhone: How do I change locations in the app?
    3. iPhone: How do I change to Fahrenheit and Celsius?
    4. iPhone: How do I customize my background in the app?
    5. iPhone: How do I delete a city I did not save?

  3. Tablet →

    1. iPad: How do I get back to the full screen background?
    2. iPad: How do I log into or out of Facebook and Twitter?
    3. iPad: How do I manage my Favorite locations?
    4. iPad: How do I search for a location?
    5. iPad: How do I set Push Alerts for severe weather?

  4. TWC Social: Weather Tweets →

    1. TWC Social: How can I get rid of TWC Social (Twitter/Weather Tweets) on my weather page?
    2. TWC Social: I see offensive Tweets in TWC Social. What can I do about it?
    3. TWC Social: Why do you show TWC Social/Weather Tweets/Twitter on The Weather Channel?
    4. TWC Social: Why don’t I see my Tweets come through on TWC Social on weather.com/mobile app?

  5. TWC Social - My Friends' Weather →

    1. What do you do with my Facebook information when I sign up for My Friends' Weather?
    2. How can I manage who shows up in My Friends' Weather?
    3. What if I no longer want My Friends' Weather?
    4. How can I turn off Facebook notifications?
    5. You have the wrong town for my friend in My Friends' Weather. How can I fix that?

  6. Desktop App for Windows →

    1. How do I stop the clicking sound in the The Weather Channel App?
    2. How do I have the App only start minimized?
    3. Can I add my own locations?
    4. How do I make sure the app launches on my "Favorite" or "Home" location?
    5. Can I view hourly forecasts?

  7. weather.com - Local Forecast / Maps / Video →

    1. Can I get a copy of video that I saw on The Weather Channel?
    2. How do I bookmark a page?
    3. weather.com: Can I still switch my temperature from Fahrenheit to Celsius (and vice versa)?
    4. weather.com: Can you add my town or city to the Radar map on the local forecast?
    5. weather.com: Can you help me find the city I'm looking for?

  8. weather.com - Lifestyles →

    1. Lifestyles: Do you have driving forecasts available?
    2. Lifestyles: How do I add a golf property or update an existing one on your site?
    3. Lifestyles: How do I add or update a recreation area to your Outdoors Guide?
    4. Lifestyles: How do you determine watering needs?
    5. Lifestyles: How do you formulate the Golf Comfort Index?

  9. iWitness Weather →

    1. iWitness Weather: Can I edit or delete things I've uploaded to iWitness Weather?
    2. iWitness Weather: How can I change my password?
    3. iWitness Weather: How do I submit photos and video to the site?
    4. iWitness Weather: I forgot my login or password. Can you help?
    5. iWitness Weather: I see inappropriate content on the site. How can I let you know?

  10. weather.com - Gold →

    1. GOLD: Can I have both weather.com Gold and Desktop Weather Max?
    2. GOLD: Can I view the weather.com Gold EULA?
    3. GOLD: Do I need cookies enabled to use weather.com Gold?
    4. GOLD: How can I cancel my free trial?
    5. GOLD: How can I subscribe to weather.com Gold?

  11. TV - Local on the 8s / Local Forecast →

    1. As a DirecTV subscriber, am I able to get my local forecast and conditions on The Weather Channel?
    2. Can I request archived weather data? Do you have archived weather data?
    3. Can you tell me the names of the songs that I hear on Weatherscan:?
    4. Can you tell me the names of the songs that I hear on Weatherscan?
    5. Do Local on the 8s appear in HD (high definition)?

  12. TV - Programming / On-camera Personalities →

    1. TV: Can I get a copy of video that I saw on The Weather Channel?
    2. TV: Can I get an autographed photo of my favorite meteorologist?
    3. TV: Can you add my city or town to your television map?
    4. TV: Did my favorite meteorologist leave The Weather Channel?
    5. TV: How do I become a meteorologist?

  13. TV – Verizon FIOS Widget →

    1. Verizon FIOS: How do I add airport locations?
    2. Verizon FIOS: How do I add favorite cities?
    3. Verizon FIOS: How do I change my default city?
    4. Verizon FIOS: How do I delete a favorite city?
    5. Verizon FIOS: How many favorite cities can I have?

  14. Free Desktop Products →

    1. After starting my computer, I receive a message that, "Desktop has encountered a problem and needs to close." How can I fix this?
    2. Can Desktop affect how my computer performs?
    3. Can I run the FREE and PAID versions of Desktop at the same time?
    4. Can I Uninstall Weather Services?
    5. Desktop 6x: Can I change the Desktop 6.x location to cities outside the U.S.?

  15. Desktop Max →

    1. Desktop Max: How will Max charge appear on my credit card bill and when?
    2. Desktop Max: Why do I see ads? I shouldn't see ads in Max.
    3. Desktop Max: Can I buy a subscription of Max for a friend of mine?
    4. Desktop Max: Can I save international locations in Max?
    5. Desktop Max: Don't charge my credit card or bill me. I want to cancel Max before my free trial period ends, what should I do?

  16. Alerts / Notify! →

    1. Alerts: Already subscribed to Alerts via your mobile device? Having trouble finding your account on-line?
    2. Alerts: Can I view information on past alerts that have already been sent to me?
    3. Alerts: How can I change what type of severe alerts I get by email and sms?
    4. Alerts: How do I receive more Weather Alerts or modify the ones I already have?
    5. Alerts: How do I set the time for my alert to arrive?

  17. Mobile - Android / BlackBerry →

    1. Android: Do I have to pay anything to collect mPoints or to join the mPoints reward network?
    2. Android: Do mPoints expire?
    3. Android: How are mPoints prices determined in the rewards area?
    4. Android: How can I ensure that the my mPoints won't expire?
    5. Android: Video Section

  18. Mobile - Web →

    1. Mobile Web: Am I charged to use The Weather Channel Wireless mobile web site?
    2. Mobile Web: Can I access The Weather Channel mobile web from anywhere?
    3. Mobile Web: Do you offer a Spanish version of Mobile Web?
    4. Mobile Web: How do I access The Weather Channel mobile web
    5. Mobile Web: How do I add a city or location to FAVORITES?

  19. The Weather Channel Company →

    1. Can I request a media interview from The Weather Channel?
    2. Can I request for speaker from The Weather Channel?
    3. Can I take a tour of The Weather Channel?
    4. How do I submit a story idea or pitch for coverage to The Weather Channel?
    5. What is The Weather Channel's mailing address?

  20. Other →

    1. Can I have more than one credit card / billing address on file at one time?
    2. Do I need cookies enabled to register?
    3. Do I need JavaScript enabled to use weather.com?
    4. Do I need to register?
    5. How can I add my own idea to what's already here?

  21. The Weather Channel App for Windows 8 →

    1. Desktop for Win 8: Coming Soon

  22. All articles →

    1. Can I have more than one credit card / billing address on file at one time?
    2. After starting my computer, I receive a message that, "Desktop has encountered a problem and needs to close." How can I fix this?
    3. Alerts: Already subscribed to Alerts via your mobile device? Having trouble finding your account on-line?
    4. Alerts: Can I view information on past alerts that have already been sent to me?
    5. Alerts: How can I change what type of severe alerts I get by email and sms?

Feedback and Knowledge Base

(thinking…)

© 1995–2009, The Weather Channel, LLC