Britannia sold my elderly mother a complex investment instead of the fixed-rate savings she wanted - now she's been left with ZERO interest

Trusting customer: Mrs Willard was told by her daughter to open a fixed-rate savings account - but ended up with a complex investment

When an elderly pensioner visited her local building society for a five-year fixed savings account, she didn’t count on being put into an investment bond that failed dismally. This is Money's Lee Boyce investigates how a saver who wanted safe and steady ended up with a complicated investment instead.

Are investment-linked annuities the future? Firm warns not to lock into fixed income that is eaten by inflation

Important decision: Retirees are being urged not to lock themselves into a fixed income that would be eroded by inflation.

Annuities which pay a level income for the rest of a retiree's life typically have a more head-turning starting income, but it puts pensioners' long-term financial stability at risk as inflation devalues the income.

Some councils losing THREE times as much as others in fees to firms that manage UK's £180bn public sector pension funds

Pensions raid: Already facing cuts to their pensions, public sector workers may also be paying over the odds in some parts of the UK to the fund managers employed to grow their investments.

Investor Data Services found huge disparities in the amount councils are paying investment managers to run their staff pension funds.

London shares swing back to 13-year highs as volatile global markets react to latest noises from central banks

Steady rise: the FTSE 100 is 1,000 points up since early December.

Banks led Britain's Footsie higher after European and Japanese central bankers renewed their commitment to monetary stimulus programmes. The FTSE 100 soared 1.62 per cent, or 107.67 points higher to close at 6,762.01 as positive economic data from the U.S. helped keep the rally maintain momentum in the afternoon session.

'Out of control' payday lenders are giving loans to the mentally ill and children, says debt charity

customers were being

Citizens Advice criticism at a time when Britain's biggest payday lenders are under threat of being put out of action if they fail to prove to the Office of Fair Trading that their practices are up to scratch.

Online shoppers spending twice what they did 10 years ago as report warns a fifth of UK shops could go in 'High Street Armageddon'

High street desert: Online shoppers are spending double the amount they did ten years ago, according to research by Broadbandchoice.co.uk

The average monthly spend on internet shopping has gone up from up from £56 to £113 per month, a survey by comparison website broadbandchoices.co.uk showed.

Nine in ten staff auto-enrolled in pensions opt to stay in as experts urge them to snap up generous employer contributions

Generous: The country's most valuable firms are offering decent contributions into employees' pension pots.

A Towers Watson survey of FTSE 100 companies showed that they are prepared to make contributions worth 10 per cent of workers' salaries into their retirement pots.

At least one bill is falling: Home insurance premiums tumbled in all 121 postal regions in the last three years

House insurance: Costs are falling - but not because of fewer claims, but increase competition

The cost of home insurance cover has continued to fall annually due to increased completion among providers, according to Moneysupermarket.

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FTSE CLOSE: Footsie is back with a vengeance as £27bn of value added thanks to booming US confidence

The FTSE 100 has managed to hang on to recent gains despite volatility on Asian stock markets.

The FTSE 100 Index surged 1.6 per cent or 107.7 points to 6762, resuming its upward trajectory after last week's setback, which was triggered by hints the US Federal Reserve could scale back its vast money-printing drive. In New York, the Dow Jones Industrial Average raced ahead by 1.2 per cent in early trading after figures revealed consumer confidence last month hit its highest level since February 2008. It was also boosted by encouraging data on the US housing market.

State-backed RBS 'grooming incoming finance director Nathan Bostock' to take over boss seat from Hester

Successor speculation: the board of RBS has already drawn up a list of potential successors to CEO Stephen Hester although his departure from the bank is not seen as occurring imminently.

Reports over the weekend suggested the bank, in which the taxpayer has an 82 per cent stake, is holding discussions about finding a successor to current chief executive Stephen Hester, although sources said he was not likely to leave imminently.

'Doesn't it make you sick?': MP's fury as ex-boss of HMRC lands job with firm accused of helping Starbucks avoid tax

Authority: The former top tax official in the country, Dave Hartnett, has accepted a job with major accountancy firm Deloitte

Deloitte's hiring of Dave Hartnett, who oversaw 'sweetheart deals' with multinationals, was condemned by Commons spending watchdog chairman Margaret Hodge.

Apple investigated by the European Commission over iPhone sales tactics

Competition probe: Apple is being quizzed by Brussels over its iPhone sales tactics

The Commission is thought to be examining sales contracts under which Apple allegedly demanded that no rival be offered a better deal.

Confidence in UK service sector at highest level in 13 years as consumer spending surges to highest level since 2007

Spending spree: consumer spending soared to its highest level since 2007 in April the CBI found.

The CBI's quarterly services sector survey showed output from the sector, which accounts for nearly 80 per cent of wider economic output, improved by 10 per cent.

Crisis-hit Co-op hires new £1m a year banking boss

Changes: Regulators want the Co-op to appoint more seasoned bankers into the ranks of top management

Niall Booker, a former senior HSBC manager, will take over early next month as boss of the Co-op bank and as deputy chief executive of the whole group, including its food and funeral businesses.

RUTH SUNDERLAND: The questions that need answering after the Co-op banking disaster

Ruth Sunderland

The Co-op Bank, that boasted of becoming a Big Five challenger on the High Street, is on its knees having been forced to own up to an indeterminate black hole in its capital.

I'm 55 and want to take a gap year. Am I too old and should I worry about my finances?

Wanderlust: If you fancy heading out on the road in middle-age, like the characters in movie Wild Hogs, what do you need to consider?

My children have left home and I have always dreamed of taking some time off the treadmill. Am I too old for a gap year? What do I need consider about my finances? We ask our experts how those considering heading out on the road in later life can plan ahead.

Young people frozen out of jobs market are setting up their own businesses as 'entrepreneurial mood' grows

A young worker getting trained

The Prince's Trust said it found nearly a third of youngsters believed they would be self-employed in the future, while a quarter said they expected to be their own boss within the next five years.

'I would invest if shares fell, but to commit money now would be sitting on a volcano': As the market stumbles, is it worth the risk?

Cautious: Michael Effemey, a self-taught investor, would only buy if shares fell

Private investors are being warned that while the stock market may continue to rise, it will remain highly volatile – as last week’s reverses confirmed. Michael Effemey, pictured, a self-taught investor, is cautious.

Beware! Ultra low interest rates 'may have to go up far sooner than you think'

BOE

PwC's economic adviser Andrew Sentance says that as economic growth slowly shuffles upwards and inflation remains above the target, we could soon see higher interest rates set by the Bank of England (pictured). He says there are growing concerns that low interest rates worldwide, while helping borrowers, are fuelling a stock market bubble.

40 ways to save money: How your small business can become a success for less

Cut your spending: 40 tips for small businesses to make more money by trimming back their costs

Business super-scrimpers - this is your time. If you play it right, you can cut your costs dramatically. Andy Yates 40 tips and golden rules to making your small business a success

Beat overdraft charge outrage. The best bank accounts for those who stray into the red

Overdraft outrage: Are you running up too many charges? We pick the best bank accounts for going into the red.

What is straying into the red costing you? As a third of Britons rely on their overdrafts at some point during the month, could switching save you money from high interest and arrangement fees?

'I've not had any problems letting': Two-thirds of investors are making buy-to-let their pension

Where to find the best landlord mortgages

Poor interest rates on savings, a generation forced to rent rather than buy, and disappointment with the performance of pension funds are persuading more people to turn to buy-to-let as a key provider of income. A major survey by The Mail on Sunday among prospective and existing buy-to-let investors indicates most are using, or planning to use, bricks and mortar to generate income rather than capital growth. Buy-to-let is providing Kevin Walter, pictured, with the income he needs to enjoy retirement.

We do like to be beside the seaside! How coastal homes now cost £35,000 more than those inland

Picturesque: Homes by the sea have become much more expensive than those inland

The average cost of a property in the priciest coastal area is now £570,378 – more than triple the average of £162,000 for homes inland.

House prices rose 0.4% in May as supply and demand imbalance sees London prices up 0.9%

Hometrack's higher/lower prices

The gap between supply and demand in the capital was at its largest since spring 2009 - while demand has grown 15 per cent in six months, supply has dwindled by 0.6 per cent.

I'm fighting cancer but at least money isn't a worry thanks to my critical illness insurance

Road to recovery: Jamie Brewster with his wife Sandra, Daniel and Sophie

A routine visit to the doctor marked the start of six traumatic months for Jamie and Sandra Brewster, pictured. But their protection policy brought them financial comfort at a time of great distress. Fortunately, Sandra and Jamie, from Penarth, near Cardiff, had critical illness insurance, which pays a tax-free lump sum if you are diagnosed with a life-threatening condition.

Household income at its lowest for three years: Hard-pressed family left with £155 a week after bills and taxes

The average home has a total income of £699 a week but is left with just £155 after paying bills and taxes

The average home has a total income of £699 a week but is left with just £155 after paying bills and taxes, according to new research.

How the cost of a half-term day out has rocketed: Theme park prices rise by as much a 57%

Theme parks have increased prices

Some popular theme parks have put up prices by as much as 57 per cent since the start of the cost-of-living squeeze, according to a study

'We managed to keep our 2.5% Nationwide SVR and borrow more to move': Mortgage rates are falling, are you missing out?

Space to grow: Amanda and Graeme Fearon with James and Josie

Graeme and Amanda Fearon were allowed to keep their old cheap mortgage they were worried about losing when they moved home. Analysts predict more cheap deals will become available this year - but broker London & Country says it is a ‘dangerous game to hold off’ looking for a new deal.

TONY HETHERINGTON: I'm 74 and my savings have gone up in smoke

Tony Hetherington

I read of your success in getting a refund for a reader from carbon credit investment company MH Carbon Limited. I also invested with it and I have lost a considerable sum which I can ill afford.

'We're saving for our daughter's wedding and helping those with less money': The payday lending plague has a safe antidote ... credit unions

Proud: Maureen and Alexander Buchan

Government backing is turning hundreds of co-operatives into an alternative to costly lenders.
Alexander and Maureen Buchan, pictured, started saving to pay for a wedding.

Guy Opperman MP: Regional banks are a force for good, and constituents 'suffer at the hands of the big six'

Guy Opperman: 'I have met with numerous individuals from the finance world who all agree that the barriers to entry need to be freed up'

Imagine a local bank in your local town, run by local people with some of the profits going back into the local community; I want to see created a multitude of small local banks.

MIDAS: Profits boom as bank taps former Soviet state Georgia's growth

New era: Investment is up in proudly independent Georgia

More than 20 years have passed since Georgia gained independence, but the country is still relatively unknown in the West. However, its largest bank is listed in London and is a member of the FTSE 250. Bank of Georgia is fast-growing and well run, and the shares, at 1770p, are worth looking at.

Is it time for investors to cut back on red hot Australia? After four years the downturn finally hits Down Under

Australia

For years after the banking crisis Australia was the success of the world economy, but the wheels look as if they may be about to fall off just as other countries start to recover.

MIDAS UPDATE: Engineering design group Aveva soars by 47% in the 18 months since our tip

Upbeat: Chief executive Richard Longdon is confident about the future and brokers agree

Cambridge-based engineering group Aveva has turned in an impressive performance since Midas tipped the stock in November 2011.

'Reform now!' European Commission is expected to slam France for failing to cut debt or usher in austerity measures

Francois

France, with its 10 per cent unemployment, could join Slovenia and Spain in receiving harsh criticism for their failure to tackle their shrinking and struggling economies. Jacques Attali, an influential political thinker, is warning in a new book that failure to bring in reforms rapidly will result in a ‘long winter’ of turmoil and revolution.

Trio of billionaires may have to raise ENRC offer

Scandal-it: Miner ENRC

The oligarchs, in partnership with the Kazakh finance ministry and the country’s sovereign wealth fund, have to lodge a firm offer by next Monday under takeover rules.

British wallpaper company attracts 'middle class North Africans' with new Cairo store

Graham & Brown

The Blackburn-based firm Graham & Brown was founded in 1946 and exports to 75 countries, last year opening in Libya.

'We turned our past-time into winning Wool Overs brand: ' Couple's knitwear hobby turns into a £30m exporter

Good fit: Wool Overs wants investors to fund foreign growth

Wool Overs has appointed Clearwater Corporate Finance to find private equity investors to boost its growth overseas. Any deal would value the firm, founded by husband-and-wife team Mark and Clare Shenton, at more than £30million. They started the firm in 1989 as a weekend pastime, selling at equestrian and county shows

Cut the cost of letting your customers pay by card: Cardswitcher boasts it can slash small firms' bills by 40%

Card costs: It is not unusual for small firms to pay more than two per cent on credit card transactions and 18p per debit card transaction

Last year there were more than ten billion credit and debit card transactions on UK cards, with a total value of £502billion.

A boost for women in business: Female entrepreneurs win 40 per cent of start-up cash

Relaunch: Film boss Tonisha Tagoe

Budding female entrepreneurs have received more than 40 per cent of the money given to 4,000 new companies under the Government's Start-Up Loans scheme.

More than £50m raised by small businesses auctioning unpaid invoices through online platform MarketInvoice in just over two years

Lift: Eamon McVeigh helped cash flow

MarketInvoice allows firms hindered by late payment and subsequent cash flow problems to sell on invoices to investors, who include hedge funds and wealthy individuals.

From reject to riches: How the Tangle Teezer defied the Dragons and sold millions round the world

Reject to riches: Shaun Pulfrey bounced back from the Dragons' Den to make his business idea the Tangle Teezer a £15m winner

Shaun Pulfrey, Tangle Teezer's founder, tells of how he overcame the Dragons' Den rejection and his 'hair-brained' idea actually became a £15 million business. His product which combines a comb and a hairbrush now sells across 60 different countries.

How to be a big hitter on Twitter: Learn to use social media and grow your business

Must-do: Social media can be the key to big business

There are plenty who promise to make you a big hit on the social scene, but you don’t need to fork out a fortune. All you need is a bit of common sense and enthusiasm to score success.

How BrewDog turned beer for punks and a flair for stunts into an £11m winner

beer

BrewDog's James Watt and Martin Dicki have delivered a masterclass in the art of getting noticed, from brewing under the sea to distinctive bottles. In just five years that helped build an £11m business.

Does using a third of your available credit boost your rating? Myths and secrets about improving your credit score

Common myths: Using your credit card doesn't automatically mean you get a good rating; it's important to stay below 30 per cent of your available credit.

Showing you are a responsible and stable borrower will make it more likely you will get the best interest rates on loans and credit cards, as well as minimising the chances you will be rejected outright for credit. Aqua, which provides credit card products for those with low credit scores, has identified a number of myths which became apparent following a survey of UK adults.

Sneaky fees when using cards abroad will cost British holidaymakers millions this year

Limit your spending: Using credit cards for purchases and debit cards for withdrawals can limit the extra charges you will incur.

A quarter of adults leaving British shores this summer told a uSwitch.com survey that they will be using their credit card for purchases, with the same amount saying they will use their debit card.

£82K to treat a broken leg? Millions of tourists risk bank-breaking medical bills as a third say they can't afford travel insurance

Happy holidays: Half of parents say their children don't have EHIC protection for holidays.

Almost half of parents admit that their children do not have European Health Insurance Cards (EHIC), while many do not know what it covers, new research has found.

Get saving now: This is Money's five favourite best buy cash Isas for 2013

number 5

A new tax year means a fresh Isa allowance to save. We pick our five favourite cash Isas for savers, don't miss this essential Isa reading that is kept up-to-date throughout the year.

Top 20 most reliable investment trusts: Best performers over the last decade

Top of the league: AIC analysed investment trusts to find the 20 most reliable and strongly-performing contenders of the last decade

The Association of Investment Companies has analysed all investment trusts to find the 20 strongest and most consistent performers of the last decade. We reveal the full list.

When will UK interest rates rise? Inflation eases but rate expectations inch a little closer on improved economy

Bank of England in London

The bank rate is at a rock bottom 0.5%, and one day it must rise. The big question is when? We explain the factors that will decide when interest rates rise and how quickly, including the latest forecasts from markets and economists.

Rates fall for first-time buyers and the best five-year fix for big deposits is below 2.5%. What next for mortgage rates and should you fix?

Houses and calculator

A five-year fix can be had at 2.49%, and borrowers with smaller deposits are also seeing cuts. So is now the time to lock in?

House hunters hit a three-year high while mortgage rates fall. What next for house prices?

Houses and bar charts

Property sales are finally on the up, while better mortgage deals are landing regularly. So what now for house prices?

Ten tips for buy-to-let: the essential advice for property investors

Hand holding model house to let

For many buy-to-let looks an attractive income investment in a time of low rates and stock market volatility. Read our top ten buy-to-let tips

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