Help

The DND/CF Website has been designed to provide you with different ways to find information.

For example, you can find DND/CF programs and services by using one of the following organizational concepts:

If you are having trouble accessing certain portions of the DND/CF website, it may be because you are lacking necessary software programs. Information on these programs, as well as links to download them, can be found in the accessibility section.


How do I make the text on your Web site bigger?

You can increase the text size on our Web pages by changing the settings in your Web browser. Just follow the instructions below, based on the browser you are using:

Internet Explorer (versions 5.5 and above)

  1. Select View in the menu bar.
  2. Select Text Size.
  3. Select a text size.

Internet Explorer (older versions)

  1. Select View in the menu bar.
  2. Select Increase Font.
  3. Notice that the text size has increased.
  4. To increase the type further, continue selecting Increase Font.

Mozilla Firefox

  1. Select View in the menu bar.
  2. Select Text Size.
  3. Select Increase, Decrease, or Normal.

Netscape (version 7 and above) / Mozilla

  1. Select View in the menu bar.
  2. Select Text Zoom.
  3. Select a text size.

Netscape (older versions)

  1. Select View in the menu bar.
  2. Select Increase Font.
  3. Notice that the text size has increased.
  4. To increase the type further, continue selecting Increase Font.

Why is the text on your Web site so small?

The Department of National Defence uses a style sheet that does not prescribe the exact text size. This means that you should be able to increase or decrease the font size to suit your needs. The default text size for Internet browsers is medium. If the font appears small, it means that your text/font setting is not at the browser default setting. To change the font size, read how to make the text size bigger.

Why does the Department of National Defence use proportional font sizing?

The Department of National Defence uses proportional font sizing to ensure that all Canadians will be able to access the information according to their needs. The World Wide Web Consortium (W3C), which creates the Internet coding standards for the Internet, recommends the use of proportional font sizing as the best way of achieving universal accessibility. The W3C promotes proportional font sizing as a way to put text size control back in the hands of the Web site visitor.

For more information on the W3C, visit http://www.w3.org

If you have also changed the settings in your operating system and find that this does not magnify the text enough to be useful, then it could be worth investigating screen magnification software. Please visit http://w3c.org/WAI/References/Browsing.

  1. Portable Document Format
  2. Word Processing Software
  3. Presentation Software
  4. Spreadsheet Software
  5. Media Players (to access audio, video and Flash files)
  6. Web Browsers

Accessibility Notice

While every reasonable effort has been made to ensure the accessibility of this site, some content or services found here might be inaccessible to some visitors. In those circumstances, the contact information for someone who can assist you has been provided.

Content

Most content is available in HTML format (like this page). Many documents are also available in their original format.

Portable Document

PDF (Portable Document Format)
To read the Portable Document Format (PDF) version you can use one of the following PDF readers.

Software that can be used:

Having difficulty with a PDF? In the event that you have trouble accessing an on-line fillable PDF or a very large PDF file found on this website, you can simply save a copy to your computer's hard drive or network. Position the cursor on the PDF link, using the right mouse button, choose"Save Target As...". Once the PDF is saved, you should then be able to access it. You must have "Adobe Acrobat" in order to write to and save the file.

Word Processing Software

  • RTF (Rich Text Format)
    Some files are available in Rich Text formats (RTF), RTF is a file extension for word processing documents.
  • DOC (Microsoft Word Document)
    Some files are available in Microsoft Word Document (DOC), DOC is a file extension for word processing documents.
  • WPD (Wordperfect Document)
    Some files are available in Wordperfect Docment (WPD), WPD is a file extension for word processing documents.

Software that can be used:

Presentation Software

PPT (Microsoft PowerPoint Presentation)
Presentations are available in Microsoft PowerPoint Presentation PPT is a file extension for presentation documents.

Software that can be used:

Spreadsheet Software

XLS (Microsoft Excel)
To read a spreadsheet in Microsoft Excel format, XLS is a fle extension for spreadsheet docments.

Software that can be used:

Media Players(to access audio, video and Flashfiles)

If you have problems accessing the multimedia applications, you may want to download and install a free copy of one of the following software:

Web Browsers

A Web browser is the software program you use to access the World Wide Web. Browsers come with a variety of helpful features. For the most up-to-date information about your browser and a complete tutorial, check your browser's Help menu or go to the Web site of the company that made it.

How to Adjust the Text Size in Your Browser

This site is designed to be viewable at any resolution. All text can be made larger or smaller to suit your needs. This may cause some wrapping of lines at higher magnifications. Most graphical browsers allow you some control over the font size and colour combinations that are displayed. To increase the text size on our Web pages, you can change the settings in your Web browser. Just follow the instructions below, based on the browser you are using or see your browser's help for details. Please note that the resolution you have your screen set to could affect the outcome of increasing your text size.

Internet Explorer:
  • Select "View" in the menu bar
  • Select "Text Size" and increase the current setting
  • Notice that the text size has increased
    To increase the type further, continue selecting the "Text Size" and increasing the latest setting
Firefox:
  • Select "View" in the menu bar
  • Select "Text Size"
  • Select "Increase"
  • To increase the type further, continue selecting "Increase"
Safari:
  • Select "View" in the menu bar
  • Select "Make Text Bigger"
  • To increase the type further, continue selecting "Make Text Bigger"

Zip is a common format and there are many different public domain utilities that will decompress this format, many of which are totally free. WindowsXP, has Zip decompression built-into the Windows Explorer program. If you want to use the Zip decompression built into WindowsXP, follow the procedure below.

  1. Download the file using the link provided. Remember where you saved it.
  2. Open up Windows Explorer. This is done by choosing the "My Computer" menu item in the START menu.
  3. Navigate to the drive and directory where you saved the downloaded file. The file will have a three letter extension 'zip' at the end of the name, if you have enabled display of file extensions in your Windows Explorer.
  4. Select the file you saved and choose the 'Enter' key on the keybaord to open the Zip file archive and display all the files inside of the archive.
  5. Select all the files inside the Zip archive by selecting the first file, and then on your keyboard type CTRL+A. This action should highlight (select) the entire list of files in the archive.
  6. Type CTRL+C to copy the list to the Window's clipboard. Navigate to a directory or area on your hard drive that is not inside the zip file and then again type CTRL+V to paste a copy of the files into this new location.
  7. If your computer's operating system does not have Zip decompression built-in because it is not WindowsXP or later, then you might consider getting either a free or a low-cost unzip program from the list below.

Note: This is not an endorsement by the Government of Canada of any one piece of software or vendor and the client is encouraged to identify and use the software of his/her choice.

Alternative Products available
Product Name URL
7-Zip www.7-zip.org
CoffeeCup Free Zip Wizard www.coffeecup.com/zip-wizard
PKZIP www.pkware.com/home_and_small_office/downloads
WINZIP www.winzip.com
JustZIPIt www.free-backup-software.net

The Department of National Defence Web site is aimed at delivering information and services to users that are relevant and applicable to its mandate and that of the Government of Canada (GoC). To this end, the following criteria will be used by the Department of National Defence to determine the suitability of links to and from its Web sites.

Note: This criteria applies to all of the Department of National Defence's Web sites.

General parameters governing linking

  • The Department of National Defence reserves the right to refuse to post a link, to refuse to renew a link, or to terminate an existing link without prior notice due to non-compliance with the criteria mentioned below or for any other appropriate reason which may include, but is not restricted to site navigation or content problems or frequent client complaints.
  • The Department of National Defence does not sell advertising or the benefits associated with links or banners.
  • Links may not work as we do not control the availability of linked pages.
  • The Department of National Defence does not display third party logos, images or icons on its Web site unless a Collaborative Arrangement exists.

Hyperlinks from the Department of National Defence Web site

If you would like to request that the Department of National Defence provide a link to your site from our Web site, please review the criteria that follows before submitting your request. Decisions to post links on this site will be subject to this criteria.

  • The content of the site reflects the aims and objectives of the Department of National Defence and are consistent with its mandate. In some cases, the Department of National Defence may consider linking to organizations who are related to the overall GoC mandate, as opposed to the individual mandate of the Department of National Defence.
  • The creation of a link does not provide unfair competitive advantage through on-line endorsements of third party interests. Links are provided for convenience purposes only and are not an endorsement or rating of the content of the sites to which they are made.
    Please note that links created within the context of a Collaborative Arrangement are not considered an endorsement or providing an unfair competitive advantage.
  • The site is not considered inappropriate due to its content or its affiliations.
  • The content of the site complies with the laws of Canada, which includes such items as copyright, privacy, etc.
  • The content of the site is kept current and accurate.
  • The site must allow users to navigate back to the present site; they cannot block the user's return to this site by using embedded code or other techniques within the linked page that prevent the use of the browser "back" button.
  • The site provides contact information that includes, as a minimum, two of the following:
    • E-mail
    • Postal mail
    • Phone number
    • TTY/TTD

In addition, please note that:

  • Preference may be given to sites that make their information available in both official languages.
  • Preference may be given to sites that meet the accessibility requirements outlined in Common Look and Feel Standards 1.1, 1.2, 1.3 and 1.4.
  • Preference may be given to sites that provide uninterrupted, free access to users.
  • Should you change your website URL without notifying us, we reserve the right to delete the link immediately.

Requests for hosting links to third party sites should be directed to the Webmaster.

How to hyperlink to the Department of National Defence Web site

Generally, GoC institutions encourage third parties to link to the GoC. Sites wishing to link to the Department of National Defence's Web site, therefore, do not need to request permission to do so. We do, however, ask that you follow these linking practices.

  • Use only text links for linking to the Department of National Defence's Web site.
  • Do not link and/or use the official symbols of the GoC and Federal Identity Program (FIP) signatures as navigational aids.
  • The official symbols of the GoC and the FIP signatures appear on non-government sites only when they are used to identify a government contribution or participation in a Collaborative Arrangement.
  • The creation of a link does not confuse the user as to the source of the information through such practices as framing.
  • The links provided respect the Copyright Notice that governs materials published on the Department of National Defence's Web sites.