Ed Fontana knows the cost of not being agile: because various industries counted on the large numbers of baby boomers, and did not take into account the trough created in their wake, the American economy is faltering. These industries failed to respond to changing demographic circumstances.
Using concepts successfully applied in manufacturing and applying them to the mobile industry, Fontana shows that by being minutely concerned about the steps (and the associated length of time) taken in a process, whether it be a store purchase transaction or a change of die on an assembly line, adjustments can be made, and steps eliminated or moved outside the interval of interest to shorten the moment between when customers know what they want, and when they get it.
Ed Fontana earned engineering degrees from the University of Tennessee and Stanford University. He is a product developer, systems engineer and a prolific inventor. He joined the Power Labs at AT&T Bell Laboratories in 1985, one year after divestiture. Ed and his teams designed and delivered telecommunications products that dominated the market. During his tenure, Power Systems won the Shingo Prize and the Deming Prize for excellence in manufacturing. Ed's unique cross discipline talents have most recently focused on using Google Android to help ordinary people use feature phones to coordinate their lives. Ed holds 23 patents, all collaborative.
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Photo: James Duncan Davidson