Bob Glushko & AnnaLee Saxenian

Information and Service Design at U.C. Berkeley

Jon Udell's Interviews With Innovators
26 minutes, 12.4mb, recorded 2007-04-11
AnnaLee Saxenian, Bob Glushko

This week I got together with Bob Glushko and AnnaLee Saxenian to discuss their new program in services design at UC Berkeley's school of information. I had earlier interviewed Bob Glushko about the book he co-authored, with Tim McGrath, on document engineering. Now a professor in the school of information at Berkeley, Bob headed up Commerce One's XML architecture and technical standards activities from 1999 to 2002, and is now a member of the OASIS board.

AnnaLee Saxenian is the dean of Berkeley's school of information. Her 1996 book, "Regional Advantage: Culture and Competition in Silicon Valley and Route 128", is the classic and often-cited study of how gregarious engineers in the Valley created social capital that produced a competitive advantage for the region. In 1996 she followed that with "The New Argonauts: Regional Advantage in a Global Economy."

To commemorate the announcement of their new program, Information and Service Design, a symposium was held in early March. Graduate students gave presentations based on papers they'd written, and in preparation for this podcast I watched more of the videos of those presentations than I had planned to. These are mostly older students who have returned to school with a combination of work experience and an appreciation for the contemporary digital lifestyle. Now they're learning how to apply those perspectives to the new interdisciplinary science of service design. You can see, in those videos, that they're having fun learning about this stuff. And you can hear, in this podcast, that Bob Glushko and AnnaLee Saxenian are having fun figuring out how to teach it.

Bob Glushko is an Adjunct Professor at the University of California at Berkeley in the School of Information, the Director of the Center for Document Engineering, and one of the founding faculty members of the Services Science, Management and Engineering program.

AnnaLee Saxenian is the dean of U.C. Berkeley's School of Information and a professor in Berkeley's department of city and regional planning. An economic geographer by trade, Saxenian has made a career of studying regional economies and the conditions under which people, ideas, and geographies combine and connect into hubs of economic activity. She holds a PhD in political science from MIT, a master's in regional planning from U.C. Berkeley, and a bachelor's in economics from Williams College.


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