Call Center Training

Your Resource for Call Center Training & Certification Courses

The RCCSP Professional Education Alliance is the accreditation, examination, and certification body for the call center industry's most comprehensive suite of professional certifications for individuals. Recognized internationally by government agencies across the Western Hemisphere, RCCSP's progressive call center training curriculum has been a catalyst for furthering 21st Century management methods and the application of contact center science.

The Alliance, comprised of subject matter experts, call center training organizations, private sector professionals and industry advisors, has produced an industry-supported contact center business framework and comprehensive professional qualification schema. This combined effort, with training courses contributed from over thirty leading vendor-neutral providers, has resulted in the most comprehensive array of state-of-the-art call center training and certification opportunities available anywhere.

Call center training and call center certification tracks are offered for front-line professionals, supervisors, managers, directors, operations engineers, quality professionals, management specialists, and six sigma practitioners.

Call Center Training Feature Articles

Versadial Solutions Releases New Quality Control Training Modules
Versadial Solutions, a provider of call recording solutions to improve call center training and customer satisfaction, recently announced it has improved its Quality Control modules to help call center managers improve training of agents.

Poor Training at Medical Hotline Gives Headaches in England
England's NHS 111 helpline is supposed to help citizens with non-emergency medical help. The trouble is that implementation has been poor, with half-trained contact center agents staffing the line. Consequently, the line has been much-criticized by doctors and others for not handling calls properly.

OpsDog Now Offering Call Center Business Process Improvement Tools
OpsDog, Inc. recently announced that it has expanded its library to include BPMN 2.0 format call center business process model (process flow) templates. In addition, the company has also added process improvements, organization charts and best practices to its database of Key Performance Indicators (KPIs). All of these process models are available in Visio and PDF formats. OpsDog, Inc is an online provider of business process improvement knowledge.

Call Centers Taking Training Seriously in 21st Century
When it comes to the growth or reduction of call center staffing, one thing in particular seems to be clear: If the company is looking to add staff to its call center stable, there are a couple of different approaches that can ensure success. The biggest and best way to make sure that a call center's new staff is going to be successful is that the staff is well trained.

ePerformax Partners with SPSBL to Provide Call Center Training
Call center agents often find it difficult to handle the pressures of their job, particularly if they are not properly trained. Therefore, good call center training is an integral part of a successful agent's career.