Predictive Dialer Featured Articles
How to Manage the Telemarketing Call
The telemarketing campaign is a powerful tool to promote a message, gather information and even make a sale. The predictive dialer is often used in the process to eliminate wasted time and manual processes. It allows the agent to focus solely on the call and the ultimate goal. After all, he who controls the call controls the outcome of that call.
FBI Indicts Three Vegas Residents in Telemarketing Scheme
During tough economic times individuals and businesses take chances that they would otherwise not consider if things were better. Small businesses are a specially hit hard when the economy is not doing so well because usually it is the only source of income for the owners of the establishment. In times like these, small businesses start looking for alternative sources of funding. Professional white-collar criminals know this, and establish fake businesses pretending to provide access to grants and other types of funding from public and private entities.
IAT Releases Compliant Cell Phone Dialing Technology
The Federal Communications Commission (FCC) has many regulations in place to ensure that the privacy of consumers is protected when they are using landline or mobile phones. These regulations are designed to limit how public and private organizations access consumers without their consent. With so many regulations in place companies have to make sure they are not breaking any laws when they call someone on their phone, whether it is a mobile phone or not.
Customer Doesn't Want to be Called About Her Outstanding Debt, Sues Caller
When someone owes you money and is overdue on a payment, you normally want to get a hold of that person without encountering any legal barriers to this process, especially when the client signs a contract saying that you can dial their phone number in the case that they've been irresponsible with payments. The environment for debt collection is starting to change with the help of several lawsuits, including Gager v. Dell Financial Services, LLC.
Getting Outbound Right Takes Preplanning
Outbound telephone marketing is and always has been a tricky prospect. While the pay-off is high - if outbound didn't work, no one would engage in it anymore - the tactic requires a great deal of thought, preparation and advance planning. There is a striking difference between the results of an effectively planned outbound campaign and a poorly planned one. Properly planned outbound campaigns identify hot leads that can lead directly to sales, and poorly planned outbound campaigns do little but annoy customers and prospects. They may even bring the law down on the company engaging in the outbound telemarketing.
Illinois Toughens Its Telemarketing Rules
While the number of laws written at both the state and federal level to stop telemarketing abuses has risen in recent years, the telemarketing abuses also seem be rising at the same rate. States have had to get even tougher to protect consumers, and many states are choosing to take action before federal punitive measures are put in place.
Telemarketing vs. Teleprospecting - Which is the Best Choice?
Using the telephone to make connections, identify leads and close sales has been a common business practice since the dawn of the switchboard. This technology provided companies with a way to reach more prospects in less time, thereby improving their margins and growing in terms of revenue and profitability.
Australia Opens its Doors to TCN's Predictive Dialer
Busy signals, no answers, answering machines, and bad connections can all be rather frustrating for call center agents, especially when they need to deliver high returns and increase productivity. The predictive dialer is designed to solve these exact issues.
Predictive Dialer Channel Overview
This Predictive Dialer Channel at TMCnet™ is written for call center professionals.
» What is a Predictive Dialer?
Predictive dialers, systems that automatically place outbound calls and deliver answered calls to agents; they are the key to using your sales force time as efficiently as possible in your outbound call center.
If you've just heard of a predictive dialer and are considering the purchase of a predictive dialing system, or want to upgrade your existing predictive dialing system, TMCnet's Predictive Dialer Channel is an invaluable source of information on the Internet which will guide you each step of the way.
We hope you may visit our site at www.spitfiredialers.com and select one of our predictive dialer products in our SpitFire® Predictive Brand, the most well known and searched for predictive dialer brand on the Internet.
Today's call centers, while committed to the same basic functions, are vastly different from one another.
The same holds true for predictive dialers. While they all perform the same core function of dialing numbers from a list, they differ by:
To get the most out of your predictive dialer system, you must provide a clear game plan of your dialing requirements to the predictive dialer merchant. If youve never used a predictive dialer before as opposed to a seasoned veteran of call center predictive dialers, your needs may not be known at this stage.
From the start of your relationship with a predictive dialer vendor, your knowledge of your business goals is more essential than is your knowledge of computers and telephony. Telephony originally meaning voice (analog) communication by telephone (land line), this term has come to encompass virtually all of telecommunications, today because virtually all of telecommunications can be done over or while connected to a telephone line.
Unlike some other call center equipment, you must manage the predictive dialer technology to address your specific needs, rather than have your business conform to the dialer technology.
Dont let your vendor try to over-sell or under sell you as not to address your specific needs and future requirements.
A predictive dialer system when managed correctly, the results are surprising.
As the following illustrations show, manual dialing typically results in, on average, 16 minutes of agent talk time per hour. The predictive dialer has the potential to more than double the customer contacts per hour per agent. For more information, on OPC Marketings line of predictive dialers visit: SpitFire® Predictive
It's up to you to decide where you want your organization to be tomorrow and how to drive this business improvement process.
You will also make your mind up how you want to use this convenient, informative easy-to-read TMC predictive dialer channel. We will be updating these columns with the most relevant predictive and call center topics, or you can select only topics that address the current needs of your organization.
With the help of this site combined with your knowledge of your organization's needs, you will be equipped to make informed decisions that will unleash your predictive dialer's full potential.
Congratulations on your decision to maximize your call center's potential. A true predictive dialer is the cornerstone of your success. We hope OPCs predictive dialer channel provides you with the answers you need to select the right predictive dialer, the right predictive dialer merchantand optimize your outbound calls to meet your organization's needs and provide a framework for the successful integration into your current operation.
The predictable results will surely be a high point in your organization's history, as well as in your career in call center leadership.
What the Heck is a Predictive Dialer?
What are Predictive Dialers? On a very basic level, predictive dialers automate the total outbound dialing process.
This technology converts the manual dialing process agents were responsible for and automates it within a computer with specialized software.
The predictive dialing computer selects the person to be called, dials the number, waits for a human response, and only passes a call to an available agent when it connects with a human voice. The dialer has the programmed intelligence to prevent non-productive calls from reaching the agent. Since the agent doesn't have to deal with busy signals, answering machines, network messages, and "no answers," he is freed up to take one "ready" call after another.
The main reason for the increasing popularity of predictive dialers is their ability to dramatically increase the efficiency of your agent team by eliminating the dead time between calls. If you're just learning about predictive dialers, you should know that this technology goes by a variety of other names. Included among these interchangeable names are the following: automated telemarketing system, outbound contact management system, and automated dialing.
To keep things simple, we will use the term predictive dialer throughout this book.
