Barclaycard pays £650 ticket refund after passenger's toilet-flooded flight - but insists 'goodwill' compensation is a one-off

Bad flight: Barclaycard refunded a customers for the cost of an outbound flight after the airline failed to respond.

EXCLUSIVE: The passenger took his complaint to Barclaycard after Pakistan International Airways ignored his request for a refund after the unpleasant flight from London Heathrow to Islamabad in February. But it seems unlikely to be a precedent for using consumer credit laws to bypass uncooperative airlines in claims for flight compensation.

The return of sub-prime lending: Firm offers 8.55% mortgages to those with tainted credit from 'one-off events'

Sub-prime: Reckless mortgage lending was a major factor behind the financial crisis

Magellan Homeloans will enable customers who have experienced a one-off life event that has led to poor credit status the chance to get a mortgage loan.

Pound on the rise as retail sales and manufacturing show feel-good factor is boosting economy towards take-off

Recovery: The Pounds has also recovered much of its value against the US dollar in the last three days

The pound has risen nearly 3 cents against the US dollar and almost 2 cents against the euro since last week as optimism grows.

House prices rise at fastest pace in three years as pressure grows on home-buyers to borrow more

Recent rise: House price have risen for six months in a row but average house prices to earnings are also on the rise

The 4.6 per cent rise in the month was the strongest since August 2010 boosted by greater demand fuelled by growing consumer confidence. But the figures also showed a worrying increase in property prices relative to average earnings in a sign that borrowers are stretching their finances to get the home of their dreams.

Bullied into buying something you didn't want? Now you have 90 days to get your money back in new crackdown on cowboy traders

Crackdown: The new regulations are designed to drive cowboy traders out of business

Under the new rules shoppers will also have 14 days to return goods bought online or by phone – an increase from the current seven days.

Workers 'set to lose £6,660 from their wage packets between 2010 and 2015'

Wage watch: Workers will be earning £1,520 a year less by 2015 than in 2010, amounting to a total loss of £6,660 in real terms over five years

The total would be enough to pay for the average family weekly shop for a year and a half or buy a small car, according to the Labour party, which based the figures on analysis of OBR forecasts.

Hit in the pocket: Workers transferred out of gold-plated pensions need to save £38,000 to make up for it

Hit in the pocket: Transferring onto a defined contribution scheme from a final salary scheme could see you lose thousands in retirement income.

The average earner moved from a final salary pension onto a defined contributions (DC) scheme would have lost out on £2,192-a-year of pension income just five years after transferring.

Middle class professionals and buy-to-let landlords targeted by HMRC as tax evasion prosecutions double

Evasion: Prosecutions by HMRC doubled between in 2012/13 as the taxman cracked down on 'small-time' evaders.

Tax evasion prosecutions by HM Revenue and Customs (HMRC) hit 617 between April 2012 and March 2013, more than twice the 302 brought before the courts in 2011/12.

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FTSE CLOSE: Emerging markets check Footsie progress as investors await Carney's plans

Tomorrow: New Bank of England governor Mark Carney will reveal his forward plans for economic stimulus measures.

The top-flight slipped 15.4 points to 6604.2 in spite of impressive data from Britain's retail sector, housing market and manufacturers. It added to yesterday's 28-point slide while European markets also fell back and in New York the Dow Jones Industrial Average was down in early trading.

Esure shares plunge 11% to below float price as it warns on car insurance price war

Stock flop: Esure's share price has tumbled more than 11 per cent today after it warned premium income would take a hit from competition from other insurers and announced a meagre 2.5p dividend payout

Pre-tax profits climbed 15.2 per cent to £56.9million, with gross written premiums - the amount of new car insurance policies written in the period - up 6.7 per cent to £265.4million.

Snackers spurn Greggs' hot pasties and sausage rolls during scorching summer weather

Hot food: Summer heatwave has turned people off Greggs' trademark sausage rolls and pasties

The chain has issued its second profit alert this year, and announced a switch in focus from the traditional bakery market towards attracting 'food on the go' customers.

BoE chief Mark Carney deluged with pleas to keep interest rates down

New Bank of England governor: Mark Carney

Carney (pictured) should use 'forward guidance' to convince the public that rates will stay at 0.5 per cent for the foreseeable future, according to the Ernst & Young Item Club.

UK economy set for escape velocity after 'show-stopping' services sector performance

Recovery: Manufacturers' organisation EEF said the economy would 'pick up momentum' this year

The sector, which accounts for 75 per cent of the overall economy, grew at its fastest pace in more than six years last month, suggesting growth in the third quarter will be higher than expected.

Profit with a clear conscience: How the financial crisis made ethical investing a big issue

MORALS AND MAMMON

The world is still trying to make sense of what went wrong during the crisis - and the soul-searching has led to a surge of interest in socially responsible investment.

HSBC shares fall sharply as China slowdown fears spook investors

Slowdown: Stuart Gulliver tried to play down concerns as the bank's shares fell by 4 per cent in London

The shares drop came as Europe's biggest bank posted a 10 per cent increase in profits to £9.2billion on Monday.

AIM shares are in fashion now investors can put them in an Isa. We reveal five of the best smaller company funds and trusts

Mulberry autumn/winter 2013 collection shown at Claridge's, London Fashion Week, London.

Isa investors have been offered a new hunting ground in the AIM market, with individual shares listed there now allowed into their tax-friendly pots. AIM’s crop of small and medium-sized growth companies has long been a fertile hunting ground for stock-pickers, but volatile prices can also prove a graveyard for the unwary who fail to do their research. We highlight some of the best expert managers.

When will UK interest rates rise? Calls for Bank of England to map out low rates to keep revival on track

Down but not out: GDP has picked up but output remains below its pre-crisis levels, meaning low rates are here to stay for some time.

The bank rate is at a rock bottom 0.5%, and one day it must rise. The big question is when? We explain the factors that will decide when interest rates rise and how quickly, including the latest forecasts from markets and economists.

Retirees urged to keep some pension invested to pay medical bills after a third report failing health immediately after retirement

Rude awakening: Falling ill shortly after retiring could mean you lose out on possible income if you've locked yourself into a lifetime annuity.

Almost a third of retirees surveyed by LV= revealed that their health had worsened in the five years after they retire, while one in 10 said they had been diagnosed with a serious illness.

How to hunt for winning AIM shares and avoid falling into the growth investor's traps

Money trap: Investors can find rich pickings from AIM's growth shares but need to beware the traps.

AIM has spawned some terrific companies and amazing returns, says Ian Lyall, but investors need their wits about them when hunting growth stocks.

Fund managers to offer breakdown of charges under new industry plans - but critics say it will mystify investors

Investment costs: Fund charges mount up over the years and can leave a big hole in your savings pot

Fund managers will have to publish a detailed rundown of the charges they cream off investments under proposals from their industry body.

Number of tenants 'trapped' in rented property reaches highest level for more than two years as house prices surge

Renters hopes: Almost half can only save a little each month - but hope to reach their goal 'eventually'

Three in five renters say they cannot afford to jump onto the property ladder - the highest figure recorded since 2011, when property website Rightmove began its rental market report. If a first-time buyer was saving for a 10% deposit to put down on a property last month, they would have needed £17,082 - at the start of the year, this figure stood at £16,226.

Funding Circle opens its doors to sole traders as the lend-to-save firm looks to support 'finance-starved' businesses

Business lending: Funding Circle has lent £134million to businesses in three years. Pictured, the founders

Sole traders, such as landlords, lawyers, farmers and doctors will be able to join the fast growing lend-to-save boom, after Funding Circle announced today it's open for business to non-limited companies.

Millions of payday loan customers could be entitled to refunds or compensation... here's how to check if you are you one of them

Something not right with the paperwork? Millions could be entitled to refunds from payday lenders, according to a new study

Millions may be entitled to refunds or compensation from payday lenders, a new study has revealed. We explain what could count as grounds for complaint and how to take action.

A corking investment or a risky punt? How to invest in wine and avoid the pitfalls

Top of the pile: Fine french wine is still the first choice for most keen-eyed investors.

More adventurous and sophisticated investors have long been tempted by the prospect of tax-free returns from investing in wine. Potential buyers now have more options thanks to new wine trading platforms, but what are the best ways to invest? We explain how to do it and the traps.

Five tips to save money over the summer and still have a great time

Easy fun: Beaches are free, beautiful and kids love them - even if it is raining.

Many families will holiday in Britain this year to save money but while they will save on travel costs, accommodation, days out, entertainment and eating can prove more expensive than going abroad. We round-up ideas to help you save money on home shores over the summer holidays.

Best deals to treat the kids for less: How to get free theatre tickets, theme park days and special travel offers

For a song: Genevieve Lee, with her children Harry and Madeleine, and her mother Sandra Keen, went to see the musical Wicked for 'Kids Week', when children go free

Genevieve Lee took her daughter Madeleine to see the musical Wicked for free, what deals could you pick up this summer?

'We saved £150 on our annual bill': Campaigners call on householders to switch as energy prices rocket

Taking control: John and Heather Lund saved £150 on their annual bill

Ofgem forecasts a £110 rise in the average cost of gas and electricity for a standard annual tariff over the next year.

'We saved about £12 a month on our water bill and spotted a leak': Why getting a water meter can help you save money

Smart: Michelle and Don Yates with their daughters Lily-Mai and Chloe

As Ofwat says we can expect an average price rise of 3.5 per cent on water bills this year, Michelle and Don Yates have saved about £12 a month by installing a water meter.

Why he paid up and she didn't: How to fight unfair car parking fines, by the man who has challenged 60,000 tickets

Divided: Umang Anand and Felicity Thompson are soon to marry but took a different view over unfair charges

Barrie Segal, of campaigning website AppealNow, has reviewed around 60,000 parking tickets on behalf of motorists over more than a decade. If you believe you have been the victim of an unfair parking fine, here we explain how you can get justice.

Blow for savers as best-buy one and two-year deals axed by Kent Reliance BS less than a month after launch

Fixed woe: Both Britannia deals were best buys - and are no longer available

Its one year fix came with a rate of 2.05%, while its two year deal had a rate 2.35% – both were launched on 11 July 2013 and now both have been axed.

If my parents give away £45,000 to their kids, will the council think they're avoiding care home fees?

Family gift: My parents want to give my siblings and I £15,000 each, can they do this without alerting the local authority?

My parents have recently downsized their house and have £90,000 cash left in the bank. If they give away half of this, would the local authority think they are trying to avoid future care home costs?

'I pay £18 a month more than I was to rent a one-bedroom flat': The top mortgages for first-time buyers with low deposits

Cheers: Twins Jayne, left, and Marie Halton feel renting wastes money

Twins Jayne and Marie met their goal of owning their own homes by the age of 30 thanks to 95 per cent mortgages from Nottingham Building Society. Here’s where to look – and what to look out for – if you are aiming to buy this summer.

HSBC offers 1.49% loans to those with 40% equity in their homes - but at an arrangement fee of £1,999

Mortgage deal: The loan is available to those with at least 40 per cent equity in their homes

This undercuts other two-year fixed rate offers on rate, but an arrangement fee of £1,999 means it does not represent the best option for everyone.

'Keeping fit saved me pounds at a health spa': How to get private medical insurance without having to pay a fortune

In the swim: Katie Emslie's medical insurance with PruHealth rewards her with discounts for adopting healthy habits ¿ she saved 75 per cent on a weekend visit to a health spa

Katie's medical insurance rewards her with discounts for adopting healthy habits, and she saved 75 per cent on a weekend visit to a health spa. We explain how to get private treatment without having to pay a fortune.

Lloyds could pay highest dividend of all banks as boss Horta-Osorio 'aims to give 70% of profits to shareholders by 2015'

Up: Lloyds shares soared by more than 4 per cent today, surpassing the actual 73.6p price paid by the state

Lloyds Banking Group boss Antonio Horta-Osorio, who disclosed the high dividend target during a recent round of investor roadshows, is trying to attract investors ahead of the sale of the Government's 39 per cent stake in the bank, according to reports. A 70 per cent dividend payment would be the highest compared to other UK banks.

Andy Murray and England cricket team blamed for flat high street sales in July as shoppers stay home

Andy Murray

Consumers choosing to put their feet up in the heatwave, or staying glued to their screens during Wimbledon and The Ashes, have been blamed for flat high street sales during July.

BP's US nightmare worsens as oil giant now faces claims of price fixing

Battling on

The company has been hit by a demand from federal energy regulators to respond to allegations, made in 2011, that it rigged natural gas markets at the Houston Ship Channel and Katy trading hubs.

£78m gym renovation plan helps Fitness First shape up

Working out: Fitness First has launched a major renovation drive

The group will spend £49million overhauling its international clubs and £29million opening 15 new gyms across Singapore, Thailand, Malaysia, India and Germany.

Monsoon in storm over radical workforce overhaul

Staff changes: Monsoon has embarked on a cost-cutting drive

The company behind fashion chains Monsoon and Accessorize is slashing the number of full-time shop staff.

Mortgage v pension: Should people in their 20s be saving for a house or for retirement?

Decision: Should people in their 20s be focusing on saving for a mortgage, or save for a pension?

While we all save for cars, holidays, a big-screen TV, or just for a rainy day, there are no bigger investments the average British adult will make than buying a house and taking out a pension. But with many households finding their incomes squeezed, the amount people can set aside is at a premium, so what should someone in their 20s be saving for?

I've been cold-called by The Wealth Office and asked about my pension arrangements. Are they genuine?

Warning: Be wary of cold callers asking for information about your finances.

She knew I had more than 30 years of National Insurance contributions already, how could she know that? Are they dodgy?

You may be well-off but that doesn't stop you worrying... half of those on more than £70k fret about their pension

Living the high life: But many well-off households are worried that their lifestyles won't continue in retirement.

Almost half of households with incomes of more than than £70,000 surveyed worry that their retirement income will not meet their needs.

Is my Britannia savings bond safe from the Co-op Bank's problems and capital raising plan?

Bonds: The Co-op changes do not apply to savings bonds

Is my Britannia one-year fixed rate savings bond safe from the changes taking place at the Co-op or should I be looking to place my money elsewhere? Our experts answer

Could you leave all your washing until the weekend? British Gas reveals plan to offer free electricity on Saturdays

The future of Saturdays? The new tariff would be designed to encourage people to use electrical appliances on Saturdays where possible

British Gas said the proposal is designed to encourage people to transfer some energy use to the weekend when national power demand is lower.

Will I be obliged to pay for my wife's care from my pension if she has to go into a home?

Fees: The Government is introducing a cap on care home fees in 2016, but in the meantime you only get support if your condition is very serious, or you have less than £23,250 in assets.

My wife and I are self-sufficient and don't intend to apply for state support, but if my wife were to go into care, would I be obliged to contribute from my pension? Or are we treated as separate individuals?

Where will leaving a tip on the table cause offence - and where can you give small gifts instead? Local tipping etiquette explained

Simple: In South Africa, the favoured note for tipping is a 10 rand bill. Pictured, the Table Mountains

When going on holiday or travelling abroad, it can be difficult to know what the right amount of tip is to leave – or whether it is expected at all.

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Get saving now: This is Money's five favourite best buy cash Isas for 2013

number 5

A new tax year means a fresh Isa allowance to save. We pick our five favourite cash Isas for savers, don't miss this essential Isa reading that is kept up-to-date throughout the year.

Top 20 most reliable investment trusts: Best performers over the last decade

Top of the league: AIC analysed investment trusts to find the 20 most reliable and strongly-performing contenders of the last decade

The Association of Investment Companies has analysed all investment trusts to find the 20 strongest and most consistent performers of the last decade. We reveal the full list.

When will UK interest rates rise? Calls for Bank of England to map out low rates to keep revival on track

Bank of England in London

The bank rate is at a rock bottom 0.5%, and one day it must rise. The big question is when? We explain the factors that will decide when interest rates rise and how quickly, including the latest forecasts from markets and economists.

A new record low for mortgage rates as a two-year fix falls below 1.5%, so should you lock in? What next for mortgage rates?

Houses and calculator

Mortgage lenders continue to offer record breaking rates as cheap money filters through, so should you grab grab a bargain basement mortgage?

House hunters hit a three-year high while mortgage rates fall. What next for house prices?

Houses and bar charts

Property sales are finally on the up, while better mortgage deals are landing regularly. So what now for house prices?

Ten tips for buy-to-let: the essential advice for property investors

Hand holding model house to let

For many buy-to-let looks an attractive income investment in a time of low rates and stock market volatility. Read our top ten buy-to-let tips

Premium Bonds winners

August 2013
Prize value Winning bond No. Area
£1,000,000 192AZ143791 West Sussex
£100,000 140CD877302 Suffolk
£100,000 36RA311365 Kent
£100,000 205LM886789 Hertfordshire
£50,000 193ZL417625 Surrey
£50,000 96QA481464 Norwich
£50,000 79ZG984773 East Sussex
£50,000 173QT904563 Dorset
£50,000 179YB498139 East Sussex
£50,000 145DN219636 Bromley
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