Welcome to GameTrailers.com! To help you understand how to use our site, and give you info on our community features, we've included this FAQ for anything you might want to know. If you read all of the FAQ and can't find what you're looking for, feel free to send an e-mail to webmaster@gametrailers.com and they'll help you out.

GENERAL FAQ

How do I create an account?
I made my account, so what do I do now?
Besides watching videos and checking out news articles, what can I do on the site?
How do I see what my friends are doing on GameTrailers?
What are the rules?
I just saw inappropriate material somewhere!

VIDEO PLAYER FAQ

How do I watch videos?
Video doesn't play in the GameTrailers Player.
How do I delete my cookies?
Why are some videos blurry?
Can I download videos from GameTrailers?
Why does my computer crash when I try to view videos on GameTrailers?
What is the difference between Streaming and Progressive?
What is Video Compression?
What are the minimum system requirements for watching videos for PC users?
What are the minimum system requirements for watching videos for Macintosh users?
What are Plug-Ins?
What are Cookies?

I can't sign in! What do I do?
I'm unable to change my password! What do I do?
Video doesn't play in the GameTrailers Player.
How do I delete my cookies?
Why are some videos blurry?
Why does my computer crash when I try to view videos on GameTrailers?
Who do I contact if I'm still having problems?

GENERAL FAQ

How do I create an account?
One of the first things you'll want to do when coming to the site is create an account. To do that you'll want to click on the "Sign In" button located at the bottom of the page.
Upon clicking that you'll be able to sign in using a social network that you may already be a member of (currently we support Twitter, Facebook, and Google) or you can create a new GameTrailers account. When creating a new account, all you need to do is fill out the required fields then click on the "Create Account" button and your account will be created.
You'll be sent an e-mail verifying your new account, and you'll want to do that in order to fully access the various community features on the site.

I made my account, so what do I do now?
In short, anything you want. A good starting place would be to hover the mouse cursor over your username that appears at the bottom of the screen and click on "Account". A display will pop-up allowing you to edit your settings including Account, Privacy, and Notification settings. You also Might want to upload a Profile Picture. Follow the onscreen instructions under your Account settings to do that.

Besides watching videos and checking out news articles, what can I do on the site?
With your account you can comment on videos, articles, and blogs. You can also upload User Movies, rate videos and games, create your own blog, and write your own reviews. Don't forget about our forums either! You can discuss games, and bring your opinions to other members of the site. More on that later!

How do I see what my friends are doing on GameTrailers?
With the new community system you can follow other members of the site by adding them as a "Favorite". To do this, just click on their name or Profile picture and press the "Favorite" button. You'll be sent updates letting you know what they're posting.

What are the rules?
You can find the general site rules HERE, and you'll find our forum rules HERE.

I just saw inappropriate material somewhere!
Content posted by GT members (including blogs, comments, and user movies) can be reported by clicking on the Flag icon that is located near the content itself. You can then click on the reason you are reporting it. A moderator will take a look at the flagged content and take care of it from there.

In the forums, each forum post has an exclamation point icon that can be clicked on in order to report that post.

GENERAL SITE RULES

Always respect your fellow members.
Name calling and insults will not be tolerated, nor will harassment of any sort.

No racism, sexism, or any sort of prejudice will be tolerated.
If you don't like black gay midget jews, then post about it elsewhere.

It's not the language you use, but how you use it.
Saying 'f***' won't get you in trouble, but 'f*** you' will.

Do not harass other users.
If someone asks you to stop sending them messages, stop. If you don't and they report you for it, there's going to be problems.

Do not spam.
Spamming is posting or commenting simply for the sake of posting. This includes Blogs and User Reviews, if you're not willing to put in some effort, then don't make a Blog or User Review. Also, do not clutter up other people's blogs with pointless comments that benefit no one.

Do not post nudity.
We like pretty people too, but this isn't a porn site and your account will be banned.

Don't be mean to new people.
This can all be confusing to someone who just stumbles upon the site, so help them along.

Do not discuss or link to sites that commit or promote illegal activities such as pirating movies, music, or games.
This includes ROMs, despite what you may or may not think about their legality.

Do not argue with mods or admins in comments or blog posts.
You will undoubtedly get trumped and be sad. Messaging that mod hate mail or arguing in the forums will only solidify whatever punishment you were given and will lead to a harsher punishment.

Do not post or link to any joke sites.
Specifically those which result in pop-up cascades or equally annoying artifacts of the internet.

Do not post or link to any referral advertising sites.
People won't click on your link, and you'll get permanently banned. It's not worth it, and the deal is probably too good to be true anyway!

Thumb Ratings
Don't ask people for thumbs up and do not promise people thumbs in exchange for them doing something. This can be in a blog, a user review, or anything else that can be thumbed up. If people like the content, they'll give it thumbs. There's no need to beg for it.

Just because a rule is not listed here does not mean you can't break it.
Any misconduct, whether listed here or not, will be dealt with. Do not try to argue about the letter of the law, as this is not court, and we don't care.

Also, be sure to check out our Forum Rules and Guidelines before posting in our forums.

Punishments
Punishments will vary with the severity and nature of the crime. Punishments are given out at the discretion of the moderators and admins.

For breaking the rules, you may be penalized by the following:

-Loss of commenting ability
-The blocking of your Profile to the public.
-Account banning
-IP banning

How do I Watch videos?
A. To watch a video on GameTrailers, you will need to download and install the latest version of the Adobe Flash Player.

Video doesn't Play in the GameTrailers Player.
If you are having trouble getting video to play, try deleting your cookies.

How do I delete my cookies?
To delete cookies, go to your browser's preferences/options and go to the cookies section.

a. In Internet Explorer, navigate to the "General" tab and click the "Delete Cookies" button.

b. In Firefox, navigate to the "Privacy" section. Next to the "Cookies" option click the "Clear" button.

For further information, try accessing your browser's help content. This is generally located in the browser menu under "Help". Go to the index and search for "cookies" or "deleting cookies" or "manage cookies".

Why are some videos blurry?
The quality of videos is relative to the speed of your internet connection. If you are using a 56k modem to access GameTrailers, your connection speed may be too slow to get a high-quality video stream; therefore the video may appear blurry or be delivered like a filmstrip instead of a movie.

Can I download videos from GameTrailers?
Yes. If a download is available for your video, you will see a download button under the video player. Clicking the button automatically queues a download in your browser.

Why does my computer Crash when I try to view videos on GameTrailers?
As with all programs and plug-ins, Flash Player and/or Web browsers can freeze or crash your computer. This should not happen on a regular basis. When using a demanding application like a streaming video player, try not to have other programs running that might be using system resources.

What is the difference between Streaming and Progressive?
Both the terms "streaming" and "progressive" refer to files that are designed to play as they download without the need to complete the download before you begin playing it. Streaming automatically selects the highest quality video available for your specific internet speed. As internet speed varies, the streaming video quality adjusts automatically. The process is designed to let you enjoy content faster. Progressive plays only the highest quality video, and does not adjust the video quality according to your internet speed. Those with slower internet speeds that use this setting will see better quality video, but they must wait for the video to fully buffer before being able to watch without the video pausing as it downloads. In streaming mode you may skip to anywhere in the video you'd like at anytime. In progressive mode, you must wait for the video to fully buffer to skip ahead.

What is Video Compression?
In order to deliver quality video over the Internet, digitized video clips are compressed using custom software. These video files start out so big that downloading them would take many hours, even on a high-speed connection. Compression decreases the file size, allowing for a reasonable amount of download time or streaming capability.



SYSTEM HELP

What are the minimum system requirements for watching videos for PC users?
Minimum System Requirements * 233MHz Intel Pentium II processor * 64MB of RAM * 56Kpbs modem * 16-bit sound card and speakers * 65,000-color video display card at 800x600 resolution * Windows 98, Windows 2000, Windows ME, Windows XP, Windows NT 4.0 with Service Pack 4 or later * DirectX version 3.0 or later * IE 5.0 or later * Netscape 4.7 or later Recommended System * 300 MHz Intel Pentium III processor or greater * 128MB of RAM * DSL/ADSL/Cable Modem * Full Duplex sound card and speakers * 65,000-color video display card at 800x600 resolution * Windows 98, Windows 2000, Windows ME, Windows XP, Windows NT 4.0 with Service Pack 4 or later * DirectX version 8.0 or later * IE 5.0 or later, OR * Netscape 4.7 or later Browsers: * IE 5.0 or later * Mozilla 1.1 and associated Gecko Engines (AOL 8.0 or later, Netscape 7.0 or later) Media Players: Adobe Flash Player 8 or better

What are the minimum system requirements for watching videos for Macintosh users?
* 266 MHz PowerPC/G3/G4 processor processor or greater * At least 64MB of RAM with Virtual Memory turned on * Mac OS 8.5 or later * 56Kpbs modem, or better Browsers: * Internet Explorer 5.0 or later * Netscape Navigator 7.0 or later Media Players: Adobe Flash Player 8 or better.

What are Plug-Ins?
Plug-ins are small applications that give your browser extra capabilities, such as playback of audio or video files, 2-D or 3-D animation, and so on. When you try to view or hear a file that requires a plug-in, like a movie or sound clip, the necessary plug-in launches automatically if you already have it. Current browsers come prepackaged with the most popular plug-ins (some are listed below), but if you don't have the plug-in you need, you can download it from the developer's site. Plug-ins are generally free, though some offer advanced features for an extra fee. If you download and install a plug-in but find that you still can't view the desired files, quit the browser and reopen it. Some older browsers require you to quit the program in order to fully install a plug-in.

What are Cookies?
A "cookie" is a small piece of data that a Website sends to your computer to make your surfing easier. By doing the record-keeping for you saving passwords, noting which plug-ins you have, and so on cookies make surfing more efficient and more personal. We take the security and privacy of our users very seriously, but cookies are required to view videos on GameTrailers. For full details about our privacy policy, please click here.

TROUBLESHOOTING & HELP

I can't sign in! What do I do?
If you are unable to sign in to the site click on "Forgot Password?" and enter the e-mail address associated to your account. An e-mail will be sent to you with the password you can use to sign-in. If you are still unable to sign-in, it's possible your account was never verified. Please send an email to support@flux.com with your username, e-mail address, and date of birth so that your account can be verified manually.

I'm unable to change my password! What do I do?
If you are unable to change your password from the account settings page of your profile overlay, it may be due to a known glitch. While we work to resolve the glitch, please take the following steps:
1. Log out of GameTrailers.
2. Click the icon to sign-in.
3. Click on Sign-In using Email Address.
4. Then click on "Forgot Password?"
5. A new password will be sent to the email address associated to your account.
6. Use that new password to sign in to GameTrailers.com
7. After you sign in, go to your account settings and use that new password to change your password to one you would like.
If you are still unable to change your password please send an email to support@flux.com with your username and e-mail address associated to your account.

Who do I contact if I'm still having problems?
For account issues please send an e-mail to: support@flux.com
For all other issues please send an e-mail to: webmaster@gametrailers.com