Cyber criminals managed to swipe £19.6k from a small bakery business after hijacking its NatWest online banking system. But to the horror of the business owner, the bank is blaming it for the fraud and will not refund the cash.

I'm set to move into a new rental house and want the landlord to change the locks in case previous tenants still have keys and want to burgle us or trash the place. Is this an unreasonable request?

My dad's neighbour has now moved away and is claiming that he has no money to repay the loan, and won't be able to for a while. It has now been a year and not a single penny has been repaid. How can we get the money back?

Are you struggling to adjust (or leaping for joy!) following the recent departure of a son or daughter to university for the start of term? How about renting out their room for the prospect of a tax-free £4,250 to put a smile back on your face? Des and Sue Figueiredo are getting up to £850 per month.

With new easier current account switching rules coming into force last month, many more customers may now be inclined to switch bank. But there are always going to be winners and losers amongst the banks and building societies. Specialist research firm TNS has today released the findings from its current account switching index and has crowned Santander and Nationwide as the real winners in the last 12 months.

Despite the lack of a Tell Pat promotion to rival the old British Gas campaign, the chance of a flutter on the post seems to have captured the public’s imagination. Under normal circumstances, I’d tend to wholeheartedly agree with the expert view that many would be better off with a decent fund - but this isn't normal circumstances.

Property values increased by 6.2 per cent in the three months to the end of September compared to the same three month period a year ago, the bank said. The rapid pick-up in property price inflation since the start of the year has driven fears of a new housing bubble emerging, as government support in the form of cheap mortgages and Help to Buy stokes demand.

Since its profit warning nearly two years ago Tesco has been investing in a major turnaround to improve trading in the UK and rebalance its focus around the world. But is it ever going to work or is this the beginning of the end of Tesco's dominance?

My wife and I booked a trip to Egypt with Voyages Jules Verne. We paid a £350 deposit, with the £3,010 balance due on August 18. With the growing unrest in the country, I inquired about getting my deposit back. On August 14, I received notification that the balance of £3,010 was due by August 18. I was told that if I did not pay this, I would lose my deposit.

Under European Union law, if your journey is delayed by more than three hours you are entitled to up to €600 (£500) compensation. However, airlines are routinely rejecting claims. If your claim is rejected you can refer your complaint to the Civil Aviation Authority. But now the authority has informed passengers that their cases are being sent back to the airline for a second look. This means passengers are essentially back to square one.

Buying or selling can feel like you're doing all the legwork while your estate agent pockets a juicy fee, but those hit with unexpected costs can get agents to chip in. Olivia Greenway found her estate agent chipped in some of their fee when she sold her house after a dispute arose over a water softener staying or going.

My daughter has decided that she wants to quit her job and set up her own business and has asked me for a loan of £10,000 to help get started. The money is not a problem and I would gladly lend it to her but for one small thing – I don’t think she will be successful.