Social Media Smarts: Tips on Responding to Customer Complaints Online

Social media is a great venue to make a connection with your customers. You can know them better and know what products or services you can introduce to answer their needs. Social media is also a venue where customers can air their complaints and grievances that may range from trivial, ridiculous, or a valid complaint you need to address. Excellent customer care is always great for your business - especially in an age where one hiccup of your service can spread like crazy on social media. Handle Read more [...]
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Automate Your Online Workflow with IFTTT

If you spend a large part of your life online, chances are that a lot of your time goes into performing repetitive routine tasks. Maybe you send out a tweet and post a link on Facebook every time you update your blog? Perhaps you regularly transfer e-mail attachments from your GMail messages to your DropBox account? Or maybe you put a reminder to yourself in Evernote whenever you gain a new follower on Twitter? Wouldn’t it be great if you could automate these everyday tasks? Even better yet, Read more [...]
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First Impressions of Microsoft Office 2013

Microsoft has made Office 2013 available to everyone today as a free preview. You can take a look and download it here. The download will only work if you have Windows 7 as your operating system. The download took me almost 10 minutes and I have a 30MB cable modem connexion. Your mileage may vary, but it’s a 2.24GB download. The folder installed in the 64 bit section of my Program Files and calls itself Office 15 instead of Office 2013. It does not overwrite your Office 2010, 2007 or 2003 files. Part Read more [...]
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PDF Converter 8 Offers Great New Capabilities

While everyone is probably familiar with the proverbial PDF file, chances are you didn’t realise all that could be done with these files. The portal document format (PDF) was created so that documents could be transferred to other people’s computers without losing formatting or special fonts. Now, over 200-million can be found across the Internet. The downside was that they weren’t easily editable. Nuance has taken that problem completely away with this latest edition of their converter Read more [...]
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File Syncing and Backup: GoodSync9, Better Than the Cloud

  GoodSync9 is the best and cheapest file syncing and backup software to hit the Internet Digital file storage begins to be a problem if you are a power user. Whether it’s digital photos, digital video or large databases, your laptop can fill up considerably faster than you ever imagined. While there are a number of (limited) free systems on the market for file syncing and file backup, there’s only one unlimited, low cost system – GoodSync9. Siber Systems Inc., creators of Read more [...]
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