How much is too much booze? How travel insurers are rejecting claims from holidaymakers who have had 'a drink or two'

Insurers appear to be using alcohol consumption as a reason not to pay out even when there is little evidence that inebriation contributed to the accident. There are also cases where insurers jump to conclusions about what happened – for example they assume that a customer was drunk because of their age or because they were staying at a resort known for its party culture.

The secret to a cheap mini-break? Go to one of Europe's most expensive cities where flights are a snip and public transport is free

Geneva surprise: The Swiss city had plenty to keep us occupied, including a bicycle tour

Court showdown on flight delays as Jet2 and Thomson try to overturn previous rulings in favour of passengers

Flight delays: Many airlines are still refusing to pay out until they receive a decision from the Supreme Court

Jet2 is attempting to overturn a ruling that means airlines will no longer be allowed to avoid paying compensation to passengers who are delayed as a result of a technical fault. Meanwhile, Thomson is attempting to overturn a ruling that will force it to look at claims for delays that occurred longer than two years ago.

'Our room was filthy and we were refused a refund': Holiday from Hell? How to get your money back

Horrified: Richard and Elisse Anson with their daughter Emily

Richard and Elisse Anson were left bitterly disappointed by their recent summer holiday. Here we outline your rights – and how to get your money back.

Holiday cover boost for older travellers as AA is to allow over 79s to take out single trip insurance

Travel insurance improvements: AA will axe the age limit on single trip policies from early November

While the AA will keep its age limit of 79 on annual policies, it will axe the limit on single trips. It will also offer more generous medical underwriting.

World Cup fans boost sales of Brazilian currency as strong pound leads Britons to Vietnam, Hungary, the US and the Caribbean

Football fans: This summer's World Cup in Brazil saw sales of the Brazilian real in the UK soar 215 per cent on last year

Sales of Brazilian real rose by 215 per cent in the three months to August compared to the same period last year, crowning it the ‘fastest growing currency’ for the summer.

'If everyone can surrender timeshares, resorts could become unviable:' Fears of bigger bills for owners stall EU's war on rogue firms

Sun trap: The dream of many people with shares in resorts in the sun has turned into a nightmare

New legislation to clean up the timeshare industry and give existing owners the right to quit contracts is on hold after claims that it would ruin legitimate operators.

You wait 20 hours for your delayed holiday flight - then 2 years to get compensation as airlines fight like crazy to wriggle off the hook

Despairing: After more than a year, the Spareys' only option is a small claims court

The Spareys, from Bideford, Devon, left at 5.47am the day after they were supposed to have travelled. They asked for compensation, but the airline refused.

Fly to New York for £149! But with just FOUR tickets available - how good is Norwegian Air's no-frills deal?

Taking off: The airline already runs a successful budget transatlantic route from Oslo to America

The airline launches its first transatlantic flights tomorrow that can see passengers travel from London Gatwick to New York, Los Angeles and Fort Lauderdale in Florida.

'Fraudsters stole my £1,700 hen-do apartment cash': Bride-to-be among property rental scam victims after using Owners Direct

Hens: Charlotte and her friends take to the beach

Charlotte Banks called the owner to arrange a late check out - only to discover they had never heard of her. She is one of a string of victims of property rental fraud.

My cancer is cured... so why is it so difficult to get travel insurance?

Battle: Belinda Smith, who went to Hydra, was shocked at the attitude of insurers

Belinda Smith, who went to Hydra, began her search for travel cover with optimism. But soon she was shocked and upset at the attitude of insurers.

Passengers denied payouts for delays caused by technical faults CAN have their case reviewed, regulator says

Ruling: Jet2 were unsuccessful in their appeal against a court ruling that could pave the way for millions to claim flight delay compensation.

Airlines may have to review claims in the wake of a ruling that they cannot reject compensation for delays caused by technical defects.

'Insurance cost me £68 and saved me £4,000': Gap year trips can end in financial disaster without cover

SOPHIE MORBEY

It is crucial to pack the best means of paying your way, plus an insurance policy that will cover you against potential disaster.

Spanish car hire company charged me a stealth fuel charge. Can I get my money back?

In the driving seat: Which? shares its advice to help you avoid unexpected charges when hiring a car abroad

Had a holiday nightmare and want help? Which? is offering readers free legal guidance. This week it helps readers hit with 'stealth' car hire charges.

British holidaymakers travelling abroad will have increased spending power as pound continues to soar

Wish you were here: Sterling has powered to a five-year high against some currencies

The annual Post Office Travel Money Family Holiday report found that sterling's skyrocketing value can be helpful to cash strapped families.

Why your holiday cash card could be frozen: Car hire firms, restaurants and hotels can secretly ringfence extra cash on prepaid currency cards

Frozen card: The money, which in the case of car hire can be thousands, never actually leaves the card, but the holidaymaker cannot spend it for anything up to a month

The ring-fenced money, which in the case of car hire can be thousands, never actually leaves the card, but the holidaymaker cannot spend it for up to a month.

My hotel was overbooked so I was moved to another of a poorer standard. Can I get a refund?

ACGWYC Hotel in Rockingham Western Australia

Which? offering readers free legal guidance. These readers arrived on holiday to find their accommodation had been overbooked.

Flights to New York for £149? We certainly couldn't find any... Watch out for low-cost airlines extras

Savvy: Inga Skrebyte used a website to compare costs

With airlines, including Ryanair and easyJet, the advertised prices can be less than £20. But there are other expenses to consider.

   

TOP CARDS FOR USE ABROAD

NO FEES ON FOREIGN PURCHASES

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Five tips to save money over the holidays and still have a great time

Cheap days out: Use discounts and vouchers to cut the costs of keeping the kids amused this summer

Want to cut the cost of your big day by £12k? Move it overseas! Where to book a dream wedding for less and how to avoid a budget-breaking nightmare

Dream wedding: Getting married abroad can cost much less than the average £20,000 wedding price tag

The average UK wedding carries a whopping £20,000 price tag. But savvy planners could cut a whopping £12,000 off the bill by moving their big day abroad.

'Take your own SatNav and child seats': Ten tips to make sure you steer clear of holiday car hire cons

10 tips to make sure you steer clear of holiday car hire cons

From buying a SatNav on eBay to packing your own child seat, make sure you're driving in the fast lane when you hit the road on your hard-earned break.

'My European adventure has cost me £12 a day all-in!' Best friends in competition to travel as far and wide as possible - on £1k

In competition: Essex lads Ryan Lindsey, 21, and Tom Norman, 23, plan to write a book about their adventures abroad

Ryan and Tom are travelling Europe with the same maximum budget of £1,000 – the winner will be the person who manages to travel farthest and widest.

'My heart transplant won't keep me off the scariest Disney rides': Top tips for the best travel insurance deals

Worry: Nicola feared she might have to pay significantly more for another family trip to Disney World

Holiday cover can cost more than the trip itself for those with a medical condition - but here's how to cut the bill. A stroke failed to stop Nicola Hague's travels

Revealed: The holiday hotspots where your pound goes furthest compared to last summer- and four crucial steps for a cheaper trip

Strength: In the past 12 months the value of the pound has risen nearly 10 per cent against the US dollar and nearly 5 per cent against the euro

From Turkey to the US and Australia, we reveal where the pound buys much more than a year ago, and the four things that willl save you a packet this summer.

Ryanair steps up charm offensive as boss Michael O' Leary halves baggage fees in fight with rival easyjet

No more drama: Michael O'Leary, Chief Executive of Ryanair wants staff at his airline to be 'nicer' to customers

The controversial excess baggage fee, used to be a hefty 20 (£16) per kilo of luggage over the allotted weight limit, but it has been cut to 10.

Tourist rates

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Our flight to Lisbon was delayed by 7 hours - but the airline won't answer my requests for a refund. What should I do?

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Have you had a holiday nightmare and want free legal guidance from Which? It's offering readers free legal guidance, starting this week with Adrian Thompson, whose flight was delayed by 7 hours.

Thomas Cook have only offered me vouchers for my delayed flight. I would rather have the cash, do I have to accept them?

Flight delays: Thomas Cook will give you cash compensation instead of vouchers, but you must specify your preference.

My family and I have been offered Thomas Cook vouchers as compensation for our flight delay. Do I have to accept therm or can I ask for cash instead?

East Coast are trying to pay the refund on my delayed train journey in vouchers - do I have to accept?

Refund: East Coast tried to refund our reader with vouchers instead of cash.

The return journey of my London-Edinburgh train ride was so delayed that I was entitled to a full refund from East Coast Trains. They sent the refund in vouchers.

Barbados hotel quoted £195 for a room upgrade, only to charge an extra £1,000 to my credit card once I left. What can I do?

Holiday blues: This reader was brought down to earth from paradise in Barbados when he received a shock invoice for almost £1,000.

I was originally quoted £195 for a room upgrade for my family at a hotel in Barbados, but when we got home I found an email asking for £958, which was later charged to my credit card. What can I do?

ASK TONY: Expedia booked my dream trip twice - and left me a £2,400 bill

Ask Tony cartoon

I booked a holiday using Expedia. I received an email headed ‘Book your recently saved travel plans now’. Thinking the trip had not been booked, I entered my Visa details again, but ended up with two holidays.

A flight delay meant we missed our cruise. The airline has paid up but my Saga insurance won't cover our ruined holiday

Sea sick: Insurance would not pay a refund despite passegers missing the start due to a flight delay.

Due to a flight delay we were unable to engage with our NCL cruise ship. Monarch has accepted liability but my claim for the cruise has been refused by Saga.

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