1. How the services are provided by the techies ?
To avail our service you must be able to install the remote access software that we recommend you to install on to your computer. After you install the software you should provide us with the access code. We help with pc, laptop, and internet gadget related issues of any kind that is solvable by making use of the remote access software.
2. What if I am not able to install the remote access software?
Our customer support team will help you via the phone line or live chat to help you download and install the remote access software. If you are not able to install the remote access software on your computer, we might not be able to help you. Talk to our customer service team and explain your position, for they will guide you best to install the software on to your computer to make remote access possible on your computer.
3. What are your working hours?
Since we operate on your computer from a remote location, we will be able to provide you with pc tech help 24 x 7. Feel free to call us round the clock. Resolving your PC issues is what our service is all about.
4. How do I subscribe to your service?
You can subscribe to our service 24 x 7 via our company website at www.onlinepctechnicians.com . You can as well subscribe to our service via phone at 1-877-978-0807
. You can as well make use of the contact us page by filling out your details.
5. What is the mode of payment?
You can pay for our service by making use of credit cards, debit cards, via the Paypal payment page.
6. How do I ask for a refund?
You should ask for a refund by sending us a written Email request for the cancellation with details of the date of service and other essentials. You should send this e-mail from the e-mail address you have used to register your service needs in our records. Send your refund requests to support@onlinepctechnicians.com . Refunds are never processed via phone or chat.
7. How do I avail a refund?
You should cancel your subscription within 15 days of purchasing the subscription to be eligible for a refund. The sooner we receive your refund request we will process your refund in 7 to 10 business days. And it might take an additional 3 to 4 days to see the funds back in to your credit card account.
Refunds are processed with conditional processing fees as below:
-
- If the subscription is cancelled within 24 hrs of your subscription, cancellation charges do not apply. However, if we have installed a licensed version of anti-virus software as a part of the service we provided you with, a standard anti-virus software fee would be applicable.
- Cancellation post 7 days of subscription would cost you a deduction of 25% equivalent of your subscription value from the refund.
- Cancellation after the completion of the 7th until the 15th day of subscription would cost you a deduction of 50% equivalent of your subscription value from the refund.
- Cancellation request post 15 days of purchase of your subscription will be rejected and the cancellation will not be processed.
- For all services, if a licensed version of an anti-virus pack has been installed, a standard anti-virus software fee will be applicable.
8. Do you mean to say that remote online pc support services are better than traditional services?
Remote services are no different from the quality of service you get from traditional walk in services for as long as you are able to connect us to your computer via the remote access code. However, in conditions where you are not able to connect us, you must resort to traditional on-site support systems. The quality of service is the same. No to deny, you have the hassle of having to restart the computer and have us connect over again. In cases involving traditional services, the technician will do all these on their own without your interference.
9. What is very important for the successful completion of your remote support?
Internet connection and the remote access software is very important to allow us to successfully complete our service project for you.
10. Do you provide service guarantee?
Of course, we provide guarantee for all services rendered by www.onlinepctechnicians.com. We run our business from a remote location and real time feedback and word of mouth referral is important to keep our business alive and growing. Therefore, we ensure to render best service in every task we sign up to complete for you.
11. What are the different types of computer services we can expect from you?
You can call us for service help related to all brands of software apps, operating systems, malware, spyware, e-mail support, multimedia support, and viral issues of any kind. Any problem that is addressable online is what we offer as our service.