Guidelines for recognising external dispute resolution schemes

The Privacy Act gives the Information Commissioner the discretion to recognise external dispute resolution (EDR) schemes to handle privacy-related complaints. These guidelines outline the conditions that must be met by EDR schemes to be recognised under the Privacy Act.

Importantly, from 12 March 2014, under Part IIIA of the Privacy Act, a credit provider must be a member of an EDR scheme recognised under the Privacy Act to be able to participate in the credit reporting system.

Guidelines for recognising external dispute resolution schemes  (PDF346.37 KB) (RTF7.13 MB)

Issued under section 35A of the Privacy Act 1988 on 27 September 2013