At some stage in our lives, most of us have or will eventually assume a leadership role of some kind. In Leadership: A Reflection, a former executive in the Information Technology field identifies the attributes that predispose an individual to succeed as a leader.

Neville Stewart relies on his diverse experience as a seasoned leader in Management Information Systems in a variety of Jamaican industries as well as anecdotes and scripture in order to provide the definition, components, attributes, functions, and principles of leadership. Both present and future leaders will learn specifically why they should:

• Assess possible options to attain a vision
• Develop a plan to lead others forward
• Be objective and tolerant of opposing views
• Provide and then wisely allocate suitable resources
• Motivate a team to achieve both individual and group goals

A leadership role is an opportunity that should be pursued and executed responsibly. The practical advice and wisdom shared in Leadership: A Reflection maintains that outcomes from successful leadership can and will change the lives of others and will continue to affect a community long after the tenure has ended.

This book provides insight to organizational leaders about the effects of workplace harassment has on female employees from male intimate partners based on years of research. Additionally, ascertain if there is a relationship between workplace harassment from intimate partners and interpersonal workplace harassment from supervisors and co-workers.

This book provides insight to organizational leaders about the effects of workplace harassment has on female employees from male intimate partners based on years of research. Additionally, ascertain if there is a relationship between workplace harassment from intimate partners and interpersonal workplace harassment from supervisors and co-workers.

At some stage in our lives, most of us have or will eventually assume a leadership role of some kind. In Leadership: A Reflection, a former executive in the Information Technology field identifies the attributes that predispose an individual to succeed as a leader.

Neville Stewart relies on his diverse experience as a seasoned leader in Management Information Systems in a variety of Jamaican industries as well as anecdotes and scripture in order to provide the definition, components, attributes, functions, and principles of leadership. Both present and future leaders will learn specifically why they should:

• Assess possible options to attain a vision
• Develop a plan to lead others forward
• Be objective and tolerant of opposing views
• Provide and then wisely allocate suitable resources
• Motivate a team to achieve both individual and group goals

A leadership role is an opportunity that should be pursued and executed responsibly. The practical advice and wisdom shared in Leadership: A Reflection maintains that outcomes from successful leadership can and will change the lives of others and will continue to affect a community long after the tenure has ended.

Many books have been written with respect to either time management, quality control/assurance, cost control or the likes. However, if you apply them in isolation, you may compromise either time, quality or cost. As a result, many people just accept the so called balance between time, quality and cost. To the writer, that balance is not good enough. So for the first time, a book is written with the view to acquire the three important values in totality and achieve excellence with the introduction of the terms zero time, zero mistake, zero cost and a problem solving principle. Chapter 1 will explain the philosophies behind the problem solving principle uphold by this book. Chapter 2 will illustrate the ingredients of this problem solving principle i.e. the formulas such as "the next definite step", "discontinue the work", "what we want ultimately", etc. which were derived from the philosophies explained in Chapter 1. Chapter 3 will explain how the formulas stated in Chapter 2 were applied in piece meal basis to manage fast track projects by some reputable companies in the world. Chapter 4 will illustrate how the formulas are integrated to form a simple but yet effective and efficient problem solving principle. The ways on how this problem solving principle can be applied to solve simple to complicated problems are explained in Chapter 5 This problem solving principle is also flexible such that you can integrate it with your way of thinking to manage time, quality and cost the way you want.

This book is the outcome of research into cultural awareness that has spanned over a considerable period of time. It will help those who work within education, or those working with the Muslim community in general. The aim is to provide introduction for non-Muslims who would like to know more about Islam and Muslims. The book also discuss equal opportunities, anti-racism, multi-culturalism, educational research and a variety of other topics related to education and training. It will be a useful document for all those who would like to know more about these subjects. The book was part of a research conducted at The University of Sheffield for an M.Ed. Programme. The language has been simplified in order to make it useful for a wider group of readers.

In a concise, easy to read format, learn why employees don't perform as expected and what supervisors can do about it.

This book identifies six key areas of supervision that are critical to success: understanding your role, clear communication, focused goals, coaching skills, managing conflict, and managing your time. Through a clear understanding of these key areas, you can significantly reduce stress for yourself and your employees.

Through application of the basic principle described in this book, many managers have significantly improved employee productivity and experienced considerable reductions in employee grievances.

This book includes techniques to tweak the corporate culture and continually improve operations as well as organizational climate. What's in it for everyone? Those who use the practices in this book will become more empowered to change their working life and their personal life for the better. What is a 'situation intervention'? Can this get you increased profit, less headaches and reduced stress? Interventions can be kaizen events, lean thinking, or any other strategy that can be modified to fit your organization. Planned interventions, when matched to your organization's culture, can get more improvements in number and magnitude as other strategies. Using continual assessment makes the intervention a 'personal thing'. Workers support and buy-in faster with Hanna methods. You can use the techniques in this book to choose the best practices and implement them in your organization without betting the whole company or experiencing significant fallout.

The cost of stress to business is staggering. It adds up to more than $300 Billion annually for American businesses- more than 15 times the cost of all strikes combined. In Canada, the annual cost to business is $16 Billion, which is 14% of total net profits.

Now you can make these numbers relevant to you and your business. The StressCosts Formula TM lets you plug in your own numbers to calculate how much stress is costing your organization in hard currency.

It is absolutely possible to recover productivity lost to stress. Traditional stress management programs aren't the answer because they focus on the wrong areas. There is one and only one factor that enables your employees to reduce their stress levels.

StressCosts-Stress Cures lays out the two strategies for recovering productivity lost to stress and explains how to implement them successfully in your organization.Ê

The workforce today is facing ever increasing demands for higher productivity, usually at the severe cost of decreasing quality of work life and private life. Inhibited by limiting beliefs, decreasing motivation and the burden of past negative experiences, many employees have a hard time coping, even with their normal, daily challenges. Motivational speakers come and go, people are "high" for a week or so, but then they dive back into despair.

This book addresses this problem, namely how to acheive higher productivity without sacrificing the quality of work life or private life. It also describes how this problem can be solved by utilizing Neuro-Linguistic Programming interventions. The research, which this book is based on, proves that lasting positive changes can be induced in a short period of time, and that a significant increase in work life quality has a profound influence on productivity.

This ground-breaking book contains descriptions of the research, the processes utilized, and the results achieved in an easy to read format.

STOP 'EM FROM LEAVING is a collection of real life observations and techniques that are proven to work. There are no theories here. Steve Wood doesn't just talk of employee relations, he lives it. This book reveals four key management skill areas that should be focused on to reduce employee turnover.

Some topics discussed in the book include:

• How to be a stronger leader


• How to respond to and lead change


• Are you a leader or a boss?


• How to empower employees


• How to motivate people to achieve


• How to deal effectively with employees

And much more.

A collection of stories illustrating the lessons learned by a professional capital project manager over a 40 year carrer. The lessons are presented in a conversational style; non-techinical, and focuses upon behavior, inter-personal style and the softer side of project failures and successes.

Performance support is a rapidly growing discipline of enabling human performance on the job. It helps people to do their jobs and to develop competence through the normal course of doing work, rather than through off-job training or extensive reading. Ultimately, it supports the performance of a business, through enabling the performance of individual workers. It has demonstrated dramatically improved performance by many types of workers and their businesses.

This book summarizes many ways of incorporating techniques of performance support in the workplace, systems, and processes of organizations. Some of the ways are simple, some more complex. The author's hope is that you might adopt even one or two of these methods, and that doing so will save money for you and your organization, and that doing so will enable you to make a profound impact on the business of your organization and that of your customers.

Nearly all companies have the difficulty that it takes too long and costs too much to develop competence in their employees. Modern computer systems change so frequently, and applications and work environments are so poorly designed, that there is constant retraining going on. Work processes change to keep up with competitive pressures. Classroom training nearly always misses the mark by being late or ineffective in transferring skills back to the job. The fact that people need to be trained to use products in the first place is the essence of the problem. This book addresses that problem by means of various methods of performance support. Further, it presents a structure for developing "performance support solutions," which allow a phased introduction of performance-enabling features in products over time, to accommodate customers' varying budget and infrastructure levels.

The value proposition for performance support is that for relatively modest investment, a high return can be realized for the cost of product ownership and support. This investment can be as little as zero (by incorporating performance-centered design methods into a product development process) and as much as ten person-years or more (for a high-end integrated performance support and knowledge management system). A Performance Support Solution strategy can allocate the investment to a rollout of PS features over time.

Endorsements

Bill Bezanson practices what he preaches with Performance Support Solutions. This book is a comprehensive, pragmatic, and precise treatment of the field of Performance Support. It covers all aspects of the field and, in keeping with Bill's advocacy for "obvious products," the book is itself an obvious product. Every Performance Technologist, whether a novice or an expert, will benefit from keeping this book in close proximity. Especially relevant is his compilation of "N ways to implement performance support solutions," which facilitates incremental design of solutions, thus appealing to diverse development budgets or customer infrastructure readiness. In developing such an all-encompassing piece of work, Bill clearly demonstrates his assertion that "Performance Support work is more than a job: it is a calling," and those of us in the field should be happy that he feels that way! He has made our jobs a lot easier by providing us with an up-to-date, insightful review of the leading-edge thinking in our field.

Dr. Tony O'Driscoll
Author of Achieving Desired Business Performance, and Researcher with IBM's Institute for Advanced Learning, Raleigh, North Carolina.

Bezanson's authoritative, yet very readable work gives every organisation a motive for introducing, implementing, or improving their performance support solutions. It is well researched, full of great yet simple and implementable ideas, examples, and models, and while it satisfies the stringent academic criteria making it a useful reference and teaching aid, its real value lies in its grounding in the realities of the modern busy and complex workplace. It is obvious that the author speaks from many years of experience thinking about and grappling with user and organisational performance support issues.

Dr. Gitte Lindgaard
Professor and Chair, User-Centered Design
Department of Psychology
Carleton University
Ottawa, Canada

Bill Bezanson's Performance Support Solutions is a comprehensive and practical guide for making products obvious, minimizing the need for costly training and product support. In today's increasingly complex and time-pressured world, this is a much-welcomed effort. Anyone interested in making systems easier to use needs to read this book!

Mark W. Morgan, EdD
President, Momentum Performance Group
Co-author, Performance Scorecards: Measuring the Right Things In the Real World.

As an applicant, do you wonder why you never receive a return call after a phone interview? You have the experience and knowledge the position demands, but you can't get past that phone screener? Do you lack the knowledge and skill needed to control an interview? As a hiring manager, do you need to know how to analyze a resume? Are you seeking tips and strategies on how to interview applicants over the phone, and subsequently choose the right candidate?

Whether you are a person looking for a job or the person responsible for the hiring, this book provides:

• Tips and strategies needed to prepare for, and conduct a successful phone interview.
• How to understand responses an applicant gives when answering questions about their experience, skills and knowledge.
• The real meaning behind questions asked by an interviewer and how to respond to them.
• The main reason an applicant never receives a callback and how to improve the odds of getting that return call.

You never know when your company will close its doors, downsize, or decide your services are no longer needed. Prepare for your next career opportunity today by using this book to improve the chances of successfully getting that next job.

~Quick Decision Making
~Defining, Creating, and Sustaining A Culture
~Using Technologies Effectively
~Secrets to Empowering Others
~Increasing Communication & Mutual Respect
~Identifying & Rewarding Your Star Associates
~Getting MAD ("Make A Difference" Attitude)
~Motivating Your Associates and Yourself
~Why Ping-Pong Tables Are Not Enough

Building, fostering, and retaining a team of top performers offers a tremendous competitive advantage. Increased morale, productivity, and innovative thoughts lead to long-term prosperity for the organization and the associates who work there. Be A Great Boss shows how to achieve all of these things in the Internet Age via unique, real-world examples that apply to all lines of business.

"This book is an excellent brief for all managers in today's challenging environment. Andrew's enthusiasm, experience, and style are a terrific combination and I've seen first hand that his techniques truly motivate and endear his employees. 'Be A Great Boss' is fact based and direct -- it's great!"

-John Madigan, President/COO, Agate' Technologies Inc.

"High turnover, job hopping, burnout. Many have come to accept these as 'par for the course' in the Internet age. This book dispels those myths by showing you how to create a culture that motivates, retains and rejuvenates your staff."

-Greg Smith, Small Business Owner

Visit the author's web site