Cart
Shipping & Returns
Shipping Rates
Order Type
Starting Rate
Considerations
US Orders over $100
Free
  • Applies to orders over $100 before tax. International orders and all items over 5lbs excluded.
US orders under $100 containing only Jewelry, Watches, Accessories and/or Beauty items
$5.95
All other US orders under $100
$7.95
Canada
$10.95
  • An international surcharge of 20% will apply, which covers GST, PST and duties.
Australia
$22.95
  • Orders over $1000 (AUD) cannot be processed at this time.
Note: Shipping rates valid on online orders only. Incremental charges may apply to domestic and international orders for additional weight and size. For international orders, currency exchange rates may vary at time of shipment, affecting duties and tax. Please contact Customer Care for more details.
Shipping Time
All Nordstrom Rack items ship in 1-2 days.
For HauteLook shipping times, please refer to their Shipping and Returns page.
Easy 90-Day Returns
Having second thoughts? No worries—we're here to help! If you're not completely satisfied with your purchase, you can return your eligible items by mail or to your nearest Nordstrom Rack store within 90 days of the original ship date.

To confirm whether your item is returnable, check your invoice, email confirmation or "Orders" page.

Return Policy
  • Apparel, footwear and accessories (bags, sunglasses, leather goods, jewelry and watches) may be returned unless the item is marked Final Sale or Non-Returnable
  • Items must be returned within 90 days
  • Items must be returned in their original packaging, including hangers, hang tags, dust bags, eyewear cases, shoe boxes and gift boxes when applicable
  • Items must not be worn, altered or damaged
  • Items equal to or more than $500 may not be returned in store
  • Home, Beauty and Vintage items purchased from HauteLook events are final sale
Returns Your Way
Returning an item is simple! Just pick your return method to start the simple process.
Return to a Nordstrom Rack store
Simply bring your invoice and eligible item(s) to a Nordstrom Rack store near you.

Please note that items equal to or more than $500 may not be returned in store at this time.

Find Your Rack >

Return By Mail
Send your item(s) back to us with the shipping label that we'll provide.

The return shipping fee is $5.95 for the US, $10.95 for Canada and $25.95 for Australia. We'll automatically deduct the fee from your refund.

Start Your Return >

Gift Returns
  • Gift recipients may return eligible gift items to Nordstrom Rack stores for in-store merchandise credit. Merchandise credit issued from store returns cannot be redeemed online.
  • To receive a refund to the original form of payment, the purchaser must return the item themselves either in store or by mail.
Refund Processing Time
  • Returns to a Nordstrom Rack store will be refunded to the original form of payment on the spot.
  • Mail-in returns with our prepaid return label will be refunded back to the original form of payment within 3-5 business days after we receive your return. Please allow 7-10 business days for your return to arrive at our Returns Center.
Note: It may take a few days until your bank posts the refund to your account.
Still have questions? Contact Customer Care and we'll be happy to answer your questions.