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Hotel Reservations & General Enquiries

E: stay@thehotelcollection.co.uk
T: 0800 652 8413 – freephone from a landline
T: 0333 321 6244 - free as part of your inclusive minutes from a mobile
T: +44(0)1455 898 580 - from outside the UK

Central Reservations Office Opening Times:

Monday – Friday: 8am – 9pm
Weekends & Bank Holidays: 10am – 6pm

Conferences, Meetings & Events

E: meetings@thehotelcollection.co.uk
T: 0800 652 8412

Potential Suppliers

Please complete a trading request >

Feedback & Comments

E: feedback@thehotelcollection.co.uk
A: The Hotel Collection, PO Box 8510, Hinckley, Leicestershire, LE10 9AY

Complete the online feedback form.

General Enquiries






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Can I Bring My Dog?


Our hotels welcome well behaved dogs.

Our hotels are dog-friendly and our teams are on hand to ensure that everyone can enjoy their dogs without imposing on our other guests. You will be allocated a designated bedrooms (room restrictions may apply). A maximum of two small dogs or one large dog is allowed in one bedroom. Your dog is not allowed in the hotel restaurant or any health & leisure facilities. Restrictions may apply to the bar and lounge areas in some hotels. Dogs must be kept on a lead at all times when in public areas of the hotels, including the grounds and gardens in some hotels. We ask you to consider our other guests and keep a your dog under control at all times, should your dog be a nuisance to other guests or bark incessantly during the stay we will ask you to leave. Guide dogs are allowed in all hotels and throughout the hotel, including the restaurant. View our dog policy.

For any pet related queries, please call us.