Contact us

Want to ask us a question?

For an immediate answer please click here

Customer Care opening hours

• Monday to Friday - 08:30 to 19:00
• Saturday and Sunday - 08:45 to 17:00
• Bank Holidays - 09:00 to 16:00

*Please note all calls will be recorded or monitored for quality and training purposes

Local call rates apply from BT landlines in the UK, other provider's charges may vary. Please check with your provider for details.

Phone us

For the most immediate response, please call the most appropriate number below:

For all Boots.com enquiries (Including Advantage Card points earned on Boots.com)

Phone - 0345 609 0055

Advantage Card enquiries:

For all enquiries relating to your Advantage Card (except for Advantage Card queries related to an order, please see above)

Phone - 0345 124 4545

General store enquiries (not related to Boots.com):

For information about our stores including stock, pharmacy enquiries, locations, opening times and services, or to give us feedback about your experiences in store or with a particular product

Phone - 0345 070 8090

Pharmacy enquiries

If you have used one of our Pharmacy Services, or require further information about these services
Online enquiries - 0345 301 4219
In store enquiries - 0345 070 8090

If you are contacting us from the Republic of Ireland please click here to find the right phone number from Boots.ie

Email us

We will aim to respond to emails within 2 days. For the most immediate response, please call the most appropriate number above.

If your query is regarding a delayed replacement Advantage Card or a welcome pack for Parenting Club, please sign in to your boots.com account and check your address details are correct. If your address is incorrect please update your address details before emailing us.

If you need to print off another copy of our returns form, you can do so by clicking here.

To email us please click here.