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Important notice

My Account planned maintenance 20th April

There is planned maintenance on the My Account service on the 20th of April from 20:00 to the 21st at 05:00 while we perform some system upgrades.

Email mailboxes and folders appearing empty

Some customers are reporting that their mailbox and folders are appearing empty. We are aware of this issue and are working to resolve it as soon as possible. Latest Update 08/04 09.10: Our engineers have advised that all of the identified affected accounts are now fixed. They are continuing to monitor for any new cases.

Phishing email requesting you to update Email Account details

Please be aware that a number of customers have reported that they have received an email pretending to be from TalkTalk. Please delete this email and do not follow any of the links.

Phishing email requesting to make payment.

Please be aware that a number of customers have reported that they have received an email pretending to be from TalkTalk. Please delete this email and do not follow any of the links.

Being aware of phone scams

Every year countless people are targeted by phone scammers and criminal organisations. Sadly this is a growing problem across all sectors. Here's some advice on how to stay safe.