138 replies to this topic

[Groundrunner]

When I updated uTorrent to version 3.4.2 build 38913 (32-bit) this morning it silently installed a piece of software called EpicScale. There was no information about this during installation and I did opt out of your other bundled software.

 

EpicScale is a bitcoin miner that also purports to use your "unused processing power to change the world". It's easily noticeable by the increased CPU load when the computer is idle.

 

The file date/time on the EpicScale files matches the time of the uTorrent update, which confirms uTorrent as the source.

 

Several other users are reporting the same thing here:

 

http://www.freefixer...ale.exe-153377/

 

 

(It is possible to uninstall EpicScale through the control panel, but that does not properly remove the files from ProgramData\EpicScale.)

 

Edit: Corrected build number typo, it's obviously 38913, not 28913.

Edited by Groundrunner, 07 March 2015 - 11:12 AM.

[adrenelized]

yep - just did a clean install on a laptop with windows 8.1 - everything running fine - then I go to install uTorrent and now I've got this EpicScale B.S. on my system - I pay very close attention when installing freeware because of garbage apps that get lumped in with installation packages. There was never a warning about it - and it started throwing errors about "could not reach server" over and over again - no entry on the Uninstall programs page - had to use Ccleaner and ran adwcleaner as well - both found issues and removed it - the error messages have stopped. uTorrent should be ashamed for partnering with these idiots. 

[torrentoidus]

I confirm this. Disgraceful and quite a pity, because uTorrent remains a great client, even in its troubled v3 outfit. I will switch because of this.

Edited by torrentoidus, 05 March 2015 - 10:32 PM.

[DreadWingKnight]

I'm getting someone to look into it

[N4TE_B]

Thanks for bringing this to our attention. We design our software to ensure that partner software downloads don't occur without approval by the user. But given your report, we’ve also double-checked this particular offer, and have determined that it cannot be installed without user approval.

 

Epic Scale is a cryptocurrency miner that uses a portion of your CPU cycles to contribute to the mining effort. A portion of the proceeds from this effort go to philanthropic initiatives. Please visit http://www.epicscale.com/ for more information. Epic Scale is a great partner for us to continue to generate revenue for the company, while contributing funds to good causes. In the future, Epic Scale plans to contribute CPU cycles to other initiatives, such as Genome mapping and other academic studies that require a great deal of processing power.

 

As Groundrunner stated, it's easy to uninstall the software via Add/Remove Programs. Per the Epic Scale CEO's response in comments on the link you shared, the only data left in ProgramData\Epicscale is a simple UUID (Unique User ID). This remains so that in case the software is reinstalled, BitTorrent would still be associated with the user. Feel free to delete this folder. You certainly won't see any persistent auto-reinstalls of the software, it will be gone from your machine for good.

[angrymonk111]

I had the same problem like the people above. 

EpicScale was installed in my computer with the latest update without my permission! 

And it does not uninstall completely via Add/Remove Programs. Neither by removing the ProgramData\Epicscale folder. 

It is disgraceful to cheat people like this. 

So, you can keep your philanthropic initiatives and loose ALL of us! 

Bye-bye utorrent!!!!

[nolongeruser]

 

Thanks for bringing this to our attention. We design our software to ensure that partner software downloads don't occur without approval by the user. But given your report, we’ve also double-checked this particular offer, and have determined that it cannot be installed without user approval.

 

Epic Scale is a cryptocurrency miner that uses a portion of your CPU cycles to contribute to the mining effort. A portion of the proceeds from this effort go to philanthropic initiatives. Please visit http://www.epicscale.com/ for more information. Epic Scale is a great partner for us to continue to generate revenue for the company, while contributing funds to good causes. In the future, Epic Scale plans to contribute CPU cycles to other initiatives, such as Genome mapping and other academic studies that require a great deal of processing power.

 

As Groundrunner stated, it's easy to uninstall the software via Add/Remove Programs. Per the Epic Scale CEO's response in comments on the link you shared, the only data left in ProgramData\Epicscale is a simple UUID (Unique User ID). This remains so that in case the software is reinstalled, BitTorrent would still be associated with the user. Feel free to delete this folder. You certainly won't see any persistent auto-reinstalls of the software, it will be gone from your machine for good.

 

 

 

You said "and have determined that it cannot be installed without user approval.". Obviously, that is not the case. Thankfully I had a firewall and it detected that this shit was attempting to connect to its server. There is NO indication at all during the install process that something called EpicScale gets installed. If you insist that this is the case, please post screenshots of exactly where during the installation process the user is asked for consent.
 

[Groundrunner]

N4TE_B:

 

There was no information or user approval about EpicScale during the uTorrent update. 

 

Also, several executable files (epicscale.exe and epicscale64.exe) as well as multiple .dll files were left in ProgramData\EpicScale and sub folders after uninstalling EpicScale through the control panel.

[nolongeruser]

N4TE_B, please don't behave like the thousands of other mindless customer support people elsewhere and look at this seriously. It is just possible that what your customers are telling you might be true.

[throwaway-jdiasofishafoihs]

What happened to you guys?

 

I remember years ago uTorrent was a respectable and trusted client. It was simple to use, lightweight, powerful, and efficient.

 

It then started going down a path that was a bit troublesome. It wasn't bad at first, but then the advertisements started getting their grubby paws everywhere. Eventually it started to seem like more of an advertisement client than anything.

 

I'm sure there are ways to "disable" them, but you shouldn't have to in the first place. Nor does it really matter since they're IN the client themselves. They shouldn't have been coded and built into the client in the first place. Not to mention, have you seen the advertisements? You clearly don't have the best interest and safety of your customers in mind.

 

Now you guys do this. Secretly installing a program that doesn't warn the user about anything and it's a tool that uses your CPU's power to do whatever it wants.

 

And you claim this was an accident? How stupid do you think people are. Just be honest. There's no way this was an accident. You always know what your client is installing/doing and if you don't then you're lying.

 

Guys, think about this one more time in case it isn't clear. Installing a program secretly in the background that utilizes your computer in order to mine and gain money. That's one of the most ultimate methods of screwing your customers. BUT WAIT! It's for charity, blah blah. Yeah, sure it is... Because this isn't suspicious at all. How do you know what it's doing? How do you know where it's going? How do you know what's going on with your computer? How do you know where all this information is headed? Get out of here with your "initiatives". I know your initiative. Get the most money from whoever wants to give it up at any cost.

 

For all your apologists and damage control people. Feel free to save your time. If you're smart, you'll move away from uTorrent. Permanently. I'd strongly suggest an open source client. I won't mention any out of respect, but that's the best way to go. Besides, let's be honest. What DOES uTorrent really do? Why would you fund the company when better and free alternatives are out there? Think about what it really brings to the table. All that you need is a simple interface and for it to be able to download a torrent. That's all. Nothing else.

 

You should be able to make money from a product and it does require expenses, but you went about it wrong. And it will cost you more than you think. This was a long time coming.

 

It was genuinely a good client to use back in the day, but I guess that's over. Bye.

Edited by throwaway-jdiasofishafoihs, 06 March 2015 - 01:25 PM.

[xriothhh]

PLEASE get rid of this particular "offer" ASAP in a new version. Trackers are beginning to ban 3.4.2 left and right... forcing people to use 3.4.1 or older. I really want to use 3.4.2 but am forced to downgrade because of trackers banning 3.4.2

[theoVanGogh]

I cannot even begin to tell you how angry I am about this

[alfablac]

"Congratulations" to devs/admins for ruining what was the best torrent client on Earth.

This is unacceptable. I was strugling to keep the ad-full version, but utorrent went to far (even if it was by mistake).

 

Take my loud Good bye.

 

But hey... there's a way to fix it if you ask me. 

uTorrent 4.0 with no-ads and old-fashioned style.

[AliBabba]

As a long time user this is where I say no. I will never use uTorrent after this. You blatantly lie because I opted out all the crapware and still got the miner installed. 

 

I hope this gets a lot of attention. Time to use one of the many alternatives!

 

http://www.reddit.co...t_has_included/

[ohnomy]

Disgusting. Just registered to say goodbye, utorrent. There is no way to spin this.

 

Oh, thanks OP.

[swhite92@gmx.com]

I have used uTorrent for years, and it was truly a great torrenting client until one day I installed uTorrent on a fresh Windows installation and Spigot Search Protect was bundled with the executable. I stopped using uTorrent after that, because I do not support companies that feel the need to package crapware with their product just to make some extra dollar. 

 

It is really quite simple uTorrent, consumers do not like installing software that has crapware packaged with it. Stop trying to convince people that they need your 3rd party offers, unless you want to alienate all your customers. I work in IT at a large university, and I will no longer be recommending uTorrent to students or coworkers who are looking for a good torrenting client, because I do not want people thinking I recommend janky software.

 

You guys need to do some major damage control here, as this issue seems to have gathered quite a bit of attention.

[JorgiePol]

I also just registered to say good bye ...

I have been using µTorrent for more than 5 years now and I am telling you, you SERIOUSLY messed up really bad by doing this ... That was a really bad move and you will see the consequences by yourselves  ...

GOOD BYE µTorrent.

[bitanalyst]

This is absolutely ridiculous, uTorrent has clearly become malware at this point. The program has been going downhill with all of the ad's and bundled software but this is the last straw. I will no longer be using uTorrent and I'll be sure to spread the word about this.

[N4TE_B]

We understand your feelings about this, and if anyone could video capture the process of installation showing it without notification, we very much want to know. We have not been able to reproduce that it is installing silently.

 

As for uninstall issues, I'm chasing that with the the engineers right now and will post what I learn.

 

EDIT: Looks like the Epic Scale software is not uninstalling as it was intended to by design. C:\ProgramFiles\Epicscale (and any variation of the folder name) should be deleted to wipe any residual files in addition to the Removal via Add/Remove Programs.

[xanK]

This is the last drop! I'm uninstalling utorrent and never installing it again. NEVER!

Goodbye uTorrent!