Extra sugar in kids' meals, when you should NEVER order fish and the truth about daily specials: Restaurant insiders' dirty secrets


waitress

Industry secrets: A group of mostly-anonymous servers from across the U.S. have offered an insight into what really goes on in restaurants

Restaurant insiders from across the U.S. have revealed what really goes on behind customers' backs.

Tricks such as adding extra sugar to kids' meals so children enjoy them more, and that a daily 'special' is often leftover ingredients that need to be used up, were revealed in the list of industry secrets compiled for Good Morning America by Reader's Digest.

The mostly-anonymous group of wait staff also admitted some common lies told to customers.

One revealed that they would tell a vegetarian that a dish contained no meat stock, regardless of whether it did or not, just to sell the dish.

And a Kansas City waitress said that she will just serve decaf coffee after 8pm so she only has to clean one pot at the end of the night - but will confidently tell a customer that their coffee is caffeinated regardless.

'I’ll bring out a tray with 12 coffees on it and give some to the customers who ordered regular, others to the ones who ordered decaf. But they're all decaf,' she admitted.

As for milk, they reveal very few outlets beyond Starbucks carry skimmed milk, and your skinny latte has most likely been made with two per cent or whole milk instead because 'it's just not practical' to stock so many varieties.

Even the most upscale breakfast buffets are not immune from shortcuts, with another revealing that '99 times out of 100' scrambled eggs are made with a powder instead of fresh eggs.

'The single greatest way to get your waiter to hate you? Ask for hot tea... It's a lot of work for little reward'

Kids' meals are a shady area too: a waitress at a well-known pizza chain admitted: 'We put sugar in our kids' meals so kids will like them more. Seriously. We even put extra sugar in the dough for the kids' pizzas.'

Some trade secrets are so offputting, it affects how wait staff order when they dine out themselves.

One waitress told Reader's Digest that she would never have a lemon slice in her drink, having seen that the fruit are rarely washed before being sliced and handled by many different staff before they make it into a customer's drink.

Sugar-loaded: One popular chain sweetens the dough of pizzas on its kids' menu so youngsters will enjoy them more and so pester parents for a return visit

Sugar-loaded: One popular chain even sweetens the dough of pizzas on its kids' menu so youngsters will enjoy them more and so pester parents for a return visit

Another revealed that they would never order fish if dining on a Sunday or a Monday because a restaurant's seafood deliveries usually come just twice a week so the freshest fish is most likely served between Tuesday and Friday.

The list also delves into the type of customer behaviour that servers respond to best - and in that, provide the best quality service.

WHAT YOU DON'T KNOW... FIVE OF THE WORST RESTAURANT RUSES

VEGETARIAN OPTIONS: 'If you're a vegetarian and you ask if we use vegetable stock, I’m going to say yes, even if we don’t. You’ll never know the difference.'

DAILY SPECIALS: 'Watch out for the soup of the day. If it contains fish or if it’s some kind of "gumbo", it's probably the stuff they're trying to get rid of.'

FISH: 'Don’t order fish on Sunday or Monday. The fish deliveries are usually twice a week, so Tuesday through Friday are great days.'

KIDS' MEALS: 'We put sugar in our kids' meals so kids will like them more. Seriously. We even put extra sugar in the dough for the kids' pizzas.'

'HOMEMADE': '[One boss would] go to Costco and buy this gigantic carrot cake for $10 and tell us to say it’s homemade. Then he sold it for $10 a slice.

Source: Reader's Digest

First dates, especially blind dates, one Michigan waiter said, are great for tips because a guy will typically show off by ordering wine, and leave a generous 20-25per cent tip.

But diners can quickly lose favour with their waiter by doing something as simple as ordering hot tea - apparently the most annoying menu item to prepare.

'The single greatest way to get your waiter to hate you? Ask for hot tea,' a New York maître d’ told the magazine.

'For some reason, an industry that’s managed to streamline everything else hasn’t been able to streamline that. You've got to get a pot, boil the water, get the lemons, get the honey, bring a cup and spoon. It’s a lot of work for little reward.'

This is not the first time that restaurant staff have lifted the lid on what goes on behind the scenes. Last month social news website Reddit asked fast food employees for ‘the one menu option at your employment that you would recommend people never eat?'

Within 24 hours, the conversation generated more than 6,000 comments revealing the alleged dodgy practices in fast-food chains, including some branches of Wendy’s, McDonalds and Subway.

The thread also offers some useful tips for customers to be aware of including, mouldy ice machines and how condiment containers can be endlessly refilled without being cleaned.

Chicken nuggets and grilled chicken were repeat offenders throughout the thread. One former McDonald’s employee warned against the chicken nuggets recalling: ‘I accidentally left a whole bag of about 100 chicken nuggets out on a counter for way too long. They melted. Into a pool of liquid.

'I never understood why. But they were completely indiscernible as being the nuggets I once knew.'

TALES FROM THE TRADE: A WAITRESS IN KANSAS CITY SHARES HER OWN INDUSTRY HORROR STORIES...

Charity Ohlund, a waitress in Kansas City, will never ask for lemon in her drinks now that she has worked in a restaurant

Restaurant revelations: Charity Ohlund, a waitress in Kansas City, will never ask for lemon in her drinks

CHARITY OHLUND is behind many of Reader's Digest's revelations, and also writes a weekly blog, In the Weeds, for Frothygirlz.com

  • 'If a server doesn’t like you, he might try to embarrass you in front of your business associate or date by bringing your credit card back and saying, 'Do you have another card? This one didn’t go through.'
  • 'If your dessert says “homemade", it probably is. But it might be homemade at a bakery three miles away.'
  • 'Now that I’ve worked in a restaurant, I never ask for lemon in a drink. Everybody touches them. Nobody washes them. We just peel the stickers off, cut them up, and throw them in your iced tea.'
  • 'If you’re having a disagreement over dinner and all of a sudden other servers come by to refill your water or clear your plates... assume that we’re listening.'
  • 'In most restaurants, after 8pm or so, all the coffee is decaf because no one wants to clean two different coffeepots. I’ll bring out a tray with 12 coffees on it and give some to the customers who ordered regular, others to the ones who ordered decaf. But they're all decaf.'

Source: Reader's Digest