- San Antonio, Texas
- 1 day ago
- 71 views
- 7 comments
I took my doggie to Petco for nail trimming and while I was there I asked about a bath and ear cleaning.I agreed to have her bathed and such.
I had to leave her because they had other dogs to bathe first. I was told that they would call me when she was ready. 20 minutes later I got a call from Petco, that my dog had an "accident" and was taken to the animal hospital. I met the assistant manager at the vet, who by the way was very nice and understanding, and I asked what had happened.
Lola had multiple scratches, lesions, scrapes, etc. he said she backed out off the groomers table. He also stated that there were 2 attendants with Lola at the time of the incident. Attached are the pictures.
Petco did pay for her treatment and agreed to pay for any and all follow up visits and treatments. My Lola is my 4 legged baby and I am very upset that after telling them that she is blind (It's in the paperwork I signed) they would not take precautions with her.
Looks like the put her on the table with a rope and left her there to fend for herself!THIS IS TOTALLY UNACCEPTABLE!
Report CommentMore Review Details
| Customer service | |
| Veterinary Care |
-
What I liked
-
No items
-
What I disliked
- Groom
- Bad customer service
- Reason of review:
- Negligence
- Preferred solution:
- Let the company propose a solution
- Review category
- Pet Stores
- Review rating
- 5 out of 5
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Anonymous 23 hours ago #1049490
I will never buy anything from them again!!!
1 0 ReplyI'm so sorry for your baby
Miamiannie to Anonymous 1 hour ago #1049921 San Antonio, Texas
Thank you for taking the time to read and reply to my comment.
0 0 ReplyAnonymous 1 day ago #1049423
Would still file a local police report for animal abuse. This is totally unacceptable.
3 0 ReplyPetco 1 day ago #1049416
Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) so we can look into this further. Let us know if there's anything else we can do to help make things right.
1 3 ReplyAnonymous to Petco 1 day ago #1049428
I know what you can do. Take care of your freaking animals.
2 0 ReplyAnonymous 1 day ago #1049369
For a blind dog that had to be traumatizing for it. Total negligence on their part. That is horrible. I will never use them for sure. Prayers for Lola.
3 0 ReplyMiamiannie to Anonymous 1 hour ago #1049918 San Antonio, Texas
You are so kind. Thank you for your prayers.
0 0 Reply