Family of 18-month-old toddler who was kicked off JetBlue flight for being on no-fly list outraged airline STILL hasn't apologised


The family of an 18-month-old girl who was pulled off a flight because airline employees thought her name was on the U.S. no-fly list are outraged because they have yet to receive a personal apology from the airline.

The parents, who do not wish to be identified, said they were left 'humiliated' after they were ordered off a JetBlue flight because airline staff thought their toddler, Riyanna, was a terror suspect.

Family spokesman Rick Abbot said that the family is still waiting for an explanation from the airline which blamed the problem on a computer glitch.

'Threat': Airline staff at Fort Lauderdale Airport in Flordia claimed 18-month-old Riyanna was on a Transport Security Agency no fly list and was escorted off the plane, her parents said

'Threat': Airline staff at Fort Lauderdale Airport in Flordia claimed 18-month-old Riyanna was on a Transport Security Agency no fly list and was escorted off the plane, her parents said

'Threat': Airline staff at Fort Lauderdale Airport in Flordia claimed 18-month-old Riyanna was on a Transport Security Agency no fly list and was escorted off the plane, her parents said

Adorable: The family said through a spokesperson it is outraged the airline has yet to deliver a personal apology

Mr Abbot told the New York Post: 'This family hasn’t even gotten an apology. Nothing. JetBlue didn’t even call to say they’re looking into it.

'JetBlue issued an apology to the media, but what kind of apology is that?

'The issue is, how the hell did this happen? How did it happen and why? Is the system really that easily manipulated? It’s crazy.'

The incident unfolded after a JetBlue employee boarded the Newark, New Jersey-bound flight before it departed on Tuesday evening, approached the family and said officers from the Transport Security Agency at the Fort Lauderdale Airport wished to speak with them.

Ordeal: The parents were told they could re-board the JetBlue plane, but they refused as they were too humiliated. They said they did not receive an apology or an explanation

Ordeal: The parents were told they could re-board the JetBlue plane, but they refused as they were too humiliated

The girl's mother told WPBF she asked 'For what?' and the employee said: 'It's not you or your husband. Your daughter was flagged as no fly.'

Her husband added: 'It made no sense. Why would an 18-month-old child be on a no-fly list?'

After they left the plane, the family met with TSA agents and were made to stand in the terminal for half an hour, they said.

Riyanna's father added: 'We were put on display like a circus act because my wife wears a hijab.'

The couple were told they could re-board the plane, but were not offered an apology or explanation, they told WPBF.

But they refused to re-board the plane as they felt humiliated, they said.

JetBlue says employees were following proper protocol. The U.S. Transportation Security Administration says the girl never was flagged by the agency.

Scene: The embarrassing ordeal occurred at Fort Lauderdale Aiport in Florida, pictured. The TSA said it was an airline issue and they would not be investigating

Scene: The embarrassing ordeal occurred at Fort Lauderdale Aiport in Florida, pictured. The TSA said it was an airline issue and they would not be investigating

TSA added that since Riyanna and her parents were issued boarding passes, they must have been cleared by the TSA and were not on the no-fly list.

The parents believe they were stopped as they are both of Middle Eastern descent. Riyanna's mother wears a head scarf. Both were born in the United States and raised in New Jersey.

It is just the latest example of questionable security and search methods used at the nation's airports.

Just two weeks ago, a Long Island family missed their flight from John F. Kennedy Airport to Florida after a TSA agent searched their disabled seven-year-old daughter, who suffers from cerebral palsy.

Dina Frank could not walk through the metal detectors because of her crutches and orthotics, and was instead subjected to a pat down by security agents – a severely traumatic event for the girl.

‘She’s not a threat to national security,’ the outraged father told The Daily.

Just days later, passengers at Newark Airport were delayed for hours when the Port Authority evacuated a terminal because of an unscreened infant.

The TSA said that the parents of the infant passed the child back and forth through the metal detector, causing alarms go off.

When TSA agents realised that the baby got away without an individual screening, they started a desperate search for the family to no avail. When they could not find them, they evacuated the entire terminal.

And just weeks before, TSA agents were accused of subjecting a boy in a wheelchair to an invasive body search.

His parents were not allowed to be near him as agents at O'Hare Airport in Chicago swabbed the boy for explosive residue in a security check.

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