Despite rising half-year profits announced by Vodafone last month, customers unhappy with the company's lacklustre effort at problem-solving have shunted the network to the top of the complaints charts. For Karl Harris and his fiancee Gemma (name has been changed), the issue was one of harassment by an overseas call worker.

If you're brassed off with bungling banks, have been treated atrociously by telecoms giants or are fed up with being fobbed off by energy firms, now is your chance to get revenge. This is our eighth Wooden Spoon Awards and it's become the trophy big business fears the most - and that's because your opinion matters.

My mother died in April this year.When I next visited her property, I checked the meter and smelled gas so called the emergency service to get it fixed. Since then, I have had three reminders from npower demanding payment for gas which could not possibly have been used within the property.

Tickets to see Adele on the UK leg of her European tour are already being resold for up to ten times the value just hours after they have gone on sale, despite the singer's website stating that 'reselling of tickets will not be tolerated'. Adele is set to perform a 15-week concert tour of Britain, Ireland and Europe in February and March next year.

Former construction manager Steve (pictured) has used his retirement constructively. So productively, in fact, that he spotted a discrepancy on his energy bill that proves that energy companies can routinely overcharge their customers. We explain how his back-of-an-envelope calculations uncovered the problem.

Whether it's the latest iPhone, a Samsung Galaxy Edge or an HTC, mobile phones inevitably crop up on children's Christmas wish lists. But generous grandparents and parents can be hit with enormous bills in the New Year if youngsters don't use the phone sensibly.

Hotpoint, Indesit & Creda tumble dryers bought between 2004 and 2015 could be a fire risk. The manufacturer is rolling out a national repair and upgrade programme. Customers have been told they can still use their machines but not to leave them operating while unattended.

More than £50million a year is raised for good causes from the sale of charity Christmas cards in Britain. But make sure you play your festive cards right, otherwise good causes might not get as much as you think.

With an avalanche of price rises from the 'big six' energy providers, now is the time to review your energy tariff and consider locking in to a best-buy fixed-rate tariff before energy companies pull them from the market.

I go round the house turning off lights every time someone leaves a room. Am I actually saving much cash or is all that fuss just for a few pennies?

Needlessly overpaying for gas and electricity, mortgage payments, home phone, broadband and car and home insurance costs can take its toll - adding up to tens, if not hundreds, of pounds every month. Overhauling your bills can potentially save you thousands of pounds, we deliver all the tools and tips you need in one place.