Woman hospitalised with an allergic reaction to pineapple mistakenly put on her Domino's Pizza - a day after the chain said half their customers love pineapple

  • Lily Coleman suffered anaphylactic shock after eating her pepperoni pizza
  • Domino's Pizza in Roseville, north Sydney, mistakenly put pineapple on it
  • Her boyfriend, Zanda Wilson, expressed disappointment in staff response
  • The woman is now home and Domino's have since compensated
  • The chain had tweeted bizarre claim that many customers love pineapple

A woman has been hospitalised after suffering an allergic reaction to pineapple which was mistakenly put on her Domino’s Pizza – just one day after the pizza parlour tweeted the bizarre claim that half of their customers love pineapple.

Staff at Domino’s Pizza in Roseville in north Sydney, near Chatswood, mistakenly put a slice of pineapple on Lily Coleman’s pepperoni pizza on Saturday night.

The 19-year-old suffered an anaphylactic shock and spent her Saturday night in the emergency room. The episode also worsened her allergies, and she is now forced to carry an EpiPen after consuming the slice of pineapple.

19-year-old Lily Coleman was hospitalised on Saturday night after suffering anaphylactic shock, when a Domino's Pizza restaurant mistakenly put pineapple on her pepperoni pizza. Her boyfriend Zanda Wilson, 22, complained at the way the chain had handled the case until they offered compensation

19-year-old Lily Coleman was hospitalised on Saturday night after suffering anaphylactic shock, when a Domino's Pizza restaurant mistakenly put pineapple on her pepperoni pizza. Her boyfriend Zanda Wilson, 22, complained at the way the chain had handled the case until they offered compensation

Domino's Australia posted a bizarre tweet just a day before the incident, claiming that 49% of people love pineapple on their pizza

Domino's Australia posted a bizarre tweet just a day before the incident, claiming that 49% of people love pineapple on their pizza

And in an awkward coincidence, the most recent post on Domino’s Australia Twitter page reads that: ‘49% of people LOVE pineapple on their pizza!’.

Clearly, you can count this Sydney woman as part of the 51% who do not appreciate the tropical fruit.

Ms Coleman’s boyfriend, Zanda Wilson, 22, complained on the company’s Facebook page to express disappointment in the way staff had handled their error.

‘The first conversation I had was with the store manager yesterday [Sunday] morning, and he made no mention of any reimbursement or refund, which was obviously why I made the Facebook post in the first place,’ Mr Wilson told Daily Mail Australia.

He wrote on the Domino's Pizza Facebook page: ‘We received a phone call from the store manager who apologised whilst essentially implying that it was her fault for not making it clear to the store when ordering that she was allergic,’ Mr Wilson wrote on the Facebook page.

‘We understand that things like this happen, but she was traumatised enough without essentially being blamed for the whole incident.’

On Sunday evening, Domino's offered the customers a refund for the pizza in question, as well as a free future pizza, a spokesperson told Daily Mail Australia, and also offered to reimburse the woman with any associated medical costs.

Staff at Domino's Pizza in Roseville in north Sydney, near Chatswood, mistakenly put a slice of pineapple on a woman's pepperoni pizza on Saturday night

Staff at Domino's Pizza in Roseville in north Sydney, near Chatswood, mistakenly put a slice of pineapple on a woman's pepperoni pizza on Saturday night

The woman was hospitalised after suffering an anaphylactic shock with allergies to pineapple - which should not have been on her pepperoni pizza

The woman was hospitalised after suffering an anaphylactic shock with allergies to pineapple - which should not have been on her pepperoni pizza

‘While every effort is taken to ensure quality and accuracy unfortunately on the odd occasion human error plays a part in an ingredient such as pineapple making it onto a pepperoni pizza.

‘It shouldn’t and there’s absolutely no excuse for it.’ 

The spokesperson also said that there will be additional training to reduce the risk of this happening in the future across all of their restaurants.

‘They [the customers] were quite happy with that response,’ the spokesperson said.

A Domino's Pizza spokesperson told Daily Mail Australia that they have now offered the customers a refund for the pizza in question, as well as a free future pizza. They have also offered to to reimburse the woman with any associated medical costs

A Domino's Pizza spokesperson told Daily Mail Australia that they have now offered the customers a refund for the pizza in question, as well as a free future pizza. They have also offered to to reimburse the woman with any associated medical costs

‘If they end up paying for everything I’ll be pretty satisfied with that outcome,’ Mr Wilson told Daily Mail Australia.

‘The extent of that is yet to be worked out and nothing has been formally arranged,’ Mr Wilson said of the medical costs associated.

‘Having said that, now Lily has to carry an EpiPen with her everywhere because this episode seems to have made the allergy a lot worse.

‘I’m not sure how they’ll be able to make up for that.

‘We’re still not 100% sure what the long term effects will be.

‘She’s recovering still at home at the moment,’ he said.

‘It’s obviously been hard to deal with.’

Shortly after, Mr Wilson informed Daily Mail Australia that Ms Coleman had been provided with an email address to forward all future medical receipts to to be reimbursed.

'So looks like it's mostly resolved,' he said. 

Fellow customers commented on Mr Wilson's post, with some saying that the restaurant chain’s response was ‘not cool’.

‘I’m not even allergic to pineapple and still would have been pissed if I ordered a pepperoni pizza and it came with some surprise pineapple!’

‘You shouldn’t have to specify something that isn’t an ingredient,’ another said.