Get Connected. Get Answers.

2-1-1 is an easy-to-remember phone number for people to call for health and human service information and referrals and other assistance to meet their needs.

Statewide Database

WIN211 maintains a statewide database of community resources. Looking for help? SEARCH the online database.

Regional Call Centers

WIN211 is a network of 7 regional call centers. Call 2-1-1 and get connected to a specialist in your area.


2-1-1 partners with services statewide to meet community needs and get help into people's hands.

Recent Updates


South Central Washington Flooding

March 9th, 2016

Yakima and Kittitas Counties County are under flood watch conditions. Sand bags, damage assessments, well testing, and other disaster information can be found on the Yakima Valley Office of Emergency Management Facebook page or by calling 2-1-1. Read more for the National Weather Service Report. (more…)


2015 4th Quarter Newsletter

February 5th, 2016

Download our quarterly newsletters to keep up with the latest news from WIN211. Find out about new programs, partner programs, upcoming changes, demographics, caller needs, and much more.

Washington Information Network 2-1-1 4th Quarter 2015 Newsletter


Free Tax Preparation 2016

January 25th, 2016

Do you have low to moderate income? If so you may be able to get free help filing your taxes with the help of two free programs, VITA – Volunteer Income Tax Assistance and AARP Tax-Aide. These programs have trained volunteers which can assist in completing and filing your basic tax return, including claiming the EITC – Earned Income Tax Credit if you are eligible. Use the IRS Free Tax Preparation Locator and the AARP Tax-Aide Locator or call at 2-1-1 to find your free local tax sites. The IRS will begin accepting and filing tax forms January 19th, 2016.


Filing Taxes Online?

January 25th, 2016

The partnership provides free state and federal tax preparation and filing assistance for qualified individuals. It’s easy, safe, secure and 100 percent free. Powered by the Walmart Foundation — in cooperation with Goodwill Industries International, National Disability Institute, and United Way Worldwide. is free to use for individuals and families with combined income under $62,000 for the year 2015. Tax filing software provided by H&R Block.

Would you rather have your taxes filed in-person by trained volunteers? Call 2-1-1 and we can help you find free local tax preparation sites in your area.


Washington Health Plan Finder

October 29th, 2013

Need to sign up for health insurance? Washington residents are now able to use the website to compare and enroll in health insurance programs. This site can help you shop for health insurance anonymously, find out if you are eligible for financial help, compare plans side-by-side, and select a plan for coverage.

A statewide Toll-Free Customer Support Center is open to start answering questions about health coverage options and explain the enrollment process. The call center is open M-F, 8am-5pm and can be reached by dialing 1-855-WAFINDER (923-4633).

For people needing direct assistance, trained and certified representatives called in-person assistors are available that can help you enroll for coverage through the Washington Health Plan Finder. Find an in-person assistor where you live, or search in KING, PIERCE, THURSTON, or LEWIS counties.


Washington Connection

Washington Connection

All you need to do is answer a few questions and find out what services are available to you from a broad range of federal, state and local resources. Through a secure personal account on the site, you can even apply online for some benefits such as cash, food, and medical assistance; child care; long-term care; and drug and alcohol treatment.


Washington State Department of Commerce

WIN211 has partnered with the Washington State Department of Commerce to help Washington residents get ready for tax day.

Free Tax Preparation

Times are tough. A little extra money in your pocket makes a big difference. If you earned less than $53,267 in 2015, you may qualify for the Earned Income Tax Credit which could add as much as six-thousand dollars to your federal income tax refund. Couldn't you use a little extra money to make life easier? Workers who qualify for the EITC – Earned Income Tax Credit must file a federal income tax return even if they do not have a requirement to file. Learn more about this valuable tax credit by calling your local 2-1-1 Information and Referral Specialist beginning January 30th, 2016 to find a free tax preparer near you. The IRS will begin accepting and filing tax forms January 19th, 2016.

Search online for a free local tax preparation sites with the IRS Free Tax Preparation Locator and AARP Tax-Aide Locator.


National Council on Aging

Chronic Disease

About 91% of older adults have a least one chronic condition, and 73% have at least two. Chronic conditions – such as diabetes, arthritis, hypertension, and lung disease – seriously compromise the quality of life of older adults, often forcing them to give up their independence too soon. Chronic conditions also place a significant financial burden on individuals as well as health care systems. In 2011, this cost totaled nearly $3 trillion. The traditional medical model – which focuses more on the illness than the patient – is costly and often ineffective. Get more facts on the impact of chronic disease at the NCOA Center for Healthy Aging - Chronic Disease.

Chronic Disease Self-Management Program

Through a partnership with the U.S. Administration on Aging, NCOA promotes the implementation of Stanford University’s Chronic Disease Self-Management Program (CDSMP) in communities throughout the United States. Offered not only in this country but also worldwide, this program has been has been proven to help older adults better manage their chronic conditions, improve their quality of life, and lower their health care costs.

CDSMP workshops meet once a week for two and one-half hours, over six consecutive weeks. Workshops are facilitated by two trained leaders, one or both of whom are non-health professionals with chronic diseases themselves. Workshops are highly interactive.

Topics include the following:
  • How to deal with frustration, fatigue, pain, and isolation.
  • Ways to maintain and improve strength, flexibility, and endurance.
  • Managing medications.
  • How to communicate more effectively with family, friends, and health professionals.
  • Healthy eating.
See more at: NCOA Center on Healthy Aging - Chronic Disease Self-Management Program
Department of Health

Washington State Department of Health

WIN211 has partnered with the Washington State Department of Health to help promote health and wellness on a range of topics including emergency preparedness and response information, flu prevention and immunizations, and other health concerns.

Chronic Disease Self Management Programs

WIN211 has partnered with the Washington State Department of Health to promote the Chronic Disease Self-Management Program.
Living Well Chronic Disease Self Management Program
Imagine how it would feel to take control of your health!
  • Use medications effectively
  • Solve problems and meet personal goals
  • Talk to your doctor about your health
  • Make choices about your treatment
  • Be a healthy caregiver
Rediscover your zest for living a healthy life in six weeks!

Are you unsure about how to best manage an ongoing health condition? Are you tired, anxious, frustrated, in pain? Try something new! Join a safe, supportive six-week self-management workshop and discover new, practical ways to live better and healthier.

The Living Well self-management workshop was developed at Stanford University and has become the proven leader in self-management for people with chronic health conditions. Sign up for a workshop in your area and rediscover the life you've been missing. New workshops are scheduled regularly by request.

Preparedness and Health Topics: