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Boutique hotel staff who ordered mothers with prams out of lounge area told woman they gave 'zero f***s' when she complained

Rebecca Normand visited Hotel Bosco with friends who had kids in prams
The mother claims the London hotel couldn't accommodate them all
She took to Facebook to vent her fury on the hotel's official page
Mrs Normand was stunned to see the company's foul-mouthed reply

Published: 12:41 GMT, 20 May 2016 | Updated: 18:14 GMT, 20 May 2016

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A woman who complained about her treatment at a boutique hotel was told the company gave 'zero f***s'.

Rebecca Normand, from London, visited Hotel Bosco in Surbiton, Kingston-upon-Thames, with five other friends, who all had children in prams.

The mother claims the four star establishment needed to keep the lounge area free for businessmen and that they couldn't accommodate them.

Mrs Normand took to Facebook to complain about what happened on the hotel's official page - and she was left stunned by their reply

Michael Tobiasiewicz (right), duty manager of the hotel, said he remembered Mrs Normand (left) coming in but could not say who had posted the response

Mrs Normand took to Facebook to complain about what happened on the hotel's official page - and she was left stunned by their reply.

She wrote: 'At 3pm today myself and three other mums (and six prams) were turned away from Bosco, Lounge despite it being empty, just in case business men/meetings may take place later...Won't be going there again and will be sharing on social media.'

But rather than accept the review as constructive criticism, an admin from the £170-a-night hotel lashed out at the unhappy customer.

Hotel Bosco's account commented: 'And Hotel Bosco gives zero f***s.'

Michael Tobiasiewicz, duty manager of the hotel, said he remembered Mrs Normand coming in but could not say who had posted the response.

He said: 'No one contacted us formally. Mrs Normand just wrote on Facebook, which we don't find good.

'I have to say I am really surprised about the comment underneath. I don't know who wrote it.'

Rebecca Normand, from London, visited Hotel Bosco (pictured) in Surbiton, Kingston-upon-Thames, with five other friends, who all had children in prams

The comment has since been deleted, as have the ones criticising the hotel's response.

Mrs Normand is not the first mother to suggest the hotel takes a discriminatory policy against them.

Alison Filkin, in February last year, wrote: 'Was astounded that myself and a group of other mothers were chucked out stating management's policy of no more than four children as it needs to be kept free for business lunches.

'Not only is this entirely discriminatory it was also only 10am and the place was entirely empty.'

And a review on Trip Advisor from last year reads: 'A bunch of us mums used to visit here frequently with our babies.

'Today we were asked to leave as we had too many prams (three) and they needed the space for lunchtime business meetings.

'Despite the fact it was 10am and that there was not a single other customer in the entire place, they kicked us out.'

Mrs Normand (left) is not the first mother to suggest the hotel takes a discriminatory policy against them. Pictured (right) is the hotel's manager Michael Tobiasiewicz

A person identifying themselves as the hotel's customer relations manager has replied to some of the earlier social media complainants.

She said: 'The hotel has been struggling with the volume of National Childbirth Trust groups frequenting the hotel lounge with in excess of 12 parents and babies in arms on regular occasions.

'Obviously this volume has the potential to impact on our business and ability to trade for lunch, coffees and meetings.

'We are a boutique hotel and have a duty of care to our resident guests to provide an environment that's suitable and in keeping with the hotel.

'We have therefore taken the difficult decisions to limit service to groups of in excess of four mothers with really young babies.'