It's seen as the latest way to make quick money - get signed up as a secret shopper, go undercover and test the quality of customer service and goods provided by major high street stores. Yet the new employment opportunity that is 'mystery shopping' is not as lucrative as it might appear. Here, The Mail on Sunday sends in its own agent to discover whether there is any money in shop snooping - or if the industry is nothing more than an undercover scam.
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'An adviser spotted I hadn't claimed and a few weeks later I received more than £14,000': How would you cope financially if you couldn't work?
Protecting the family's finances against the consequences of serious illness - or even death - is challenging in a difficult economic climate. But there are ways to prioritise cover and keep a lid on premiums. Working nine to five is enough to drive you crazy if you let it, as the song goes. But if you have to give up your job as a result of a serious accident or ill health - or worse, die prematurely - the resulting loss of income can quickly generate greater grief for a family as any savings drain away. Financial support from the State is limited - and only some employers will lend a helping hand. Building a personal financial safety net can reduce money worries.
Why a 20ft driveway will cut your home insurance ... and your holiday snaps may hike your costs: How insurers are digging into your private life
Home and car insurance firms are secretly drawing up plans to collect details about your hobbies, habits at home and even the length of your driveway to decide how much you pay for cover. They want to monitor social media and property records, as well as striking deals with other firms to use personal information they have never had access to before in order to set premiums. They could even tap into customers' home security systems so they know when properties are left empty.
ASK TONY: Bike crash insurer won't pay for my cycling gear - because it's too good
While cycling to meet friends for lunch on a trip to Lake Geneva in June, I had an accident and required treatment at a local private medical centre. I hit the road three times quite heavily with my head (I was wearing a helmet). My Lloyds current account includes worldwide travel insurance with Axa, so I submitted a medical claim. I was also advised to claim for my damaged clothing and the cracked helmet.
Back injury means I can't use the gym anymore - but it wants £258 in fees before I can cancel my contract
I signed up to a new gym at the start of the year but in April sustained a back injury and my doctor told me it wasn't safe to use the gym for at least three months. I have a bulging disc in my back and was told I could cause myself serious injury if I were to carry on going to the gym. But now I've been told I need to pay £258 to cancel.
EE customers will be charged £15 for a half-hour call to a landline if they run out of minutes as it hikes costs outside monthly plans
The rises mean that a customer phoning a friend on their home phone would be charged £15 for a half-hour conversation, if they have run out of minutes. However the biggest hikes are for international calls to destinations such as Australia, Canada and US, which will cost £1.60 a minute instead of the current £1.
I'm pregnant but Virgin Atlantic is refusing to refund Florida flight tickets even though it's not safe to travel due to the Zika virus
My family and I were due to fly to Florida on the 27th August but following guidance issued by Public Health England on the 31st July, we decided we shouldn't go due to the risk it may pose to my unborn child as I am currently 11 weeks pregnant. I received a letter from my doctor and midwife stating that it was not safe for me to fly but Virgin is now refusing to refund the flight tickets.
Why you should buy a trampoline on a Monday... and a TV from Amazon Germany! Just two of our tricks that'll save you a fortune shopping online
When you're shopping online, it doesn't seem like you have the same opportunity to haggle. However, there is a way. We reveal the tricks to getting the best deals. From talking to an online sales assistant and playing hard to get, to booking flights on a Friday but buying big ticket items on a Monday.
Continuous train fare increases are a scandal, says LEE BOYCE - just when are prices going to be linked to performance?
Every January, train fares rise. In 2017, they will go up 1.9% thanks to the fact they are linked to RPI. This is despite CPI, at a lower 0.6%, being used for calculating most pensions and benefits. It is about time this changed - and increases were linked to performance.
REBECCA RUTT: Dear Broadband Providers, please stop treating us like morons, we're not as stupid as you think
Drum roll please...Vodafone has announced to the world it has abolished the ghastly line rental charge and has freed its customers from paying it. Halleluiah - no longer will customers be tied down to paying the £18 a month for line rental so let's all go out and celebrate how wonderful the company is for making this historical move. But wait a second - aren't all broadband companies being made to do just this by the end of October by the Advertising Standards Agency?
How to claim a rail refund through a mobile app (with no forms to fill in)
If you are delayed by more than half an hour you can usually claw back some money, but it requires filling in forms that are often hidden at the back of ticket counters and must be asked for - assuming the office is open. The new TrainTrick app helps travellers receive some of the unclaimed £100 million a year that train companies fail to hand back in compensation for woeful service.
Are there treasures hidden in your shed? Brush away the cobwebs, they could be masking a goldmine of forgotten items prized by collectors
The garden shed is far more than just a storage space for junk. It can also be a hideaway for a potential goldmine of valuables, writes Toby Walne. The Mail on Sunday wades through the plastic plant pots and cobwebs in search of this treasure trove - and looks at how some antique tools can become shrewd investments.
CUT YOUR BILLS: TIPS AND TOOLS
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Get up to speed on broadband: Tips to find the best deal and improve your internet connection
Most households are suffering from broadband blindness - not knowing what speed of internet connection they should be getting - or even how much they are paying for it. Research for The Mail on Sunday, carried out by broadband provider Hyperoptic, found that three in five households do not know what speed they are meant to be getting from their provider. Also, a remarkable three quarters of the 3,000 householders questioned do not know how much they are paying for broadband. Half have never swapped provider.
Fix your bills: how to cut your everyday costs and keep saving money all year round
Needlessly overpaying for gas and electricity, mortgage payments, home phone, broadband and car and home insurance costs can take its toll - adding up to tens, if not hundreds, of pounds every month. Overhauling your bills can potentially save you thousands of pounds, we deliver all the tools and tips you need in one place.
8 WAYS TO SLASH YOUR BILLS
DON'T MISS
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- You Only Live Once generation is 'clueless' about money Survey of 18 to 30-year-olds claims two-thirds say they flounder
- The best way to beat a tsunami of terrifying scams is to warn people about them LEE BOYCE on our new section
- House prices slip almost £3,000 since June, but Halifax says too high prices have triggered slowdown No Brexcuses
- Now banks pay just £1 a year on £10,000 savings Rates slashed to a paltry 0.01% for loyal customers
- BT offered me a cheap mobile with my landline... then billed me £1,584 to use the internet on it ASK TONY.
- Train delayed? Flight cancelled? Ferries on strike? Our guide to getting your money back How to fight back if your holiday travel turned into a disaster.
- REFUSED: Banks used to fight for student customers... - but now freshers are being turned down just because of their parents' postcode.
- Savers could lose all as firms behind high-interest Providence mini-bonds collapse Millions saved in bonds at risk.
BILLS: DON'T MISS
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- Build your OWN welfare state From pensions to private health cover, how to gain financial security
- How will solar panels affect the value of my home? I'd like to install them but am worried about what will happen when I come to sell
- Fancy a nice little cash windfall? The 14 organisations that could owe you money - and how to claim it...
- Put a jacket on your watertank, a hippo in your loo ... and a dozen more crafty ways to cut your energy bills
- The quick guide to protection insurance From life cover to income cover, what you need to know
- Your essential guide to finding the best online bargains ...and little known ways to tell if a web discount really is a good deal
- Ten great credit rating myths busted... Living with indebted friends WON'T affect your score - and there's no such thing as a credit black list:
- Nation's top 25 money-saving tips revealed Scrapping the tumble dryer and never grocery shopping on an empty stomach...
- Fix your bills: How to cut your everyday costs and keep saving money all year round
- Energy bills: Is it worth switching and which are the best deals?
ANSWERS FROM THE Experts
- ASK TONY: BT offered me a cheap mobile with my landline... then billed me £1,584 to use the internet on it
- I lent £6,000 to my friend six years ago and have a signed document to prove it but she is evading contact: How do I get my money back?
- Why can I no longer keep the hangers when buying clothes at Dorothy Perkins and Topshop?
- Virgin Media gave me a cheap one-year deal when I threatened to leave in March - now it's upping my bills by £3.49 a month - can it do this?
- ASK TONY: Santander is charging me £10,000 to repay my mortgage early
- ASK TONY: Bike crash insurer won't pay for my cycling gear – because it's too good
- First Utility encouraged me to switch energy tariffs - then charged me £60 for the privilege! Is this allowed?
- Back injury means I can't use the gym anymore - but it wants £258 in fees before I can cancel my contract
- I'm pregnant but Virgin Atlantic is refusing to refund Florida flight tickets even though it's not safe to travel due to the Zika virus
- ASK TONY: Why am I still being billed for a mobile phone that I sent back last September?
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- Can you really make thousands as a secret shopper? Our reporter joins the army of undercover retail reviewers and earns... £1.57 an hour
- 'An adviser spotted I hadn't claimed and a few weeks later I received more than £14,000': How would you cope financially if you couldn’t work?
- Co-op Energy hikes prices by up to £69 a year for some customers - and other small suppliers could follow suit
- Revealed: The best and worst of the UK's big four mobile network providers - and it's not good news for O2
- Insurers are ordered to tell customers when they hike premiums from next year - but here's what you can do to slash costs right now
- Extra Energy continues to attract most energy customer complaints - and SSE is still the best performer