Huge overhaul of UK banking is set to bring freedom... for frauds! Here's how scammers could thrive

  • Follows orders laid down by the Competition & Markets Authority
  • Aims to provide greater competition and consumer choice
  • With the emphasis on online rather than face-to-face banking, there are fears that fraudsters will run riot
  • Laura Shannon looks at how scammers and fraudsters could thrive, and answers the key questions about this new banking world

One in six victims of bank fraud currently does not receive a full refund. Others have to fight tooth and nail to get their money back.

But things are about to get worse once the recommendations of the latest probe into the much maligned – and failing – current account market are implemented.

The new regime demanded by the Competition & Markets Authority – a regulator whose aim is to promote competition across industries – has technology at its heart. 

Worrying: One in six victims of bank fraud currently does not receive a full refund

Worrying: One in six victims of bank fraud currently does not receive a full refund

Consumers will be able to use cutting-edge apps to get themselves a better banking deal.

But experts fear it will come at a cost if the banking industry and other companies involved in bringing about change fail to invest in customers’ online security.

They are also concerned that consumers will have to shoulder all the financial cost of cyber crimes committed against them.

The authority wants banks to share data more freely, using the same kind of technology as Facebook and taxi company Uber. 

This should enable customers to compare current account deals based on their personal history of transactions.

But it has raised security fears among analysts. Suren Thiru, head of economics and business finance at the British Chambers of Commerce, is warning the regulator to ‘tread carefully’.

The CMA wants banks to share data more freely, using similar technology to Facebook

The CMA wants banks to share data more freely, using similar technology to Facebook

And Sue Lewis, chairwoman of the Financial Services Consumer Panel, which advises the Financial Conduct Authority on behalf of consumers, is highlighting a greater risk of scams and fraud, ‘particularly for the least savvy consumers’.

The authority says privacy and security concerns are ‘paramount’ and that customers can decide what is shared and with whom. 

But fraudsters have already proven they can bypass security features of banks and other businesses, and customers can be the ones left suffering as a result.

The push for banks to share data more freely has raised security fears among analysts

The push for banks to share data more freely has raised security fears among analysts

The Office for National Statistics has started recording fraud and computer offences in its Crime Survey for England and Wales. 

Early estimates show that more than 1.4 million consumers lost money from bank account and credit card fraud in the year to the end of March 2016, but 229,000 victims received only a partial refund or none at all.

These statistics show only crimes against individuals and not small firms, suggesting that the total number of people affected could be even higher.

FIVE WAYS TO KEEP YOUR MONEY SAFE 

Look at the email address – not just its contents – when a link or attachment is sent. If the email address does not look right, if the language is odd, or if there is little to explain why someone is contacting you other than generic phrases, then hit delete or call the friend or firm to check they sent it. 

Fraudsters will look on social media and in other places to see who knows who, then imitate a personal contact. 

Organisations will be emulated – such as Amazon, high street shops, Apple and Revenue & Customs. The latter will never use texts or emails to tell you about a tax rebate or penalty, or ask for personal or payment information.

Disregard any unexpected phone calls from firms claiming to have detected a virus on your computer. 

This is a scam so hang up. If you want to have your laptop or tablet inspected, visit a specialist. PC World’s Knowhow centres will test for and remove spyware for £60.

Check for the padlock symbol in the address bar of a website when buying online or using internet banking, which indicates the website is secure. 

Padlock images positioned elsewhere could indicate fraud.

Scrutinise your credit report for any loans or mobile phone contracts taken out in your name. Use Experian, ClearScore (which partners with Equifax) or Noddle (part of Callcredit Group).

Learn about protecting yourself from scams by visitinggetsafeonline.org/protecting-yourself and actionfraud.police.uk.

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