We always want your items to arrive in perfect condition, which is why we take enormous care in the design of our packaging and devote so much attention to the delivery of your order.

* Items available and in stock in store can be collected within 2 hours of the order being placed. Please note that FREE Click & Collect is not available for station store collection or sale items.

Click & Collect orders coming from our warehouse will be available from the following timings:

International Delivery Exceptions

Whilst most of our products can be sent overseas, occasionally there are a few exceptions whereby local customs restrictions are in place. Typically this will affect products containing alcohol or liquids. Also, some seasonal items that may contain small explosives are excluded from delivery outside of the UK (don’t panic, the small explosives are only included in our festive crackers!). If appropriate, we will make you aware of any international delivery restrictions when you proceed through the checkout.

Tasting Club Delivery

Please allow 12 days for delivery from receipt of your order. All orders are subject to stock and availability.

Additional Information

Delivery Instructions

At the time of ordering you can also provide us with a contact telephone number and delivery instructions that may help us with your delivery. Typically, this could include leaving an order with a neighbour or perhaps in a safe place if you are not home. We will pass your contact telephone number and delivery instructions on to our carrier to aid delivery – who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you. Please note the contact number you provide will not be used for marketing purposes.

Please note we would recommend that you do not send your order to a PO Box (larger or multiple item orders sent to a PO Box address may not be delivered).

Delivering to BFPO addresses

We will make every effort to deliver your order to any given BFPO address.

The British Forces Post Office (or British Field Post Office) (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world.

When sending mail from the UK to a member of HM Forces serving overseas, the sender must address it to the appropriate BFPO number and not to the country in which that person is based.

Packing Your Order

Gift Box Orders: Every gift box / hamper will be delivered in our protective, specially printed packaging to ensure it arrives in the best possible condition. Our gift boxes / hampers are made to order by our dedicated team, and may take slightly longer to prepare during our peak trading times. Whilst we will make every effort to despatch all gift boxes / hampers when requested, we cannot guarantee Next Day Delivery if ordered after 14.00, or if the quantity is over fifteen. For Corporate gift box / hamper enquiries please contact the corporate team on 03444 93 10 10 10.

We make every effort to ensure your order arrives in perfect condition. This may include the use of Ecoflo; a unique packing material designed to protect your goods whilst in transit. Afterwards, you can re-use, compost or recycle it in accordance with current environmental regulations.

Tracking Your Order

To track the progress of your order please visit your Order History under My Account and view the order details. We will also tell you of any changes or important delivery details affecting your order. Alternatively, our team are ready to help here.

Adverse Weather Conditions

We will always make every effort to deliver your order on time. Occasionally, we are affected by factors that are beyond our control, such as bad weather. Should this happen, we will update our website with details of any delays we are experiencing.