‘F*** You!’: Vile email message Expedia employee sent to Californian mom - and he also cancelled her family's reservation  

  • Cara Viramontes booked a family trip on Expedia.com and called to complain about her eight-month-old son being charged travel insurance
  • The infant does not need an airline ticket and will sit on her lap during the flight, so she found it odd that she was additionally billed for him
  • After calling the company, she took a survey about her bad experience with the customer service agent 
  • Two days later, Virmontes checked the trip itinerary and found a shocking email that said 'F*** You!' and that her trip was cancelled  
  • Expedia said they 'opened up an investigation analyzing every click and action made by our customer service agents'

By Regina F. Graham For Dailymail.com

Published: 11:45 EST, 19 October 2016 | Updated: 15:41 EST, 19 October 2016

A southern California mother is outraged after she recently received a shocking email from popular travel site Expedia.com.

Cara Viramontes went to check the itinerary of a trip she booked on Expedia's website and she logged in last week to find an expletive written in bold text. 

An employee with the company apparently left her a message: 'F*** You!'

Viramontes, who is a high school teacher and a coach, was also shocked to see that a New Year travel reservations he booked for her family was cancelled without her consent.  

'I thought it was a joke,' she told CBS LA. 'No way this could have happened.  

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Upset: Cara Viramontes (above) is outraged after she recently received a shocking email from popular travel site Expedia.com that let her know her upcoming New Year's trip was cancelled

The email (above) that was sent to her about the trip being cancelled had 'F*** You!' in it as well. Viramontes said: 'I thought it was a joke. No way this could have happened'

'Everyone I show, they laugh and think it's a joke. No one can believe a company as credible as Expedia would ever do something like this.'

Prior to receiving the disheartening email, she explained that she first called the company and complained about being charged for travel insurance for her eight-month-old son. 

The infant does not need an airline ticket and will sit on her lap during the flight, so she found it odd that she was additionally billed for him. 

After the call ended, she took an online survey that Expedia sent to her about her call experience.   

'I was honest,' she said. 'I said, 'You know what, the lady wasn't helpful. I asked to speak to a supervisor and she wouldn't let me speak to a supervisor.''

Prior to receiving the disheartening email, she explained that she first called the company and complained about being charged for travel insurance for her eight-month-old son (above together)

After the call ended, Viramontes (above) took an online survey that Expedia sent to her about her call experience and said she was 'honest'. Two days later she received the rude email

Viramontes said that two days after responding to the survey about the call, she received the email saying her trip was cancelled along with the rude language. 

She quickly called Expedia's customer service and was told she was to blame for the canceled reservation. 

Viramontes then sent the supervisor a screenshot of the 'F*** You!' message that was at the top of her cancelled itinerary.  

'It's clear as day what was written and I haven't received a response,' she said. 'Nothing.'

She quickly called Expedia's customer service and was told she was to blame for the canceled reservation. She is pictured above with her partner before finding out they were expecting

The mother-of-one said on Tuesday that Expedia did not offer to compensate her for the $600 she paid for the plane tickets. 

Viramontes said that a supervisor told her she would have to pay a $200 fee to book another flight.  

In a statement to CBS LA, Expedia said: 'We take this matter very seriously and have opened up an investigation analyzing every click and action made by our customer service agents.'

They company added they will re-book her flights and refund her money as well as provide a $500 voucher.  

 

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