For Customers 

Translation Services

NVTC understands that translated documents should convey the intended meaning of the original author and take into account the subject matter, register, text type, purpose, and audience. Because NVTC’s customers depend on the accuracy and integrity of the translations it produces, the NVTC is committed to providing publishable quality translations. The NVTC offers a comprehensive set of foreign language services to the federal government, which include

• Full translation: Complete and accurate rendering of source material into a grammatically and colloquially correct product in the target language; translation can be from a foreign language source into English or from English into a foreign language
• Partial translation: Rendering of designated portions of the source material into a product in the target language
• Targeted translation: Partial rendering of the original material that pertains to specific items (people, places, things, etc.) designated by requestor
• Full transcription: Word-for-word rendering of audio or video material into the original source language
• Full translation + full transcription: Word-for-word rendering of audio or video material into the original source language plus complete and accurate rendering of source material into a grammatically and colloquially correct product in the target language
• Gist: Brief description (in English or target language) that includes the Who, What, Where, When, Why, and How from the contents of the original material
• Targeted gist: Brief description (in English or target language) of portion(s) of the original material that pertain to specific items (people, places, things, etc.) designated by the requestor
• Summary: Translation that reflects the main points of the entire contents of the material in an abbreviated and concise manner and includes the Who, What, Where, When, Why, and How; similar to a synopsis
• Targeted summary: Translation that reflects the main points of portion(s) of the original material that pertain to specific items (people, places, things, etc.) designated by the requestor
• Quality control review: Review of previously translated material to ensure a technically and linguistically accurate product
• Language identification: Identification of the language in a source file in textual, audio or visual form
• Cataloguing: Brief scan of material to identify specific data, which is then filled into pre-defined templates

Additionally, customers may request that NVTC provide a certified translation, which is a translation accompanied by a certification from a qualified linguist that a translation is true, faithful, and accurate. The NVTC can also provide certification from a qualified linguist other than the original translator that the translation is true, faithful, and accurate.

Customer Bill of Rights 

1. The right to expect a quality product. The NVTC has a robust quality assurance program that is focused on the delivery of timely and accurate translations. All linguists are tested and have, at a minimum, professional-level language proficiency.
2. The right to expect results. The NVTC is dedicated to supporting your mission. NVTC provides tailored service to meet your requirements.
3. The right to excellent customer service. NVTC staff is committed to providing outstanding service everyday; this includes accurate, complete, and timely information delivered professionally and with a positive attitude by knowledgeable staff.
4. The right to transparency. NVTC leverages technology to provide real-time visibility into projects. NVTC strives to provide prompt status updates, funding reports, and access to relevant documentation.
5. The right to prompt issue resolution. Customers are encouraged to bring issues to the NVTC’s attention; all issues will be investigated and actions will be clearly communicated.
6. The right to secure information handling. The NVTC performs work at all classification levels and does not store any of the translations or source documents past 90 days of project completion. We also provide our customers the condition of anonymity: linguists have no knowledge of the customer unless the NVTC obtains prior consent from the customer.

Employment 

Work for Us

NVTC’s personnel and linguists are located throughout the U.S. and connect via various networks with our Program Office in Washington, D.C. and other satellite locations around the country to perform their work. Linguists who work on classified materials receive their assignments via secure channels through arrangements with other government facilities. Linguists who work on unclassified projects can work from many different work sites—including home (provided the linguist has sufficient connectivity and the necessary hardware and software to complete the job). The NVTC’s highly sophisticated virtual network removes geographic boundaries.

Your primary duties as a NVTC linguist will involve translating documents or audio on a wide variety of topics. Working hours will depend on the NVTC’s needs and your availability. Your rate of pay will be determined by the foreign language you work in, test scores, and classification of the material to be translated.

NVTC invites you to join its nationwide network of linguists.