Thomson slammed after family of four suffer 'terrible' gastric illness on Mallorcan holiday that left their one-year-old needing hospital treatment  

  • Family-of-four, the Pearsons, headed to  Aparthotel Playa Ma in Mallorca
  • They were  struck down with gastric illness and blame restaurant hygiene
  • Continued to suffer on return to UK and one-year-old son hospitalised
  • Family have instructed lawyers and Thomson is 'closely auditing' situation

A family of four, including two children aged one, suffered 'terrible' gastric illness during a week-long holiday in Mallorca with Thomson and the parents have expressed their anger at the firm. 

Daniel Pearson, 32, and his wife Lyndsey, 30, from Dronfield, launched legal proceedings after the stay during which they claim cats and flies were loose in the restaurant and that food was reheated and served repeatedly.

They travelled to the four-star Aparthotel Playa Mar in September 2016 with their two children, Stanley and Florence, but just a few days into the holiday all four of them were struck down with diarrhoea and vomiting. Stanley became so poorly he was hospitalised back in the UK, at Sheffield Children's Hospital.

Daniel Pearson, 32, his wife Lyndsey, 30, and their two children, Stanley and Florence, both one, from Dronfield, travelled to the four-star Aparthotel Playa Mar, which they booked through Thomson Holidays

The couple not only allege that there were often 'cats and flies in the restaurant area and that some of the food appeared to be reheated and served at multiple meal times', but also claim food was on occasions left uncovered for long periods of time.

What's more, they allege, new food was often added to existing food at the buffet.

Mr Pearson, a joiner, said: 'We were really disappointed with our holiday when we all started to fall ill. The symptoms were terrible and not what we expected to be dealing with when we booked the holiday with Thomson.

'The fact Stanley's problems were so bad that he needed to be admitted to hospital when we got back home shows just how serious the illness was. 

'We want to know what caused the illness and to see if anything could have been done to prevent it.'

Mr and Mrs Pearson have now instructed lawyers at Irwin Mitchell to investigate the circumstances around their illness during the all-inclusive break.

Jennifer Downing, a personal injury lawyer at Irwin Mitchell, representing the Pearson family, said: 'Clearly the holiday Daniel, Lyndsey and their children were looking forward to did not turn out how they planned.

'The last thing they expected was to all be struck down by a gastric illness, which effectively meant they lost time on their holiday, or for Stanley to be admitted to hospital on their return to the UK due to the continuing symptoms he suffered.

'Children can be more vulnerable to the problems associated with gastric illness and we have seen some instances where victims suffer long-term health complications as a result of developing a gastric illness while spending time abroad.

'The Pearsons have told us of a number of safety and hygiene concerns they have and we have launched our own investigation into the circumstances around their illness in the hope of providing them with the answers they deserve for their ruined holiday.' 

The family had headed to the popular island of Mallorca for a sunshine break in September

A spokesperson for Thomson told MailOnline Travel: 'We are sorry to hear of the Pearson family’s experience. 

'As this is now subject to legal proceedings, it would be inappropriate for us to comment further. 

'We closely audit all resorts to which we operate to ensure that health, hygiene and comfort levels are maintained in line with industry standards. '

 

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