Still no answer Mr Vodafone? 'I've been waiting for a YEAR for Vodafone to settle my

Vodafone was recently hit with a record £4.6million fine by Ofcom for serial customer service failings following a sustained campaign by The Mail on Sunday. The fine prompted the company to concede that it had ‘let customers down’. Vittorio Colao, group chief executive, confirmed the company was ‘working on’ fixing its customer service issues which had culminated in inaccurate bills being sent out and complaints being handled poorly.

Ofgem came under fire after it emerged that Co-op had been in talks to buy GB Energy just hours before it went bust leaving 160,000 customers in the lurch.

With an average annual cost of £877, the duo claims the tariff is £186 cheaper than the standard variable tariff rates available at the 'Big Six' energy firms.

It’s time to vote in our Wooden Spoon Awards

We are launching the ninth annual Money Mail Wooden Spoon Awards. This is your chance to vote for the organisation you think provides Britain’s most shambolic service. This year, our inbox has been as full as we can remember. There have been catastrophic meltdowns, as well as niggling problems that just won’t go away. Some companies are finding more and more ways to mess up the basics. You say it’s common for rude staff to trot out ‘computer says no’ excuses or send you online when all you want is an accurate bill or a simple mistake put right.

As consumers, we are endlessly signing contracts. But we’re the ones engaging companies, not the other way around. So what if it was we who wrote the terms and conditions?

Retro mobile sells for £1k on eBay while iPhones go for £500

Serious antique collectors are willing to pay around £800 to £1,000 for the most iconic mobile phones but you can still make money even if your phone isn't that old, or rare. The Nokia 3310 is selling for £10 - £55 while you could make £455 from re-selling your iPhone 6s.

Renting your home our through Airbnb may be a quick way to make extra income but most home insurance policies won't give you cover. Now a new product has launched to fill the gap but is it any good?

Our flight to Barbados was more than three hours delayed so we claimed for compensation from our airline, Thomson, in January but so far we've had no response - 11 months later.

Fed up with rising energy bills? Then try some of our bright ideas

As temperatures plummet energy companies are warming up to yet another round of price hikes – with electricity and gas bills predicted to rise by 10 per cent in the New Year. We look at ways to escape ever rising utility bills by exploring alternative energy sources. Jane Hannah (pictured) bought her woodburner second hand for £300.

British Gas, E.On and SSE have all pledged to freeze prices on standard tariffs over the winter, even though the wholesale price of energy has risen sharply in recent months.

Eon and British Gas join SSE in freezing prices over the winter months for customers with its standard variable tariff but experts warn that these hikes are just being delayed.

Line rental prices up 41% in just six years says Ofcom

Ofcom has launched a review of landline rental prices as telecoms firms continue to hike them despite wholesale costs falling. The watchdog says landline prices have risen between 28 and 41% in real terms since 2010 – this, despite providers such as BT, Sky, TalkTalk and Virgin Media benefiting from a 25 per cent fall in the wholesale cost of providing a landline service.

Customers lulled into a sense of security after two years of falling bills are in for a shock this winter, with energy costs on the rise again.

The London-based telecommunications giant will launch SIM-only deals appealing to tech-savvy customers, with data provided instead of calls and texts.

Four million working families struggle to pay their energy bills says uSwitch

Almost half of the working parents asked said they would cut their energy use this winter so they could afford to pay their bills, according to uSwitch. Meanwhile almost a third said they wouldn't put their heating on even when their house was cold. But despite not turning the heating on, 66 per cent said they were worried about the affect a cold house would have on their family's health.

GB Energy's replacement, the member-owned Co-op Energy, is offering customers the same price they were paying on their previous plans, until the end of their tariff.

Last weekend, GB Energy became the first UK power firm to go bust since 2008, blaming soaring wholesale costs. Its 160,000 customers will be passed to Co-operative Energy.

Budget energy provider GB Energy Supply closed down last night blaming soaring costs – the first domestic energy firm to go bust in a decade.

Play your Christmas cards right and you can REALLY help a good cause 

Christmas is a time for giving – and you can start by donating money to charity when sending your greetings cards. Here, The Mail on Sunday shows how to help a charitable cause with a Christmas card.

Black Friday 2016 has arrived with discounts and deals to lure in shoppers but bargains are not always what they seem so before you buy, make sure you know your rights to avoid getting ripped off.

In September around 15 per cent of consumers switched, pushing the annual switching rate for the previous 12 months to 14.9 per cent for gas and 14.8 per cent for electricity.

How a GP visit can wreck your travel cover

Richard Sibbald never imagined the mole he found was anything serious and because he failed to tell his travel insurer, Insure & Go, that he had been referred to a specialist before booking his summer holiday, the insurance was invalidated and when he cancelled his holiday he wasn't able to claim for a refund.

Smart meters are small computers that show how much power is being used. They send information on your daily power use to your supplier, so you don't have to submit meter readings.

Energy giants are ditching exclusive deals for new customers after being slammed by consumer groups for abandoning loyal households.

Black Friday: Read our 10-step survival guide

It is overhyped, overrated and over here – yet one in three shoppers is expected to hit the shops this ‘Black Friday’ in the hope of snapping up a bargain. The US phenomenon is now part of the British festive calendar and along with Cyber Monday – three days later – it has toppled Boxing Day from its traditional start of the winter sales season.

Film 'Confessions Of A Shopaholic' (2009).
Isla Fisher is perfectly cast as raging Shopaholic Rebecca Bloomwood.
Director: PJ Hogan, Certificate:PG, Time: 1hr 44mins.

If you've parted with cash for goods or a service and you're unhappy then you need to know your consumer rights to help fight the system.

Amazon Prime members can now order their Morrisons shopping through the Prime Now app to be delivered at the door within an hour, for an extra fee of £6.99.

'Vodafone cancelled my direct debit THREE TIMES without asking'

Six months after Vodafone cancelled my direct debit payments without telling me, I am being refused for credit elsewhere because I now have a black mark on my credit score, even though I've spent several hours on the phone trying to get the direct debit payments sorted.

ASK TONY: Thomson won't give back money I lost when its website crashed

My wife and I tried to book flights to Menorca online with Thomson, but experienced problems with its website — it kept telling us we had been unsuccessful. So, later that day, we decided to book with another operator. Three days later, we noticed Thomson had taken £438 from our bank account.

Beat the flu (without your finances catching a cold)

It’s the season of winter bugs – but from free flu jabs to cost-effective cures, our guide can help you stay healthy for less. ‘Coughs and sneezes spread diseases’ so the 1940s catchphrase goes. If you want to avoid catching the flu this winter you need more than a spare hanky for protection. Here, The Mail on Sunday seeks expert medical advice on the most cost-effective ways to avoid being hit by winter illness. Fiona Morgan (pictured) earned £2,800 for each of two medical trials.

Energy bills for those in the north of England and Wales are highest due to energy transportation costs while those in the south tend to have the cheapest average bills.

A perfect storm of rising energy prices and market change is brewing. It will hit households in the pocket this winter, just when they use most fuel. Ashar Qureshi (pictured) switched provider.

Energy bills: Is it really worth switching and where are the best deals?

With an avalanche of price rises from the 'big six' energy providers, now is the time to review your energy tariff and consider locking in to a best-buy fixed-rate tariff before energy companies pull them from the market.

How do you get cheap tickets to a blockbuster show?

A trip to the theatre can be a costly treat – one that many of us will consider in the run-up to Christmas and the New Year. But there are ways to step out into the bright lights of London’s West End and get seats for a sell-out show – without the drama of breaking the bank. Toby Walne paid just £10 to see No Man’s Land.

Britain is facing a fraud epidemic. Scammers are using an ever increasing number of methods to trick people into handing over the keys to their cash.

Getting married abroad has become a popular endeavour in recent times with happy couples saying I do in far flung destinations to beat the cost of getting hitched in Britain.

Fix your bills: how to cut your everyday costs and keep saving money all year round

Needlessly overpaying for gas and electricity, mortgage payments, home phone, broadband and car and home insurance costs can take its toll - adding up to tens, if not hundreds, of pounds every month. Overhauling your bills can potentially save you thousands of pounds, we deliver all the tools and tips you need in one place.

Representative example: If you spend £200 at a purchase interest rate of 18.9% p.a. (variable) your representative rate will be 18.9% APR (variable). Credit limits and terms may vary based on your individual circumstances. Balance transfer offers and introductory fees limited to transfer made with 60/90 days of account opening. See product specific T&Cs.;