Vodafone was recently hit with a record £4.6million fine by Ofcom for serial customer service failings following a sustained campaign by The Mail on Sunday. The fine prompted the company to concede that it had ‘let customers down’. Vittorio Colao, group chief executive, confirmed the company was ‘working on’ fixing its customer service issues which had culminated in inaccurate bills being sent out and complaints being handled poorly.
We are launching the ninth annual Money Mail Wooden Spoon Awards. This is your chance to vote for the organisation you think provides Britain’s most shambolic service. This year, our inbox has been as full as we can remember. There have been catastrophic meltdowns, as well as niggling problems that just won’t go away. Some companies are finding more and more ways to mess up the basics. You say it’s common for rude staff to trot out ‘computer says no’ excuses or send you online when all you want is an accurate bill or a simple mistake put right.
'My woodburner warms my home...and my heart': Fed up with rising energy bills? Then try some of our bright ideas
As temperatures plummet energy companies are warming up to yet another round of price hikes – with electricity and gas bills predicted to rise by 10 per cent in the New Year. We look at ways to escape ever rising utility bills by exploring alternative energy sources. Jane Hannah (pictured) bought her woodburner second hand for £300.
Line rental prices up 41% in just six years while wholesale costs fall by a quarter, watchdog reveals - so is it finally about to clamp down on price hikes?
Ofcom has launched a review of landline rental prices as telecoms firms continue to hike them despite wholesale costs falling. The watchdog says landline prices have risen between 28 and 41% in real terms since 2010 – this, despite providers such as BT, Sky, TalkTalk and Virgin Media benefiting from a 25 per cent fall in the wholesale cost of providing a landline service.
Four million working families struggle to pay their energy bills - and that's before price hikes kick in
Almost half of the working parents asked said they would cut their energy use this winter so they could afford to pay their bills, according to uSwitch. Meanwhile almost a third said they wouldn't put their heating on even when their house was cold. But despite not turning the heating on, 66 per cent said they were worried about the affect a cold house would have on their family's health.
How a GP visit can wreck your travel cover... as Richard discovered when he found a small mole on his skin
Richard Sibbald never imagined the mole he found was anything serious and because he failed to tell his travel insurer, Insure & Go, that he had been referred to a specialist before booking his summer holiday, the insurance was invalidated and when he cancelled his holiday he wasn't able to claim for a refund.
It is overhyped, overrated and over here – yet one in three shoppers is expected to hit the shops this ‘Black Friday’ in the hope of snapping up a bargain. The US phenomenon is now part of the British festive calendar and along with Cyber Monday – three days later – it has toppled Boxing Day from its traditional start of the winter sales season.
Vodafone cancelled my direct debit THREE TIMES without asking - leaving a black mark on my credit score
Six months after Vodafone cancelled my direct debit payments without telling me, I am being refused for credit elsewhere because I now have a black mark on my credit score, even though I've spent several hours on the phone trying to get the direct debit payments sorted.
ASK TONY: Thomson won't give back the £438 I lost when its website crashed as I was booking a holiday
My wife and I tried to book flights to Menorca online with Thomson, but experienced problems with its website — it kept telling us we had been unsuccessful. So, later that day, we decided to book with another operator. Three days later, we noticed Thomson had taken £438 from our bank account.
It’s the season of winter bugs – but from free flu jabs to cost-effective cures, our guide can help you stay healthy for less. ‘Coughs and sneezes spread diseases’ so the 1940s catchphrase goes. If you want to avoid catching the flu this winter you need more than a spare hanky for protection. Here, The Mail on Sunday seeks expert medical advice on the most cost-effective ways to avoid being hit by winter illness. Fiona Morgan (pictured) earned £2,800 for each of two medical trials.
A trip to the theatre can be a costly treat – one that many of us will consider in the run-up to Christmas and the New Year. But there are ways to step out into the bright lights of London’s West End and get seats for a sell-out show – without the drama of breaking the bank. Toby Walne paid just £10 to see No Man’s Land.
Needlessly overpaying for gas and electricity, mortgage payments, home phone, broadband and car and home insurance costs can take its toll - adding up to tens, if not hundreds, of pounds every month. Overhauling your bills can potentially save you thousands of pounds, we deliver all the tools and tips you need in one place.
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